Love it!! I am a former Irobot owner. I had a top of the line vacuum. It was buggy and seemed to get lost a lot. It was loud and took forever to clean a room. Rather than spend a fortune on another Roomba, I went with a Shark. I own 5 other SharkNinja products. Not one of them has let me down. This vacuum is quiet, fast and keeps my floors clean. I wasn't crazy about the roller brush, it seemed a bit weak for dog hair (I own two huskies). But I just ordered a new, stronger roller brush. I'm hoping it will get some more hair. But my Matrix does a pretty good job getting it most of it up. My only complaint is my inability to schedule normal cleaning schedules and having to empty the bin. I really liked the bag in the Roomba. There wasn't any chance of dirt spilling when filling it. So, aside to the two cons mentioned above, I am really happy with the vacuum. Let's see if it lasts longer than the Roomba.

Got this as an upgrade to my first shark robot. But the noise level is crazy! It does a really great job of cleaning my hardwood, area rugs and carpeting. I am pleased with the clean factor!! Just can't understand the noise level. I might also say that having the single longer little spinning brush is an issue sometimes as it gets itself stuck on my area rugs!! and ends up trying to climb the fold it creates! Consequently, I have had to put tape under rug edges to stop this. So I personally prefer two spinning brush things that are a bit shorter instead of the longer single brush. I have to say I am VERY careful about emptying and washing all componets to my vaccums as this is an important step in caring for your machines!! and this take apart and wash factor of ALL SHARK vaccums is why I buy sharks in the first place!! Thank you shark!

I love the vacuum when it works but it's always giving us errors. The lidar is always dirty. It's given me so many error messages it now says to take it in for service. There's no service areas near us. I originally ordered the mop and vacuum system but the fluid containers were too small for decent cleaning so we purchased this one because it was only a vacuum. We purchased it in 2024 and it doesn't work now.

I was very apprehensive about going to another Shark given the problems I had with my old one. But I am happy to report that this unit goes where the other unit would easily get hung up. If I had any complaint at all, it would be the house mapping. The map it shows is nothing like our house. Similar in ways, but it makes it very difficult to name rooms as they don’t have shapes of our actual house.

Worked fine at first but less than a year and a half later is done. Well maintained and cleaned regularly. Giving a bumper error 6 and wont go. Went thru ALL possible trouble shooting with no solution. Called shark was told there are not fixes for this and was offered a replacement pod for nearly the cost of a whole new system. Umm no thanks! i am beyond disappointed with the shark matrix

I got my Shark after having trouble with my first one, guess it was a dud. I was very pleased with the first one until something happened, but I was graciously sent another one and has been working well for the past 2-3 weeks. The only complaint I have is that it doesn't go all the way to the edge of the walls, otherwise I love the ease of not having to dump the lint or whatever it picked up while working. Especially love that I can program it to clean on certain days or just have it clean at any time I need.

I bought this robot vacuum about 6 months ago to replace another Shark robot Vacuum I had for almost 5 yrs, that quit operating correctly. To say I am disappointed in this model is a huge understatement. Daily, I receive many error notifications via the app and spend too much time seeing what is wrong with it. It gets stuck against a wall or door for no reason and on a kitchen rug, entry rug, bath rug - it doesn't matter. Just because it feels like it I guess. I have remapped my house several times, no difference. And, it is very very noisy, even on the eco mode. Much more so than my original one. When it stays running and does its job, it does pick up the dirt and dog hair, which is the only positive thing I can say about it.

If you want a vacuum that might last a year before it dies this is the brand for you. On my 3rd Shark 1st one lasted about a year 2nd less then, got it replaced at NC now 8 months later dead again, now out of the original warranty, never buy another Shark

This is quite possibly the worst robot vacuum I have ever used. The app is poor and I’ve had to re-map my house multiple times to try to get it to go to the right rooms for cleaning. It doesn’t matter. It doesn’t go anywhere I want it to. I have it docked in the dining room (where most of our crumbs accumulate) and if I select that room for it to clean, it goes all about the house. Why. It’s is IN the room I want it to clean! The sweeping brushing often falls off and it tries to suck it up and I’ll get a cry for help from it. I implore you to buy any other vacuum other than this one. I have gone back to using a broom and dustpan. Save your money. There are plenty of better non-name brands out there that work 100 times better than this one.

If you like coming home from work and wondering whether or not the several hundred dollar robot vacuum you purchased has done what it is designed to do and cleaned your basement, this might be the buy for you! On roughly 7/10 I come home from work only to find the robot has only completed 15-20% of its mission due to various reasons like getting and simply shutting down, or the brush roller getting stuck. I have dogs and intended to use this machine for “daily maintenance” of my floors in between proper a sweep and mop. I go around daily and pick up anything that may cause the roller to get stuck, only for it to not finish its job when I return home. A very frustrating product that has me wishing I didn’t buy into the robot vacuum fad.