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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
3.9 out of 5 stars
stars
375 ratings349 reviews
  1. 5 stars58% (218)
  2. 4 stars11% (43)
  3. 3 stars8% (29)
  4. 2 stars7% (27)
  5. 1 star15% (58)
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Showing 11-20 of 349 reviews
Jul 22, 2026
Reviewer name: Marcy
2 out of 5 stars
2 out of 5 stars review

Not as expected

Our last shark Robo vac quite on us after 5 plus years and decided to buy the same brand again. After buying it and trying it out it was extremely loud and did not pick up larger debris such as small pieces of dog food or got stuck in the roller. We returned it after using it twice as unsatisfied with the product..

Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja Product Expert

Hello Marcy, <br /><br />Thank you for writing a review. We&#39;re disappointed to hear that you returned the Shark Matrix Robot vacuum due to the poor suction performance and loud noise generated. We understand how stressful this can be, especially as you&#39;ve been a loyal customer over the years. We&#39;ll share this information with the relevant team for future improvements, and we do hope we&#39;re given the opportunity to restore your confidence in our brand.<br /><br />Kind regards, <br />Shark Home

Aug 6, 2026
Reviewer name: Sally
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice vacumn

Vacumn cleans great but unable to access thru phone to set up automatic clean. Had no setup problem with the Shark this replaced

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Sep 6, 2026
Reviewer name: AddyG
5 out of 5 stars
5 out of 5 stars review

Love my robot vacuum!!!

I’ve owned Shark products for the last 15 years and they never disappoint. The Robot vacuums work great, I have ZERO complaints . The schedule feature is such a lifesaver , whether you’re single or have a house full of people and pets. Get yourself the robot vacuum , you deserve it !

Review from sharkninja.com
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Sep 13, 2026
Reviewer name: T&C T
5 out of 5 stars
5 out of 5 stars review

Excellent

We have owned 3 ninja sharks and the matrix has b come our favorite. We absolutely love them: excellent coverage, suction, mapping , convenient (necessary) and cleans up everything perfectly. We have never seen an item so perfect for cleaning up daily floor debris. After a month or so, empty and cleaning the machine is a breeze, the whole system is designed for everyone to have a clean floor with convenience outta this world.

Review from sharkninja.com
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Sep 22, 2026
Reviewer name: Goblin Freeman
1 out of 5 stars
1 out of 5 stars review

Terrible connectivity

Received for Xmas. Had nothing but problems with it. Won’t connect, can’t find server, etc. I spend 1/2hr EVERY TIME trying to get them connected then connect to wifi and server. About 25% of the time, it’ll actually connect. I did all the suggestions. Troubleshooting, switching devices. My dad has a cheap knock off and it works better than this.

Review from sharkninja.com
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reply from SharkNinja

Hey there, Thank you for taking the time to leave a review. We're genuinely sorry to learn that you're experiencing issues with your Shark Matrix. We completely understand how inconvenient this can be when you're trying to connect and locate the server, especially after already attempting the available troubleshooting and suggestions resources. This isn't the experience we aim to deliver, and we're eager to look into this for you. In the meantime, please follow the steps outlined under the "App" section via the link below. If the issue persists after completing those steps, kindly follow the instructions provided at the end of the page for further assistance. Troubleshooting Guide: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, SharkNinja US

Sep 8, 2026
Reviewer name: Angie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing!!!

Excellent vacuum!!!! Worth the money!!!

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Sep 24, 2026
Reviewer name: Faye2910
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Our new family member

Love this so much!. it's just great. So glad we bought it.

Review from sharkninja.com
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Sep 25, 2026
Reviewer name: Valerie Ennis
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very easy to use and works great

This robot vaccumn works great and its amazing how it can empty itself.

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May 22, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible

I used to love shark, but I feel like their products are slowly getting worse and their warranty is terrible! This thing doesn’t detect anything! Rarely do I find it back on the charger. It is always getting stuck on things.

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reply from SharkNinja Product Expert

Hi there,<br />Thank you for your feedback we’re sorry to hear that your robot is not detecting debris properly, frequently getting stuck, and not returning to the dock as expected. We understand how frustrating that must be. Please give our Robot support team a call at 1-800-668-9600, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET, so we can assist you further.<br />Kind regards,<br />Shark Home

Aug 16, 2026
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Absolute piece of garbage.

I bought this over a year ago, and have fought with it the whole time. I finally found a spot for it though.. in the trash where it belongs. The brushroll gets stuck every 30 seconds. I'll clean it off, place it back down, and it gets stuck again before it's even moved 6 inches. Shark products are trash, and I'll never buy one again.

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you for taking the time to share this feedback with us. We understand how frustrating it is when your Shark Matrix Robot repeatedly reports brushroll issues, especially after you've taken the time to clean it and it continues to interrupt your cleaning routine. Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, there will be a form at the end to complete, and once submitted, one of our agents will reach out via email to continue assisting you. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide Kind regards, Shark Home