Hi there, Thank you for taking the time to leave a review. We’re sorry to hear your Shark Matrix Robot is clogging with pet hair. We understand how frustrating this can be when you're expecting your robot to handle everyday cleaning with ease. To help prevent clogging, we recommend regularly cleaning the brushroll and side brush, emptying and cleaning the dust bin and filter after each use, and checking for any hair or debris trapped in the vacuum pathway. If you need additional assistance, please reach out to our team here: https://support.sharkclean.com/hc/en-us/requests/new Kind regards, Shark Home

Hi there, Thank you for leaving a review on the Shark Matrix. We truly appreciate you taking the time to share your experience in comparison to your previous model. Your feedback is valuable, and we'll be forwarding it to our team for review so we can continue improving our products. Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark vacuum currently only works through the app and that the Google Home integration has been broken for months. We completely understand how frustrating this must be, and we want to make things right. Please know that we’ll share your feedback with the relevant teams internally to help improve your experience. In the meantime, we recommend referring to our self-help guide link below to troubleshoot any issues you're experiencing: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi Amanda, Thank you for sharing your experience with us. We’re sorry to hear that the product didn’t meet your expectations in terms of build quality and noise level. We understand how disappointing it can be when a new model feels different from what you were used to. Your feedback is incredibly valuable. It helps us identify areas where we can improve and deliver the quality you expect. We truly appreciate you taking the time to let us know. Kind Regards, Shark Clean US.