Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity forVerified Purchase
shark matrix
love how it works
Verified Purchase
I like it.
Good little machine
Not as expected
Our last shark Robo vac quite on us after 5 plus years and decided to buy the same brand again. After buying it and trying it out it was extremely loud and did not pick up larger debris such as small pieces of dog food or got stuck in the roller. We returned it after using it twice as unsatisfied with the product..
Hot, Lost Garbage
I bought this in December, and, initially, it worked fine. But then Shark did something to break the software and now when I tell it to clean a specific room it takes a single lap around the outside edge of the entire house, returns to its dock, and plays its silly little victory noise. Much like I imagine the devs did when they broke the software. I am actively trying to get a refund, but you shouldn't buy it at all.
Hi Zalen, Thank you for taking the time to leave a review and for sharing your experience in detail. We understand how frustrating it must be to see a change in your robot’s performance, especially when it was working well initially and is no longer cleaning specific rooms as expected. We appreciate you bringing this to our attention, and your feedback is incredibly valuable. It will be shared with our product and development teams so they can review and continue improving both performance and user experience. To help resolve the issue, we recommend working through the troubleshooting steps in our detailed guide below, which includes checks for mapping, software behaviour, and cleaning modes: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false Some key areas covered in the guide include ensuring your map is up to date, verifying room selection settings, checking for any software or app updates, and re-establishing mapping if needed. These steps often help restore normal cleaning behaviour. If the issue continues after completing the troubleshooting, please follow the contact options at the end of the guide to connect with our support team. They can take a closer look at your specific case and assist further, including discussing next steps and available solutions. Kind regards, Shark Home
Not for me
We have a mixture of hard floor and low pile carpeted surfaces and this does none of it particularly well. It has a tendency to get stuck under furniture and needs to be rescued frequently. I’m also not a fan of it charging fully before finishing its mission. From the time it starts, fully recharges and completes the program it takes a total of 4-5 hours, most of which is charging. We had a different brand robot vac and it would only charge enough to finish the job before returning to the base and fully charge. The rotating blue end of self cleaning brush has a tendency to get hair wrapped under the capped end and it isn’t very easy to get it cleaned out. On the plus side emptying the dust bin and cleaning the vacuum and filters/base is convenient and well thought out. I like the app and available programming options. I just wish the vacuum could perform the available tasks better. It’s unlikely I would buy again.
Hi Bill, Thanks for taking time to leave your review. It’s clear how frustrating this experience has been, especially when the vacuum is not performing consistently across different floor types, getting stuck under furniture, and taking longer than expected to complete a full clean cycle. This is not the level of performance we want for you, and it’s understandable that these issues have impacted your overall experience. We do appreciate you highlighting the features that have worked well, such as the dust bin design and the app functionality. To help address the concerns raised, we recommend following a guided troubleshooting flow tailored specifically to issues with floor performance, getting stuck, recharge behaviour, and hair wrap on the self cleaning brush. This guide walks through each point step by step to help identify and resolve what may be causing the problems. If the steps do not resolve the issue, there is a short form available at the very end of the guide. Once submitted, our support team will follow up directly and provide any further assistance needed. We’d really value the opportunity to help improve this experience. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide Kind Regards, Shark Home
Find something better from some other company
About one of these and let it do its thing unfortunately it wouldn’t learn the room correctly. It also continue to try to get on top of a high pile area rug, even when it was marked as a no goes on the cleaning was just OK section that could be better the emptying it would get lost on its way back. I’d say pass on this.
Life changing!
Bought this about a month ago after a month of research and so happy we went with it! Love all of our shark and ninja products! It’s such an easy set up, it maps your house so you can pinpoint specific rooms to vacuum, it’s quiet, and I love the self empty feature! Especially with two shedding dogs. There’s three settings: eco, normal and max. Only used the normal and max so far. The max is the equivalent to the shark normal vacuum which is a BEAST! We ran this everyday for the first couple weeks to get all the hair and now run it every other day. Especially love how you can control it all from the app. It was really fun naming it too! Life changing purchase!
TitleGreat Performance, But No‑Go Zones Need Work
I empty the collection bin about every two days, which is impressive given my dogs’ shedding. Hard‑floor performance is flawless, and while it doesn’t catch every dog hair on carpet, it picks up enough that I don’t need to vacuum every day. My only complaint is the oversized no‑go zones—smaller, custom‑drawn areas would make the mapping better.
Can't recommend this one
Can't recommend this one. It cleans great and can work on a (limited) schedule, but it keeps disconnecting from the wifi, which is necessary for it to run. Several times a month, I have to reconnect it by opening the app, pressing and holding the buttons on the vacuum, allowing permissions again, and resetting my wifi to 2.4 GHz from my Internet provider account. The problem is not my Internet because my other devices that run off of the same network stay connected. The Do Not Disturb function also doesn't work.
Hi there, Thank you for taking the time to leave a review. We completely understand how frustrating it must be to deal with frequent Wi-Fi disconnections, especially when it impacts your ability to use scheduling and key features like "Do Not Disturb". We also appreciate you calling out the extra steps you’ve had to take to reconnect, as we know that can quickly become inconvenient. This certainly isn’t the experience we want you to have, and your feedback regarding connectivity reliability and functionality has been noted. We’ll be sure to share this with our product and technical teams, as insights like yours are incredibly valuable in helping us improve both performance and user experience. In the meantime, we recommend referring to our troubleshooting guide below, which includes steps that may help stabilize the connection and address the issues you’ve mentioned: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to get in touch with our support team. Kind regards, Shark Home
Battery Life is Pathetic!!!
This unit seemed to do a pretty good job of vacuuming but the battery life was pathetic! The area we were attempting to clean wasn’t very large but the battery would run out and require a recharge. This made the job take over 4 hours! We replaced it with a Roborock that only required 40% of its battery to vacuum the same area.
Hi there,<br /><br />Thank you for your feedback. We’re really disappointed to hear about your experience with the Matrix Robot, especially the battery life concerns that extended your cleaning time. This isn’t our usual standard, and we understand how frustrating this must be. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Home