Hi there, Thank you for taking the time to share this feedback with us. We apologize for the confusion around the warranty and how disappointing this experience has been, especially with the unit stopping after less than a year. We understand how unacceptable that feels. We can see that you recently reached out to our team and are currently receiving assistance. If you need any updates or have further questions, please feel free to contact us through the link below so we can continue supporting you. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Brandon, Thank you for taking the time to leave a review. We’re devastated to hear that the unit didn’t work straight out of the box, that’s certainly not the experience we want for our customers, and we understand how frustrating this must have been. If you have not yet returned it, we'd like to help. The link below will take you to our support page, where you’ll find detailed guidance to help resolve the issue. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Home

Hello, Thank you for taking the time to leave a review. We’re deeply unhappy to hear that you’re experiencing charging issues with your Robot. We understand how frustrating it can be after replacing the battery, and you're still experiencing issues. We completely understand how this situation can negatively affect you, and it’s certainly not the experience we want for our customers. To resolve this as quickly as possible, we recommend contacting our team through our support page, where one of our agents can assist you directly, or you can check out our self‑help guide for step‑by‑step troubleshooting related to charging issues. You’ll find all relevant links included below. Self-Help Guide: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide Contact Page:https://support.sharkninja.com/contact-us Kind Regards, Shark Clean

Hey Shell, Thanks for taking the time to leave a review. We dropped the ball here, and we’re really sorry. We're deeply unhappy to hear about the disappointment regarding the Matrix model’s single side brush. We understand how frustrating it must be, especially since your previous Matrix included two brushes and delivered the cleaning performance you expected. It’s never our intention to cause confusion, and we know how important accurate details are when choosing a device for your home. Your experience with the single brush pushing dirt instead of picking it up properly is definitely not the level of performance we want for our customers. Feedback like yours is incredibly valuable, and we’ll make sure it’s shared with the appropriate team for review. If you do require further assistance with your Robot, please feel free to reach out to our support team via the link below. We are always ready to assist and ensure your experience is a positive one. Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Clean

Hello Richard, Thank you for taking the time to leave a review. We're truly sorry to hear about the difficulties you've had with your robot, especially with it not cleaning thoroughly, the brush wearing down, leaving black scuffs on baseboards, and getting stuck. We understand how frustrating this has been and how much it has impacted your experience, and it’s certainly not the level of performance we aim to provide. We recommend referring to our self help guide, which provide detailed troubleshooting steps. If the issue isn't resolved, you'll be guided to or customer service team, where we can take a closer look and assist you further. Self-Help Guide: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Home

Hola López, Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos mucho saber que su robot Matrix dejó de funcionar después de solo dos meses; no es la experiencia que queremos para usted. También entendemos lo decepcionante que es tener dificultades para acceder al soporte de garantía, especialmente después de intentar todos los pasos correctos como limpiar y volver a montar la unidad. Usted merece una experiencia fluida y sencilla, y agradecemos que nos haya informado sobre esta situación. Nos encantaría revisar su caso más a fondo y ayudar a resolverlo lo antes posible. Nuestro equipo siempre está disponible para asistirle en https://support.sharkninja.com/contact-us. Atentamente, Shark Clean