Got this as an upgrade to my first shark robot. But the noise level is crazy! It does a really great job of cleaning my hardwood, area rugs and carpeting. I am pleased with the clean factor!! Just can't understand the noise level. I might also say that having the single longer little spinning brush is an issue sometimes as it gets itself stuck on my area rugs!! and ends up trying to climb the fold it creates! Consequently, I have had to put tape under rug edges to stop this. So I personally prefer two spinning brush things that are a bit shorter instead of the longer single brush. I have to say I am VERY careful about emptying and washing all componets to my vaccums as this is an important step in caring for your machines!! and this take apart and wash factor of ALL SHARK vaccums is why I buy sharks in the first place!! Thank you shark!

Bought this about 2 months ago. I must say, this was absolutely, undoubtably one of the BEST purchases I've ever made in my life! This robot is AMAZING! I recently bought a new condo. All carpet on the second level. Kind of a mix of light/dark grey carpet. My dog is about 18 pounds but she sheds like a husky. Little did I know, her fur was EVERYWHERE. I hate vacuuming too. I got this robot on Black Friday at 50% off. I set it up and WHAM....this little robot is a BEAST! After my first use, I emptied the bin and a sweater of fur came out. I was amazed. I vacuum the carpets now maybe 2-3 times a week and still get small bundles of hair in the bin. My carpets always look awesome with the lines and designs the robots leaves. I loves this robot. It's almost like my little toy. Just get my Iphone out, open the app...and vacuum my carpets with ZERO effort. LOVE THIS ROBOT!!!!

I actually do love this vacuum. It is my first robot vacuum and I didn't have high hopes, just something to help take some of the work off of my plate. The vacuum is actually really good. The floors are really after a cleaning. I still vacuum once a week, to get the hard to get areas but the house is much cleaner with the help of the robot vacuum. It's not too loud and it does take a while, it's not fast, but as I said, it does a great job vacuuming. The floors feel great afterwards. Very easy to empty the hub and the app is great, very easy to connect and it feels intuitive. I bought one for parents, and they fought it. Let's see if they love it as much as I do.

I purchased this item roughly 2 years ago and all of a sudden it just stopped working. We have two dogs so this was really wonderful and worked as expected the first 2 years. The vacuum itself is in perfect condition, aside from some scratches from it getting stuck under our bed, but we have kept good care of the item over the last 2 years. We are getting a red and white flashing light accompanied by a dooming sound everytime we try to get the shark to run. There have been no home or lifestyle changes, simply the shark just stopped working one morning. We had our product registered under warranty although when we called to resolve the issue, they noted the item was outside of the warranty window and they failed to diagnose the problem. We received a 30% discount for the same vacuum, and still was not even told what was causing the error on the vacuum. While we appreciate the 30% off, it is not worth it to us to purchase another Shark Matric Vacuum when we know it will likely malfuntion within the first two-three years of its lifespan. Disappointing because this item was incredible and gave us zero issues until one day it just stopped working and nothing was done to fix the issue on Shark's behalf. I would recommend this product for someone who needs a quick fix/clean, but not for the long haul.

My original Shark robot vac was much more efficient with regard to cleaning. The matrix gets caught in the refrigerator, on a rug, etc. I am all about NEW technology, but the OG did a much better job. I want to throw this in the dumpster. I am a long time Shark customer, but this has me thinking about going elsewhere .

If you like coming home from work and wondering whether or not the several hundred dollar robot vacuum you purchased has done what it is designed to do and cleaned your basement, this might be the buy for you! On roughly 7/10 I come home from work only to find the robot has only completed 15-20% of its mission due to various reasons like getting and simply shutting down, or the brush roller getting stuck. I have dogs and intended to use this machine for “daily maintenance” of my floors in between proper a sweep and mop. I go around daily and pick up anything that may cause the roller to get stuck, only for it to not finish its job when I return home. A very frustrating product that has me wishing I didn’t buy into the robot vacuum fad.

I was very apprehensive about going to another Shark given the problems I had with my old one. But I am happy to report that this unit goes where the other unit would easily get hung up. If I had any complaint at all, it would be the house mapping. The map it shows is nothing like our house. Similar in ways, but it makes it very difficult to name rooms as they don’t have shapes of our actual house.

I’ve only had this for a few weeks, but so far I love it. It especially works great on my wood flooring and tile. It’s not perfect picking up all the hair from my golden retriever, but it’s definitely sufficient enough that I don’t have to use my upright vacuum nearly as much.

This is quite possibly the worst robot vacuum I have ever used. The app is poor and I’ve had to re-map my house multiple times to try to get it to go to the right rooms for cleaning. It doesn’t matter. It doesn’t go anywhere I want it to. I have it docked in the dining room (where most of our crumbs accumulate) and if I select that room for it to clean, it goes all about the house. Why. It’s is IN the room I want it to clean! The sweeping brushing often falls off and it tries to suck it up and I’ll get a cry for help from it. I implore you to buy any other vacuum other than this one. I have gone back to using a broom and dustpan. Save your money. There are plenty of better non-name brands out there that work 100 times better than this one.

I got my Shark after having trouble with my first one, guess it was a dud. I was very pleased with the first one until something happened, but I was graciously sent another one and has been working well for the past 2-3 weeks. The only complaint I have is that it doesn't go all the way to the edge of the walls, otherwise I love the ease of not having to dump the lint or whatever it picked up while working. Especially love that I can program it to clean on certain days or just have it clean at any time I need.