When I first got it the app worked great. The unit does a good job however when it completes it’s cycle and I hit review report the app locks up and the. I have to restart the app. Please fix this. I am using an iPhone 14+ on version 18.6.2

The jury is still out. My old shark robot has two brush feet and seemed to pick up more stuff! From emptying, it doesn’t appear that this robot is picking up hair.

I love it! It is so quiet too. I don’t have to turn up my tv volume. Been using it for a little over a week now & have not seen anything it missed. So it’s doing very well.

This is my second one that I have bought, the first one lasted almost 10 yrs........then, I just got this one and it works FANTASTIC!! It is so nice to come home to a vacuumed house in between using the other vacuum....... LOVE IT!!

The app does not allow me to select certain rooms for a schedule. The schedule feature only allows you to schedule the entire house or nothing, unless you want to set ‘no go’ rooms, which isn’t something I want to alter every day. My map is set, my rooms are labeled, so this simple feature should be there. I would do the entire house, but the battery won’t last and it has to go back and re-charge for 3 hours. I’m not happy with the purchase and may return it.

We purchased the Shark Matrix (RV2310AE) roughly 14 days ago, and really liking it so far. This is replacing a Shark RV1001AE, that we purchased in 2019. The Matrix seems to clean better than the RV1001E did new. The Matrix has not gotten stuck like the previous vacuum did. The only gripe we have at the moment, the side brush is already showing wear.

This is my forth sharkclean robot. I still use the older units for other locations. It picks up the dog hair, we have 6 dogs. Before we would have to vacuum daily. The side release on the matrix is not placed well being on the backside by the wall. The top button was better.

I wanted to love this vacuum- and I did- when it worked. It stopped working the first time, within 3 months of purchase and my replacement never really worked right. Once again- it has lost the map and won’t come off the base. So basically it’s just a decoration now

It has been less than a month since I’ve received the replacement unit and the same problem of it not following the map and finishing a cleaning cycle five minutes into the cycle has started. At this time, it does ok if I just push the button on the vacuum to clean. But that method failed eventually on the one that this has replaced, so my expectations are low. I’m really bummed to be stuck with this model.

I absolutely LOVE this robot vacuum. I have had other brands and the suction level on the Shark is far superior to the others (I've tried Eufy and Roomba). The battery life is exceptional. I will admit, I found the mapping set up to be a little more difficult than my former Roomba, but getting it "close" to right is worth the exceptional cleaning level. The Matrix is more quiet than the other robots as well. Run, don't walk to get this or another Shark Robot Vacuum!