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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
3.9 out of 5 stars
stars
330 ratings318 reviews
  1. 5 stars59% (194)
  2. 4 stars11% (35)
  3. 3 stars7% (23)
  4. 2 stars8% (25)
  5. 1 star16% (53)
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Showing 1-10 of 318 reviews
Apr 29, 2026
aarpgamer1
5 out of 5 stars review

Verified Purchase

Excellent purchase

We live on the 31st floor on the Vegas strip the patio door is open everyday in spring and fall. Dust bunnies everyday until we purchased this vac. We run it each day. It does our 900 sq ft in about 60 minutes. Very happy.

Helpful?5FG3IJHJMUQ419608165191
May 24, 2026
Mike Hunt
5 out of 5 stars review

Verified Purchase

God bless, hallelujah

So it all began when my husband brought me home the shark vacuum. What followed were some of the cleanest floors I’ve ever seen in my life in any building let alone my own home. I’m so grateful to shark, thank you for the vacuum. I wish it was less expensive, but luckily my husband got an illegal kickback from his job so we were able to afford it God bless, hallelujah

Helpful?5FG3IJHJMUQ419608165191
May 30, 2026
Kelsey
5 out of 5 stars review

Verified Purchase

Corgi glitter no more

Finally found a robot vacuum that can keep up with my corgis shedding and doesn't get stuck on floor mats. Highly recommend!

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Jul 5, 2026
Sharon
5 out of 5 stars review

Verified Purchase

So happy

Replaced an older version I had for 6 yrs. Works great just added to the app so easy!! More suction my golden retrievers hair doesn't get tangled and saves me frustration!!

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Jul 4, 2026
Brad
5 out of 5 stars review

Verified Purchase

Pretty good

Battery life isn't great but it cleans well docks re-charges and goes again

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Jul 10, 2026
ralph
5 out of 5 stars review

Verified Purchase

shark matrix

love how it works

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Jul 1, 2026
Jan
5 out of 5 stars review

Verified Purchase

Cleans up well

So far so good

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Jul 2, 2026
Mac
4 out of 5 stars review

Verified Purchase

Shark Matrix

Does a decent job. Does not generally clean all the rooms. You have to tell it what it missed and initiate another cleaning. You need to set the program up so that you can identify all the rooms separately. For the price paid it is a fair deal.

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May 2, 2026
JEREMIAH
1 out of 5 stars review

First one lasted 3 months. Second one maybe 6 months. Both have the same issues. Lose map of house which renders it completely useless. Try to map the house again and it goes off the dock, turns around and goes right back then says mapping complete. Didnt map anything. spent hours, not kidding HOURS on the phone with Shark support. They sent me the 2nd unit as a replacement and now no help at all. When it worked it was great but it does not work with no map and it wont map now.

Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja Product Expert

Hello Jeremiah, <br /><br />Thank you for sharing your review. We’re truly sorry to hear about your experience with the Shark Matrix Robot vacuum. We understand how incredibly frustrating and disheartening it must be for your original vacuum to last only three months, only to encounter similar issues again with the replacement. We also recognize how upsetting it can be when the vacuum loses the home map and is unable to properly remap, returning only to the dock instead of completing the process. When you rely on a vacuum to simplify your routine, these issues can feel especially discouraging. We&#39;re committed to making this right, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Mar 15, 2026
Michael
1 out of 5 stars review

i bought this in club. it worked about a month until it completely disconnected. it finally connected 1 month after warranty was over. the pads to recharge are made of sone cheap metal that turns green with corrosion preventing a good charge. Worst product sold at Sam's Club. shark shouldnt even make a smaet vacuum, maybe a stupid vacume at best.

Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja Product Expert

Hello Michael,<br /><br />Thank you for taking the time to share your experience with us. We understand how frustrating it must be to have connection issues and then struggle with charging issues, especially with corrosion developing on the charging pads. This definitely isn’t the experience or reliability we want for our customers. We’d love the opportunity to take a closer look at what’s happening so we can help get your robot back to working as it should. Our goal is to ensure we remain a trusted brand in your home, and speaking with our team will allow us to review your situation in more detail. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists will be more than happy to assist you directly. We&#39;re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Home