Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity

Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for

Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity

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3.9 out of 5 stars

stars294 ratings291 reviews

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Sep 8, 2025

Steve

4 out of 5 stars review

I bought this unit to replace the first Shark vacuum purchased several years ago. I like the new unit because it doesn't have the maintenance issues the older unit had with clogging. We're on a farm and have 5 cats and several dogs. Only negative comment is new unit is taller than the old unit so it won't clean under coffee and end tables like the old one would. New unit sounds a little bit "clunkier" than old unit.

Review from sharkninja.com

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Jul 4, 2025

Robot

1 out of 5 stars review

This is a terrible model.

It has been less than a month since I’ve received the replacement unit and the same problem of it not following the map and finishing a cleaning cycle five minutes into the cycle has started. At this time, it does ok if I just push the button on the vacuum to clean. But that method failed eventually on the one that this has replaced, so my expectations are low. I’m really bummed to be stuck with this model.

Review from sharkninja.com

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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Jul 10, 2025

Jamie

2 out of 5 stars review

It was great- when it worked

I wanted to love this vacuum- and I did- when it worked. It stopped working the first time, within 3 months of purchase and my replacement never really worked right. Once again- it has lost the map and won’t come off the base. So basically it’s just a decoration now

Review from sharkninja.com

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reply from SharkNinja

Hello Jamie, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

May 16, 2026

Shark Bite

5 out of 5 stars review

We Love it, covers every inch!! And so fun to watch🤣

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Feb 21, 2026

Nixan

1 out of 5 stars review

Pad keeps coming off

Absolutely horrible product. Both this off timtok. Mopping pad keeps coming off. About to run this piece of trash under my truck. Waste of money.

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reply from SharkNinja

Hi Nixan, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience, and we completely understand how frustrating it is when the mopping pad won’t stay attached. This is definitely not the experience we want for you. We’d like to help troubleshoot the issue and see what might be causing the pad to come off. Please visit our support page via the link below for step-by-step guidance to troubleshoot and resolve the problem. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Clean

Mar 22, 2026

2 fuzzy cats

5 out of 5 stars review

Shark robot

I’m very happy about the way it cleans i have 2 cats. When it empties there is no dust.

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Mar 30, 2026

Sherlock Holmes

5 out of 5 stars review

We love our shark matrix, it gets all the floors very clean. It makes life so much easier!

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Jan 9, 2026

Lobojon1

2 out of 5 stars review

Smat home integrations not functioning

The vacuum currently only works through the app. The google home integration has been broken for months!

Review from sharkninja.com

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reply from SharkNinja

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark vacuum currently only works through the app and that the Google Home integration has been broken for months. We completely understand how frustrating this must be, and we want to make things right. Please know that we’ll share your feedback with the relevant teams internally to help improve your experience. In the meantime, we recommend referring to our self-help guide link below to troubleshoot any issues you're experiencing: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Dec 17, 2025

amanda kearney

1 out of 5 stars review

I'd skip this one

Cheap. Feels very plastic compared to my last model which broke after a yr and a couple months. Its also very loud, much louder than my previous one

Review from sharkninja.com

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reply from SharkNinja

Hi Amanda, Thank you for sharing your experience with us. We’re sorry to hear that the product didn’t meet your expectations in terms of build quality and noise level. We understand how disappointing it can be when a new model feels different from what you were used to. Your feedback is incredibly valuable. It helps us identify areas where we can improve and deliver the quality you expect. We truly appreciate you taking the time to let us know. Kind Regards, Shark Clean US.

Sep 8, 2025

Greg

5 out of 5 stars review

Great Shark Robot Vacuum

I bought this a few weeks ago and it is really doing a great job on cleaning my wood like floors. I use it twice a week and it really helps me to keep my home clean. If you buy one watch the maintenance U tube video so you keep it working well.

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