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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
3.9 out of 5 stars
stars294 ratings291 reviews
  1. 5 stars59% (173)
  2. 4 stars11% (32)
  3. 3 stars7% (21)
  4. 2 stars7% (20)
  5. 1 star16% (48)
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Showing 41-50 of 291 reviews
Oct 7, 2025
John’s
4 out of 5 stars review

Robot works great app crashes even after 2 updates

When I first got it the app worked great. The unit does a good job however when it completes it’s cycle and I hit review report the app locks up and the. I have to restart the app. Please fix this. I am using an iPhone 14+ on version 18.6.2

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Oct 25, 2025
Florida Bird
3 out of 5 stars review

Need more time!

The jury is still out. My old shark robot has two brush feet and seemed to pick up more stuff! From emptying, it doesn’t appear that this robot is picking up hair.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi there, Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup. Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best. Warm regards, Shark Clean US

Oct 23, 2025
Pegs60
5 out of 5 stars review

Nice & quiet

I love it! It is so quiet too. I don’t have to turn up my tv volume. Been using it for a little over a week now & have not seen anything it missed. So it’s doing very well.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jan 9, 2026
jngreen114
5 out of 5 stars review

Great Vacuum

This is my second one that I have bought, the first one lasted almost 10 yrs........then, I just got this one and it works FANTASTIC!! It is so nice to come home to a vacuumed house in between using the other vacuum....... LOVE IT!!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jul 27, 2025
Colleen
1 out of 5 stars review

No room selection on schedule feature

The app does not allow me to select certain rooms for a schedule. The schedule feature only allows you to schedule the entire house or nothing, unless you want to set ‘no go’ rooms, which isn’t something I want to alter every day. My map is set, my rooms are labeled, so this simple feature should be there. I would do the entire house, but the battery won’t last and it has to go back and re-charge for 3 hours. I’m not happy with the purchase and may return it.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello Colleen, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Matrix Self-Empty Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean

Sep 5, 2025
GreenHornet72
4 out of 5 stars review

Better than previous robot vac.

We purchased the Shark Matrix (RV2310AE) roughly 14 days ago, and really liking it so far. This is replacing a Shark RV1001AE, that we purchased in 2019. The Matrix seems to clean better than the RV1001E did new. The Matrix has not gotten stuck like the previous vacuum did. The only gripe we have at the moment, the side brush is already showing wear.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jun 24, 2025
Aulton
4 out of 5 stars review

Great for homes with pets.

This is my forth sharkclean robot. I still use the older units for other locations. It picks up the dog hair, we have 6 dogs. Before we would have to vacuum daily. The side release on the matrix is not placed well being on the backside by the wall. The top button was better.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jul 10, 2025
Jamie
2 out of 5 stars review

It was great- when it worked

I wanted to love this vacuum- and I did- when it worked. It stopped working the first time, within 3 months of purchase and my replacement never really worked right. Once again- it has lost the map and won’t come off the base. So basically it’s just a decoration now

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello Jamie, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Jul 4, 2025
Robot
1 out of 5 stars review

This is a terrible model.

It has been less than a month since I’ve received the replacement unit and the same problem of it not following the map and finishing a cleaning cycle five minutes into the cycle has started. At this time, it does ok if I just push the button on the vacuum to clean. But that method failed eventually on the one that this has replaced, so my expectations are low. I’m really bummed to be stuck with this model.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Jul 28, 2025
lynn
5 out of 5 stars review

The best suction level of all brands!

I absolutely LOVE this robot vacuum. I have had other brands and the suction level on the Shark is far superior to the others (I've tried Eufy and Roomba). The battery life is exceptional. I will admit, I found the mapping set up to be a little more difficult than my former Roomba, but getting it "close" to right is worth the exceptional cleaning level. The Matrix is more quiet than the other robots as well. Run, don't walk to get this or another Shark Robot Vacuum!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191