Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity forBest purchase ever!
I bought 2 to manage my house due to areas closed off by baby/dog gates. I find that pushing a vacuum creates a lot of lower back pain and these help me save my ba k plus do a great job! They cover every part that they are able to reach and my home is in thoroughly clean. Easy to set up, program and does a beautiful job. I am so Glad that I made the choice to purchase!!! Loves these!
Decent
Decent. It gets caught by ANYTHING and EVERYTHING. We’ve had to take it apart twice to fix it because the roller brush keeps saying it’s stuck when it’s not. And the other skinny brush in the side keeps falling off somehow. Other than that, it does a good job when it ACTUALLY works.
Hi there, thank you for your review and feedback on the Shark Matrix. We're disappointed to hear that you've experienced recurring issues with the brushroll, reporting that it's stuck and that the side brush continues to fall off during use. <br /><br />We'd like to provide product support by troubleshooting these concerns with you to help ensure the robot is operating as intended. Please contact our Customer Care team at 1-888-228-5531, available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Our product specialists will be happy to review these issues with you, walk through troubleshooting steps, and explore available solutions.<br /><br />Kind regards,<br />Shark Home
Absolute piece of garbage.
I bought this over a year ago, and have fought with it the whole time. I finally found a spot for it though.. in the trash where it belongs. The brushroll gets stuck every 30 seconds. I'll clean it off, place it back down, and it gets stuck again before it's even moved 6 inches. Shark products are trash, and I'll never buy one again.
Hi there, Thank you for taking the time to share this feedback with us. We understand how frustrating it is when your Shark Matrix Robot repeatedly reports brushroll issues, especially after you've taken the time to clean it and it continues to interrupt your cleaning routine. Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, there will be a form at the end to complete, and once submitted, one of our agents will reach out via email to continue assisting you. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide Kind regards, Shark Home
Highly recommended
World even better then the previous model. Truly cleans debris with high end suction. Coverage and navigation create a predictable pathway. The levels of convenience it entails in our lives is wonderful.
Average Matrix carpet cleaner.
Average product. This is my 3rd matrix carper cleaner. I DO WISH YOU ALL would MAKE THEM MORE DURABLE!!! But, since I have LIFE-time WARRENTY, I do ‘t worry about it. They only last less then two years!!!
Hi Sergio, Thank you for taking the time to share your review. We're sorry to hear that you've had durability concerns with your Matrix carpet cleaner and understand how frustrating it must be to have multiple units require replacement within a relatively short period of time. We appreciate your loyalty to the product and your honesty in sharing your experience across several machines. We're pleased to hear that your lifetime warranty has provided peace of mind and support when needed, but we understand your expectation that the product should last longer before requiring replacement. Your feedback is important to us and helps us improve both our products and overall customer experience. If you experience any further issues or require assistance, please contact our Customer Service team, who will be happy to assist you. https://support.sharkninja.com/contact-us Kind Regards, SharkNinja
Can't recommend this one
Can't recommend this one. It cleans great and can work on a (limited) schedule, but it keeps disconnecting from the wifi, which is necessary for it to run. Several times a month, I have to reconnect it by opening the app, pressing and holding the buttons on the vacuum, allowing permissions again, and resetting my wifi to 2.4 GHz from my Internet provider account. The problem is not my Internet because my other devices that run off of the same network stay connected. The Do Not Disturb function also doesn't work.
Hi there, Thank you for taking the time to leave a review. We completely understand how frustrating it must be to deal with frequent Wi-Fi disconnections, especially when it impacts your ability to use scheduling and key features like "Do Not Disturb". We also appreciate you calling out the extra steps you’ve had to take to reconnect, as we know that can quickly become inconvenient. This certainly isn’t the experience we want you to have, and your feedback regarding connectivity reliability and functionality has been noted. We’ll be sure to share this with our product and technical teams, as insights like yours are incredibly valuable in helping us improve both performance and user experience. In the meantime, we recommend referring to our troubleshooting guide below, which includes steps that may help stabilize the connection and address the issues you’ve mentioned: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to get in touch with our support team. Kind regards, Shark Home
Life changing!
