I bought one at a auction and set up everything the app is easy but during mapped the unit goes three feet and then shuts down, telling me to clean hair from bottom of unit. Have seen several reviews about this, when you call support they only tell you that you can buy a new one at 30% discount. Ridiculous why by another one if the first one doesn’t work?

[This review was collected as part of a promotion.] This is quite the handy tool to have around the house for vacuuming. Cleaning involves so much physical labor that it is a luxury to have a vacuum that is automated and precise when mapping all the filth on home surfaces. It is also a good change not to have a bag to deal with.

[This review was collected as part of a promotion.] This is a very nice vaccum..it comes with accurate precise mapping features of where the vaccum needs to go..this is self emptying and also has other amazing features...it does a great job on collecting dirt and hair from dogs..its nice and sleek not bulky or loud

[This review was collected as part of a promotion.] This is my first robot vacuum I've owned. I am pretty impressed with how well it maps and navigates the house. The app makes it easy to tell it to give the living room a once over or "Matrix Clean" (go over the area twice) in the kitchen. It does really well picking up the clumps of pet hair and bits of dirt tracked in around the house. However, I wouldn't say it can completely replace your normal vacuum. It tends to just push around a loose rug in the foyer and power cords/charging cables are its kryptonite. I wouldn't use it completely unattended in case a pet had an accident. The self-emptying feature is very nice. Whenever it's full, it heads back to base and empties, then carries on where it left off. The robot vacuum alone is not as loud as a regular vacuum - you can watch TV while it's working just need to turn up the volume a few notches. The only time it is really loud is when it empties into the base, but that only lasts less that a minute. Overall I am well pleased with this little robot.

I initially named this device 'Shark Matrix' in my app but changed it to 'Puck' because it has so much more personality than imagined. This machine is INCREDIBLE! I have a Shark upright and also has the fab no-hair-wrap feature, which is why I bought this. It just plain works. I can sit at my desk and vacuum specific rooms throughout my house. So much fun. The animals watch it suck up all their hair and dragged in dirt. They are not afraid. I appreciate the self-empty feature so much. I had a different brand before, and it kept getting hung up around the house (area rugs), so I donated it to charity. Puck is smarter. I will be getting Puck 2 for my downstairs soon. Maybe I'll call it 'dos'.

Mapping 5/5 This thing accurately maps my mouse, it doesn't slam into things like the other models I have had. Sound 1/5 it is significantly louder than all other models I have had. Unless you are running in eco mode (the lowest of the 3 power settings) then it is relatively quite. But the normal setting is obnoxiously loud.

I was hesitant to invest in a robot vacuum as I had one previously of a different brand, however I am extremely satisfied with my new Shark Matrix Self Emptying Robot Vacuum. It does an excellent job cleaning all my hardwood floors. We live in a sandy area and have 2 dogs so it gets a real workout. Since I am a senior citizen, it is wonderful that I don't have to crawl under the bed to vacuum!

[This review was collected as part of a promotion.] I really really like this vacuum because I like the fact that I can use the app and turn it on when I’m not at home so my house is always nice and clean I like the fact that it has the disposable tray that goes right into the suction machine and I definitely will recommend this to my friends and my family.

[This review was collected as part of a promotion.] What an amazing machine! Couldn’t wait to get it up and running. Set it up, got it online and away we go! Charged it and it mapped my floor plan. Re-charge and time to clean. Gets right next to floor trim and negotiates around tables just great! I have a dog so this will get daily use. Not noisy at all. Love the self emptying feature. A great addition to my home!

[This review was collected as part of a promotion.] I’ve always wanted one of these but I never wanted to spend the money on them. I love this! I never realized how dirty my floor really is until I got this vacuum. It’s so accurate and it gets all those annoying little corners as well!