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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
3.9 out of 5 stars
stars
375 ratings349 reviews
  1. 5 stars58% (218)
  2. 4 stars11% (43)
  3. 3 stars8% (29)
  4. 2 stars7% (27)
  5. 1 star15% (58)
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Showing 51-60 of 349 reviews
Apr 8, 2026
Reviewer name: Tinytiger
1 out of 5 stars
1 out of 5 stars review

Piece of crap

This thing has more problems its a waste of money. I get alerts on the app saying its brush roller is stuck, the side roller is stuck, something is jammed so i have to hunt this thing down to check. NOTHING is jammed, just a few pieces of hair is in the brush roller. It cant ever empty the dust bin it is always trapping something in it. When i check the dust bin its EMPTY!! why is it saying it cant empty the dust bin if its already empty? i get a workout walking my house just to find where it stopped at for a boggus alert.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi there, Thank you for taking the time to share this feedback with us. We sincerely apologize for how frustrating your experience has been with your Shark Matrix, especially with the repeated app alerts, false jam notifications, dust bin emptying errors, and having to constantly track the robot down. We understand how exhausting and disappointing this has been, particularly when the unit isn’t actually jammed or full. We appreciate you letting us know about this, and we’d like to look into these issues further for you. Please reach out to us through the link below so we can review this with you and see how we can help. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Mar 18, 2026
Reviewer name: SharkLoyal
1 out of 5 stars
1 out of 5 stars review

Not a fan of the Matrix

My original Shark robot vac was much more efficient with regard to cleaning. The matrix gets caught in the refrigerator, on a rug, etc. I am all about NEW technology, but the OG did a much better job. I want to throw this in the dumpster. I am a long time Shark customer, but this has me thinking about going elsewhere .

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear your Shark Matrix Robot isn’t performing as efficiently as your previous Shark robot. We understand how frustrating it is when it gets caught on rugs, edges, or around appliances like the refrigerator, especially when you’ve had a better experience with older models. We know how disappointing it feels when an upgraded model doesn’t meet expectations. Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further. https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Home

Sep 3, 2026
Reviewer name: Suzzie
5 out of 5 stars
5 out of 5 stars review

Love where you can do only one room if you need to

Our other shark stopped working after around 4 years. This one is a newer model and works excellent

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jun 18, 2026
Reviewer name: BjI6
5 out of 5 stars
5 out of 5 stars review

Great robot!!!

My Shark is a life saver. The robot vacuums my tile floors and carpet with a touch of a button. The only addedd step I do is mop my floors once a week. Great robot and worth the investment.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jun 11, 2026
Reviewer name: Matrix Robot
1 out of 5 stars
1 out of 5 stars review

Disappointing!

Does not keep a charge very long even after charging for 24 hours. Should have 2 brushes, one on each side, stops after only cleaning 3 rooms and doesn’t resume its mapping! Very Disappointing!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi there, Thank you for writing a review. We’re really sad to hear about your experience, we understand how disappointing it is when the battery life doesn’t meet expectations and the cleaning performance isn’t consistent. Your feedback is incredibly valuable, and we’ll be sure to share it with our product team as we’re always looking for ways to improve. We’d also like to help you get the best possible performance from your unit. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Home

Jul 27, 2026
Reviewer name: Horrible customer service
1 out of 5 stars
1 out of 5 stars review

Complete crap product service and warranty. Beware buying any of these items. If the smallest thing goes wrong they do not have a repair facility to send it too and just want to offer self how to videos to you.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi there, Thanks for taking time to leave your review. We recognise how disheartening this outcome must have been, particularly when you contacted us expecting support, and being advised that we couldn't proceed under the warranty. When a product develops a fault, it's natural to hope for a straightforward resolution, so we understand why this decision has left you feeling dissatisfied. As advised during your interaction with our team, the unit was identified as having undergone unauthorised alterations as part of its refurbishment, which automatically voids the warranty. While we're unable to provide warranty support in these circumstances, support options for refurbished units were discussed with you and remain available to assist. If you'd like to discuss this further, please reach out to our team using the link below, and we'll be happy to review your concerns. https://support.sharkninja.com/contact-us Kind Regards, Shark Home

Jun 28, 2026
Reviewer name: David
1 out of 5 stars
1 out of 5 stars review

I've had this for since 02/03/2026 and it guit working. Will not remap or clean at all. Sharks AI support is terrible impossible to find phone number to call support.

Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja Product Expert

Hello David, we’re sorry to hear your robot is no longer working and that you’ve had difficulty reaching support. That’s definitely not the experience we want for our customers. We’d like to help get this resolved, so please reach out to our support team and we’ll be happy to assist with troubleshooting or warranty options. You can contact us at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind Regards, Shark Robot

Jun 30, 2026
Reviewer name: Ahamd
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this product

Love it so far

Helpful?5FG3IJHJMUQ419608165191
Jul 1, 2026
Reviewer name: Jan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Cleans up well

So far so good

Helpful?5FG3IJHJMUQ419608165191
Aug 23, 2026
Reviewer name: Twether680
1 out of 5 stars
1 out of 5 stars review

Bad Design see above reasons

This is not as good as my older shark the top navigation cap keeps it from going under my dining room chairs. One brush on one side works very poorly

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi there, Thank you for taking the time to leave a review. We're sad to hear that this model has not met your expectations compared to your previous Shark vacuum. We appreciate you sharing your experience, as customer feedback helps us better understand how our products are performing in real-world use. Your comments regarding maneuverability and brush performance will be shared with the appropriate teams for review. We recommend reviewing the troubleshooting steps in our support guide, which walks through common causes and solutions. If the issue continues after trying these steps, our customer support team would be happy to assist further and explore available options with you. https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Home