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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
3.9 out of 5 stars
stars294 ratings291 reviews
  1. 5 stars59% (173)
  2. 4 stars11% (32)
  3. 3 stars7% (21)
  4. 2 stars7% (20)
  5. 1 star16% (48)
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Showing 111-120 of 291 reviews
Jan 27, 2024
My Matrix
5 out of 5 stars review

The Matrix gets it done!

I have fallen in love with the Matrix! It does a great job getting every speck of dirt up!! It’s a little noisy starting up but then it quiets down and gets the job done! The funniest thing so far ( because I didn’t scope out the area for it to clean) was he circled to the left and then to the right and just stopped! Then it said:: “I can’t find my way back to the dock!”

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Nov 10, 2023
Gary
5 out of 5 stars review

Cats

I have cats, litter boxes, cat food, those stupid cardboard cat scratchers, and hardwood floors. I vaccumed and swept so much just to walk bare foot in the house. I am a shark fan already, but was extremely cautious comparing robot vaccums. I was convinced by the matrix mode for the litter area. I have not been disappointed. Don't get me wrong I have to edge up some of the corners every so often, it's not perfect. He does great picking up those cardboard chunks from cat scratchers and hair. I thought I kept the floors clean, but the first time he swept he had to empty 4 times. Now that he is set regularly he may only empty once. Some of the reviews about the app made me worried and I have experienced a few issues but if you close the app out and start again the problem usually solves its self. I've noticed it acts up when you do too much at once. Mapping and room setting went quick. I also think you should update no go zones as problems come up like places you leave clothes. My only brush jam comes up when Gary runs over spaghetti strap tank tops. I paid full price for this guy, and feel no remorse about it. I'm living my best life without the sensory overload that is accumulating gunk on my feet.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Feb 4, 2025
Frankv
3 out of 5 stars review

House never fully cleaned

The vac itself is fine although the "trap" door for the roller brush is too tight and I have get a flat tool to open it. The worst thing though the scheduler on the app won't allow more than an hour clean. It programs the rest of the starting the clean over again which means some of the house is never cleaned.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Based on the issues you’ve described, it sounds like there’s a chance the Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean

Apr 26, 2023
Sandy17
5 out of 5 stars review

Outstanding!

[This review was collected as part of a promotion.] I have two dogs and two cats at my house and really needed this vacuum. I need to vacuum everyday and this does a great job. The set-up was quick and easy to do in no time. I have two large area rugs and the robot has had no problems maneuvering on and off of it. It works great for pet hair and would highly recommend!!!! Overall, I am very happy with this Shark!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
May 18, 2024
Aceflyboy
5 out of 5 stars review

Great features

This was a replacement for an older model. I really like this one better. The mapping system I think was way better for our needs. It truly seems to work better and more efficiently. I do like Matrix clean and spot clean. Had a spill on the carpet 1 minute later in was spot cleaned.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jan 22, 2024
Angelica12345
3 out of 5 stars review

Not worth it.

This produce is just mediocre. I’m disappointed that Shark removed the two brush feature, giving no real advantage over the competition. Then the one brush attachment is place so that it constantly hits the wheel. Making the brush fray and be absurdly loud.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Matrix™ Self-Empty Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration of future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-888-228-5531. Kind regards, Shark Clean

Apr 28, 2023
AAMelia
5 out of 5 stars review

OBSESSED!

[This review was collected as part of a promotion.] This is the most incredible thing I have ever gotten for my home. I would recommend it to anyone. There are two things I HATE -- vacuuming and laundry. Being able to take one of those things off my list permanently feels so good. I would recommend this to anyone. It is so small, sleek and quiet. YOu will love it.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Dec 18, 2024
heebbas_4646
5 out of 5 stars review

Love my Sharky

[This review was collected as part of a promotion.] My new best friend, Sharky. I love him so much. He gets all the tiny crumbs and stray hairs. He is very efficient and leaves no corner untouched. He is very focused and will make sure he follows the mapping plan. His battery life is great and when he is done cleaning he returns to the base all on his own. He’s very smart and super dependable. He is a little noisy but that’s his only flaw.

Review from influenster.com
Helpful?5FG3IJHJMUQ419608165191
Apr 28, 2023
jharlan518
5 out of 5 stars review

RoboVac

[This review was collected as part of a promotion.] Love to have a clean house and vacuuming is a must. It’s great to have other people vacuum your house, and even better to have robots do it! Quiet and considerate, the robo cleans up dust in no time at all

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Apr 26, 2023
MicheleH
5 out of 5 stars review

Awesome

[This review was collected as part of a promotion.] This thing is pretty cool! I'll tell you, it maps out your house and you can send it to whatever room you want it to clean. It cleans great and then goes back to empty out. It even cleaned my area rug in the room. It is kind of loud when emptying but other than that it is fantastic

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191