Bought this about a month ago after a month of research and so happy we went with it! Love all of our shark and ninja products! It’s such an easy set up, it maps your house so you can pinpoint specific rooms to vacuum, it’s quiet, and I love the self empty feature! Especially with two shedding dogs. There’s three settings: eco, normal and max. Only used the normal and max so far. The max is the equivalent to the shark normal vacuum which is a BEAST! We ran this everyday for the first couple weeks to get all the hair and now run it every other day. Especially love how you can control it all from the app. It was really fun naming it too! Life changing purchase!
Hot, Lost Garbage
I bought this in December, and, initially, it worked fine. But then Shark did something to break the software and now when I tell it to clean a specific room it takes a single lap around the outside edge of the entire house, returns to its dock, and plays its silly little victory noise. Much like I imagine the devs did when they broke the software. I am actively trying to get a refund, but you shouldn't buy it at all.
Hi Zalen, Thank you for taking the time to leave a review and for sharing your experience in detail. We understand how frustrating it must be to see a change in your robot’s performance, especially when it was working well initially and is no longer cleaning specific rooms as expected. We appreciate you bringing this to our attention, and your feedback is incredibly valuable. It will be shared with our product and development teams so they can review and continue improving both performance and user experience. To help resolve the issue, we recommend working through the troubleshooting steps in our detailed guide below, which includes checks for mapping, software behaviour, and cleaning modes: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false Some key areas covered in the guide include ensuring your map is up to date, verifying room selection settings, checking for any software or app updates, and re-establishing mapping if needed. These steps often help restore normal cleaning behaviour. If the issue continues after completing the troubleshooting, please follow the contact options at the end of the guide to connect with our support team. They can take a closer look at your specific case and assist further, including discussing next steps and available solutions. Kind regards, Shark Home
Just ok.
Purchased this after our roborock died after several years of use. It's just ok. Purchased primarily due to the price point. The roborock had zero issue with rugs. This one not so much. It gets caught just going over the thinnest of rugs. Our house is primarily hardwood and rugs. I'll keep it just to keep the dust and crumbs down but I'll spend the money on roborock next time.
Hi Julie,<br />Thank you for sharing your review. We're disappointed to hear that the Shark Robot Vacuum didn't fully meet your expectations regarding the difficulty navigating rugs, especially compared to your previous vacuum. While it helps manage everyday dust and crumbs, we appreciate your feedback that its performance on rugs fell short of what you were hoping for. We'll share this information with the relevant team for future improvements. <br /><br />Kind regards, <br />Shark Home
Not for me
We have a mixture of hard floor and low pile carpeted surfaces and this does none of it particularly well. It has a tendency to get stuck under furniture and needs to be rescued frequently. I’m also not a fan of it charging fully before finishing its mission. From the time it starts, fully recharges and completes the program it takes a total of 4-5 hours, most of which is charging. We had a different brand robot vac and it would only charge enough to finish the job before returning to the base and fully charge. The rotating blue end of self cleaning brush has a tendency to get hair wrapped under the capped end and it isn’t very easy to get it cleaned out. On the plus side emptying the dust bin and cleaning the vacuum and filters/base is convenient and well thought out. I like the app and available programming options. I just wish the vacuum could perform the available tasks better. It’s unlikely I would buy again.
Hi Bill, Thanks for taking time to leave your review. It’s clear how frustrating this experience has been, especially when the vacuum is not performing consistently across different floor types, getting stuck under furniture, and taking longer than expected to complete a full clean cycle. This is not the level of performance we want for you, and it’s understandable that these issues have impacted your overall experience. We do appreciate you highlighting the features that have worked well, such as the dust bin design and the app functionality. To help address the concerns raised, we recommend following a guided troubleshooting flow tailored specifically to issues with floor performance, getting stuck, recharge behaviour, and hair wrap on the self cleaning brush. This guide walks through each point step by step to help identify and resolve what may be causing the problems. If the steps do not resolve the issue, there is a short form available at the very end of the guide. Once submitted, our support team will follow up directly and provide any further assistance needed. We’d really value the opportunity to help improve this experience. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide Kind Regards, Shark Home