Hi there, Thank you for taking the time to share this feedback with us. We sincerely apologize for how frustrating your experience has been with your Shark Matrix, especially with the repeated app alerts, false jam notifications, dust bin emptying errors, and having to constantly track the robot down. We understand how exhausting and disappointing this has been, particularly when the unit isn’t actually jammed or full. We appreciate you letting us know about this, and we’d like to look into these issues further for you. Please reach out to us through the link below so we can review this with you and see how we can help. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear your Shark Matrix Robot isn’t performing as efficiently as your previous Shark robot. We understand how frustrating it is when it gets caught on rugs, edges, or around appliances like the refrigerator, especially when you’ve had a better experience with older models. We know how disappointing it feels when an upgraded model doesn’t meet expectations. Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further. https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thank you for writing a review. We’re really sad to hear about your experience, we understand how disappointing it is when the battery life doesn’t meet expectations and the cleaning performance isn’t consistent. Your feedback is incredibly valuable, and we’ll be sure to share it with our product team as we’re always looking for ways to improve. We’d also like to help you get the best possible performance from your unit. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Home

Hi there, Thanks for taking time to leave your review. We recognise how disheartening this outcome must have been, particularly when you contacted us expecting support, and being advised that we couldn't proceed under the warranty. When a product develops a fault, it's natural to hope for a straightforward resolution, so we understand why this decision has left you feeling dissatisfied. As advised during your interaction with our team, the unit was identified as having undergone unauthorised alterations as part of its refurbishment, which automatically voids the warranty. While we're unable to provide warranty support in these circumstances, support options for refurbished units were discussed with you and remain available to assist. If you'd like to discuss this further, please reach out to our team using the link below, and we'll be happy to review your concerns. https://support.sharkninja.com/contact-us Kind Regards, Shark Home

Hello David, we’re sorry to hear your robot is no longer working and that you’ve had difficulty reaching support. That’s definitely not the experience we want for our customers. We’d like to help get this resolved, so please reach out to our support team and we’ll be happy to assist with troubleshooting or warranty options. You can contact us at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind Regards, Shark Robot

Hi there, Thank you for taking the time to leave a review. We're sad to hear that this model has not met your expectations compared to your previous Shark vacuum. We appreciate you sharing your experience, as customer feedback helps us better understand how our products are performing in real-world use. Your comments regarding maneuverability and brush performance will be shared with the appropriate teams for review. We recommend reviewing the troubleshooting steps in our support guide, which walks through common causes and solutions. If the issue continues after trying these steps, our customer support team would be happy to assist further and explore available options with you. https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Home