Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity forVerified Purchase
Excellent purchase
We live on the 31st floor on the Vegas strip the patio door is open everyday in spring and fall. Dust bunnies everyday until we purchased this vac. We run it each day. It does our 900 sq ft in about 60 minutes. Very happy.
Verified Purchase
I like it.
Good little machine
Wonderful product for a husky household
Love it!! I am a former Irobot owner. I had a top of the line vacuum. It was buggy and seemed to get lost a lot. It was loud and took forever to clean a room. Rather than spend a fortune on another Roomba, I went with a Shark. I own 5 other SharkNinja products. Not one of them has let me down. This vacuum is quiet, fast and keeps my floors clean. I wasn't crazy about the roller brush, it seemed a bit weak for dog hair (I own two huskies). But I just ordered a new, stronger roller brush. I'm hoping it will get some more hair. But my Matrix does a pretty good job getting it most of it up. My only complaint is my inability to schedule normal cleaning schedules and having to empty the bin. I really liked the bag in the Roomba. There wasn't any chance of dirt spilling when filling it. So, aside to the two cons mentioned above, I am really happy with the vacuum. Let's see if it lasts longer than the Roomba.
Nice LIDAR capabilities, but lost suction power
We've owned the Matrix for about 3 years. It worked great for the first couple, and it still does a nice job of covering all the computerized map regions of the house. But it seems to have lost suction, and no longer even picks up all the obvious dust, dirt, and debris off the wood floor or carpet. We've cleaned everything we can on the machine but it hasn't helped. To really clean we have to use the full size Shark vacuum.
Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Matrix has started losing suction after years of working well. We understand how frustrating it is when your robot no longer picks up dust and debris the way it used to, especially after you’ve already taken the time to clean everything you can. We’d really like to help troubleshoot this further and see what we can do to get your unit performing properly again. When you have a moment, please visit our support page via the link below and follow to steps outlined. https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Home
Too many error codes so it doesn't run overnight.
I love the vacuum when it works but it's always giving us errors. The lidar is always dirty. It's given me so many error messages it now says to take it in for service. There's no service areas near us. I originally ordered the mop and vacuum system but the fluid containers were too small for decent cleaning so we purchased this one because it was only a vacuum. We purchased it in 2024 and it doesn't work now.
Hi Suzanne, Thanks for taking the time to share your experience with us. We’re sorry to hear your Matrix Self-Empty Robot has been giving frequent error messages and is now asking for service, especially since you’ve only had the unit since 2024. The LiDAR should not require constant cleaning, and you should not be dealing with repeated interruptions when trying to run daily cleaning sessions. We understand how frustrating this has been, especially with no service centers near you. We’d like to take a closer look at what’s happening and explore the best solution so you can get back to consistent performance. Please reach out to us here so our team can assist you: https://support.sharkninja.com/contact-us Sincerely, Shark Home
First one lasted 3 months. Second one maybe 6 months. Both have the same issues. Lose map of house which renders it completely useless. Try to map the house again and it goes off the dock, turns around and goes right back then says mapping complete. Didnt map anything. spent hours, not kidding HOURS on the phone with Shark support. They sent me the 2nd unit as a replacement and now no help at all. When it worked it was great but it does not work with no map and it wont map now.
Hello Jeremiah, <br /><br />Thank you for sharing your review. We’re truly sorry to hear about your experience with the Shark Matrix Robot vacuum. We understand how incredibly frustrating and disheartening it must be for your original vacuum to last only three months, only to encounter similar issues again with the replacement. We also recognize how upsetting it can be when the vacuum loses the home map and is unable to properly remap, returning only to the dock instead of completing the process. When you rely on a vacuum to simplify your routine, these issues can feel especially discouraging. We're committed to making this right, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home
Short lived for the price
Worked fine at first but less than a year and a half later is done. Well maintained and cleaned regularly. Giving a bumper error 6 and wont go. Went thru ALL possible trouble shooting with no solution. Called shark was told there are not fixes for this and was offered a replacement pod for nearly the cost of a whole new system. Umm no thanks! i am beyond disappointed with the shark matrix
Hi there, Thank you for taking the time to leave a review. We’re very sorry to hear about the error 6 issue with your Shark Matrix, especially after regular maintenance. We can see you’ve already contacted us and that your warranty has now ended. While repairs aren’t available, a replacement part is available for purchase, or a 30% discounted replacement unit specific to your model was offered, which is still available. If you’d like to move forward, please don’t hesitate to contact us here: https://support.sharkninja.com/contact-us Kind regards, Shark Home
Horrible reliability
If you want a vacuum that might last a year before it dies this is the brand for you. On my 3rd Shark 1st one lasted about a year 2nd less then, got it replaced at NC now 8 months later dead again, now out of the original warranty, never buy another Shark
Hi Jeff, Thank you for taking the time to share your experience with us. Going through multiple vacuums and having each one fail within a year, on top of dealing with warranty limitations is incredibly frustrating, and we appreciate you explaining what you’ve been through. Your feedback truly matters, and we want to help you get this resolved. Even if your unit is outside the warranty window, we still offer additional options that may help. To start, we’d recommend referring to our self‑help guide here to troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca If the steps do not resolve the problem, please follow the directions provided at the end of the guide, which will walk you through how to receive further assistance from our team. Kind Regards, Shark Home.
Piece of crap
This thing has more problems its a waste of money. I get alerts on the app saying its brush roller is stuck, the side roller is stuck, something is jammed so i have to hunt this thing down to check. NOTHING is jammed, just a few pieces of hair is in the brush roller. It cant ever empty the dust bin it is always trapping something in it. When i check the dust bin its EMPTY!! why is it saying it cant empty the dust bin if its already empty? i get a workout walking my house just to find where it stopped at for a boggus alert.
Hi there, Thank you for taking the time to share this feedback with us. We sincerely apologize for how frustrating your experience has been with your Shark Matrix, especially with the repeated app alerts, false jam notifications, dust bin emptying errors, and having to constantly track the robot down. We understand how exhausting and disappointing this has been, particularly when the unit isn’t actually jammed or full. We appreciate you letting us know about this, and we’d like to look into these issues further for you. Please reach out to us through the link below so we can review this with you and see how we can help. https://support.sharkninja.com/contact-us Kind regards, Shark Home
Doesn't work at all
Never worked out the box it just kept flashing two outer red light and 1 white center light i tried everything idk what to do not but return it for a full refund
Hi Brandon, Thank you for taking the time to leave a review. We’re devastated to hear that the unit didn’t work straight out of the box, that’s certainly not the experience we want for our customers, and we understand how frustrating this must have been. If you have not yet returned it, we'd like to help. The link below will take you to our support page, where you’ll find detailed guidance to help resolve the issue. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Home