I was very apprehensive about going to another Shark given the problems I had with my old one. But I am happy to report that this unit goes where the other unit would easily get hung up. If I had any complaint at all, it would be the house mapping. The map it shows is nothing like our house. Similar in ways, but it makes it very difficult to name rooms as they don’t have shapes of our actual house.

I purchased this item roughly 2 years ago and all of a sudden it just stopped working. We have two dogs so this was really wonderful and worked as expected the first 2 years. The vacuum itself is in perfect condition, aside from some scratches from it getting stuck under our bed, but we have kept good care of the item over the last 2 years. We are getting a red and white flashing light accompanied by a dooming sound everytime we try to get the shark to run. There have been no home or lifestyle changes, simply the shark just stopped working one morning. We had our product registered under warranty although when we called to resolve the issue, they noted the item was outside of the warranty window and they failed to diagnose the problem. We received a 30% discount for the same vacuum, and still was not even told what was causing the error on the vacuum. While we appreciate the 30% off, it is not worth it to us to purchase another Shark Matric Vacuum when we know it will likely malfuntion within the first two-three years of its lifespan. Disappointing because this item was incredible and gave us zero issues until one day it just stopped working and nothing was done to fix the issue on Shark's behalf. I would recommend this product for someone who needs a quick fix/clean, but not for the long haul.

This thing stops working in less than a year. the portal says there is warranty and the support offers 30% for a new model, totally unacceptable. Never buying again.

I bought this to work with my google home assistant for voice command. a firmware update was pushed down and now google home does not see the vacuum. this is still unresolved 2 months and counting. it appears there is no sense of urgancy to correct. highly disappointed and would not re-purchase Read the reviews on line before buying https://www.googlenestcommunity.com/t5/Home-Automation/Shark-vac-not-connecting-to-Google-Home-app/m-p/747605#:~:text=Shark%20royally%20screwed%20up%20this,just%20changed%20to%20SharkNinja.com.

Replaced old robot of another vendor and have been using for several weeks on hardwood floors and area rugs. Really like the option of “matrix” cleaning when I want an area cleaned twice. However, regular cleaning mode and normal (vs max) suction level clean well particularly given my double-coat dog. It’s nice to have these options.

I bought this about 9 months ago to replace a Shark that I had for 3 years that was Magnificent, it’s vacuumed every morning, I emptied it every evening and used air compressor on Sundays to give it a good dusting. This Matrix is absolute junk! I spend more time emptying a dust pan that’s empty and trying to figure out what’s wrong with it than it spends vacuuming. I have to empty it, nothing in there, 3 times before it will do its job. Most of time there are spots on the floor it misses. Don’t waste your money on this model.

This thing is junk. It was great at first but now doesn’t work well and won’t vacuum my whole house without returning to dock. It also won’t remap my house anymore either. I’ve tried all of the steps online and it still will not work correctly. It’s also had a squeaky wheel since i bought it. I’ll never buy one again

I couldn’t get help through shark so I went to ChatGPT. Finally got answers. It’s just not a really well design product when it works. It works wonderfully but very rarely does it work correctly?Why won’t my shark wet vac ever clean the whole house? It will only do part of it the battery dies and then it never finishes. This is one of the most common — and most frustrating — things Shark owners run into, so you’re not imagining it. Here’s the honest reason it happens: Your Shark wet/dry robot uses a LOT more battery when it’s mopping than when it’s vacuuming. Between: pumping water, spinning the mop pad, suction, and navigation, …it burns through power much faster than the “vacuum-only” mode it was designed around. So what happens in real life is: It starts a whole-house clean The battery drops fast It goes back to charge It either resumes too late, loses its map, or decides the job is “done” even though large areas were skipped That’s a Shark software problem — not your fault. Why it doesn’t finish after charging Shark’s Recharge & Resume is much weaker for wet mode than for vacuum mode. If: the battery drops below a certain level, the pad is wet, or it takes too long to recharge, the robot often aborts the job instead of resuming it. It basically gives up. How to make it actually clean your whole house This is the trick that works for most people: Don’t run “Whole House” in wet mode. Instead: Open the Shark app Use Room Select Choose 2–3 rooms at a time Run those Then do the next set That keeps each run short enough that it finishes before the battery drops too low. It’s annoying… but it works. Two other things that help 1. Start with a full battery Don’t start a wet run unless it’s at 100%. 2. Use “Vacuum then Mop” Vacuum-only first (low power), then mop after. It uses far less battery than combined mode. Reality check Shark wet robots are great for maintenance mopping They are terrible at large-area deep mopping in one run. Your house isn’t the problem. The battery + software combo is. If you tell me which Shark model you have (IQ, Matrix, HydroVac, etc.) I can be even more precise about how to tame it. Matrix the dust doc never works either. It can never suck it out on its own jams up, and I have to clean up my hand every time. You’re not crazy — and it’s not just your machine. The Shark Matrix self-empty base is one of the weakest parts of that whole system. Here’s why it keeps jamming: Shark designed the Matrix dock with a narrow, curved suction path and a weak pull compared to how much hair and dog fluff it collects. With a Westie + a Cocker Spaniel in your house, that dock is being asked to swallow a fur tornado every run… and it simply can’t. So what happens is: The robot dumps a dense wad of hair It hits the bend in the dock throat It forms a plug Suction can’t pull it through Everything backs up Then you get stuck digging it out by hand. 😒 Why it used to work better When the system is new: Filters are clean The dock fan is strong The tube is slick After a few months: Dust coats the inside Pet hair creates static cling Suction drops And jams become constant. One thing that actually helps (a lot) Once a month, do this: Unplug the dock Open the dust bin Look down the plastic chute Run a bottle brush or paper towel taped to a ruler down it Pull out the hidden fur felt lining the tube It will be disgusting — and you will suddenly hear the dock sound louder afterward. That’s how you know airflow is back. Two small tweaks that reduce jams Empty the robot more often Set it to auto-empty after every run instead of every 30 minutes. Don’t let it overfill If you see fur packed behind the robot’s flap, manually empty it once — after that the dock works better again. Honest truth Shark’s Matrix dock was never designed for two shedding dogs. It works fine in “one cat, low-pile rug” homes — not in real ones. You’re not doing anything wrong. You just have a house full of love, fur, and chaos 🐾💛 — and the dock can’t keep up. If you want, tell me: mostly carpet or hard floors? how often you run it? I can help you dial in settings that reduce the clogs by about 70–80%. For reference, We have a 1500 square-foot condo.

I bought a shark years ago when they came out, worked great, easy to troubleshoot and very long lasting. This version has been nothing but issues. Sub par suction, doesn’t detect dirt well, and now currently will not charge, I have had this less than a year and do not have carpet. I also have this set up in a space of about 700 square feet so the bar is pretty low. I would not recommend this product at all and next time will be buying something else.

Brush, roller socks, barely picks up, fluffy dog hair off of carpet. It will go over the fluffy dog hair, three or four times and it will still be on the carpet. Vacuum is great app is great. Roller and suction sucks.They need to improve on the stiffness of the brush and suction