Hi Bill, Thanks for taking time to leave your review. It’s clear how frustrating this experience has been, especially when the vacuum is not performing consistently across different floor types, getting stuck under furniture, and taking longer than expected to complete a full clean cycle. This is not the level of performance we want for you, and it’s understandable that these issues have impacted your overall experience. We do appreciate you highlighting the features that have worked well, such as the dust bin design and the app functionality. To help address the concerns raised, we recommend following a guided troubleshooting flow tailored specifically to issues with floor performance, getting stuck, recharge behaviour, and hair wrap on the self cleaning brush. This guide walks through each point step by step to help identify and resolve what may be causing the problems. If the steps do not resolve the issue, there is a short form available at the very end of the guide. Once submitted, our support team will follow up directly and provide any further assistance needed. We’d really value the opportunity to help improve this experience. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide Kind Regards, Shark Home

Hi there, Thank you for taking the time to share your review. We're delighted to hear that the robot is helping you keep on top of your dogs' shedding and that the hard-floor performance has been working so well for you. It's great to know that it's picking up enough pet hair from carpets to reduce the need for daily vacuuming. We're sorry to hear that the no-go zones haven't been as flexible as you'd like, and we understand how smaller, custom-drawn areas could help improve the mapping experience. Your feedback is important to us and helps us improve both our products and customer experience. If you need any further assistance, we'd recommend contacting our Customer Support team using the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Clean

Hi Krystal,<br />Thank you for taking the time to share your feedback. We understand how frustrating it is to have the wheels malfunction repeatedly, even after receiving replacement units and properly maintaining the robot. This is certainly not the experience we want for our customers. We&#39;d like the opportunity to learn more about what&#39;s happening and help resolve this issue. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Please call our Robot Support team at 1-800-668-9600 so we can assist further.<br />Kind Regards,<br />Shark Home

Hi there, Thank you for sharing your experience with the Matrix. We're sorry to hear that even after receiving a warranty replacement, you're still having trouble getting a complete map of your home. We also understand your concerns about the battery life and the vacuum's ability to pick up sand effectively. We'd like the opportunity to learn more about what you're experiencing and see how we can help. https://support.sharkninja.com/contact-us Thank you for your feedback, and we hope to have the chance to assist further. Sincerely, Shark Home

Hi there, Thank you for taking the time to share this feedback with us. We sincerely apologize for how frustrating your experience has been with your Shark Matrix, especially with the repeated app alerts, false jam notifications, dust bin emptying errors, and having to constantly track the robot down. We understand how exhausting and disappointing this has been, particularly when the unit isn’t actually jammed or full. We appreciate you letting us know about this, and we’d like to look into these issues further for you. Please reach out to us through the link below so we can review this with you and see how we can help. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there,<br /><br />Thank you for your feedback. We’re really disappointed to hear about your experience with the Matrix Robot, especially the battery life concerns that extended your cleaning time. This isn’t our usual standard, and we understand how frustrating this must be. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Home