Hello Marcy, <br /><br />Thank you for writing a review. We&#39;re disappointed to hear that you returned the Shark Matrix Robot vacuum due to the poor suction performance and loud noise generated. We understand how stressful this can be, especially as you&#39;ve been a loyal customer over the years. We&#39;ll share this information with the relevant team for future improvements, and we do hope we&#39;re given the opportunity to restore your confidence in our brand.<br /><br />Kind regards, <br />Shark Home

Hey there, Thank you for taking the time to leave a review. We're genuinely sorry to learn that you're experiencing issues with your Shark Matrix. We completely understand how inconvenient this can be when you're trying to connect and locate the server, especially after already attempting the available troubleshooting and suggestions resources. This isn't the experience we aim to deliver, and we're eager to look into this for you. In the meantime, please follow the steps outlined under the "App" section via the link below. If the issue persists after completing those steps, kindly follow the instructions provided at the end of the page for further assistance. Troubleshooting Guide: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, SharkNinja US

Hi there,<br />Thank you for your feedback we’re sorry to hear that your robot is not detecting debris properly, frequently getting stuck, and not returning to the dock as expected. We understand how frustrating that must be. Please give our Robot support team a call at 1-800-668-9600, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET, so we can assist you further.<br />Kind regards,<br />Shark Home

Hi there, Thank you for taking the time to share this feedback with us. We understand how frustrating it is when your Shark Matrix Robot repeatedly reports brushroll issues, especially after you've taken the time to clean it and it continues to interrupt your cleaning routine. Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, there will be a form at the end to complete, and once submitted, one of our agents will reach out via email to continue assisting you. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide Kind regards, Shark Home