I bought this about 9 months ago to replace a Shark that I had for 3 years that was Magnificent, it’s vacuumed every morning, I emptied it every evening and used air compressor on Sundays to give it a good dusting. This Matrix is absolute junk! I spend more time emptying a dust pan that’s empty and trying to figure out what’s wrong with it than it spends vacuuming. I have to empty it, nothing in there, 3 times before it will do its job. Most of time there are spots on the floor it misses. Don’t waste your money on this model.

I actually do love this vacuum. It is my first robot vacuum and I didn't have high hopes, just something to help take some of the work off of my plate. The vacuum is actually really good. The floors are really after a cleaning. I still vacuum once a week, to get the hard to get areas but the house is much cleaner with the help of the robot vacuum. It's not too loud and it does take a while, it's not fast, but as I said, it does a great job vacuuming. The floors feel great afterwards. Very easy to empty the hub and the app is great, very easy to connect and it feels intuitive. I bought one for parents, and they fought it. Let's see if they love it as much as I do.

This thing is junk. It was great at first but now doesn’t work well and won’t vacuum my whole house without returning to dock. It also won’t remap my house anymore either. I’ve tried all of the steps online and it still will not work correctly. It’s also had a squeaky wheel since i bought it. I’ll never buy one again

I bought to add to the Shark I currently have as it is several years old and wasn't working well. I have tried for 3 days and nights to get this vacuum set-up without success. Websites don't exist. Instructions for setup aren't complete and run too fast. I've tried multiple websites without success. Wish Shark would make a vacuum that doesn't need a smart phone to set up. BTW I even replaced my cell phone with a new model and still have had NO SUCCESS and can't find where to go to get help.

I have only had “Maxine” for a short time, I have used it twice to clean my entire home. It is amazing how clean it gets my hard floors. It is so easy to map the house and have it clean. So far everything has worked perfectly. The setup was easy, it is easy to clean it up. It says to clean it once a month but it is so easy I just clean it after it docks. The battery lasts about 1 hr 45min which is enough to clean my home, it takes 1hr 21min to clean mine, and very well. It is not as loud as a normal vacuum, I don’t find it too loud at all. The only thing is the side brush gets stuck on my flat rug when it comes out from under the couch but I just help it get over that spot then it moves on.

I purchased this item roughly 2 years ago and all of a sudden it just stopped working. We have two dogs so this was really wonderful and worked as expected the first 2 years. The vacuum itself is in perfect condition, aside from some scratches from it getting stuck under our bed, but we have kept good care of the item over the last 2 years. We are getting a red and white flashing light accompanied by a dooming sound everytime we try to get the shark to run. There have been no home or lifestyle changes, simply the shark just stopped working one morning. We had our product registered under warranty although when we called to resolve the issue, they noted the item was outside of the warranty window and they failed to diagnose the problem. We received a 30% discount for the same vacuum, and still was not even told what was causing the error on the vacuum. While we appreciate the 30% off, it is not worth it to us to purchase another Shark Matric Vacuum when we know it will likely malfuntion within the first two-three years of its lifespan. Disappointing because this item was incredible and gave us zero issues until one day it just stopped working and nothing was done to fix the issue on Shark's behalf. I would recommend this product for someone who needs a quick fix/clean, but not for the long haul.

Bought this about 2 months ago. I must say, this was absolutely, undoubtably one of the BEST purchases I've ever made in my life! This robot is AMAZING! I recently bought a new condo. All carpet on the second level. Kind of a mix of light/dark grey carpet. My dog is about 18 pounds but she sheds like a husky. Little did I know, her fur was EVERYWHERE. I hate vacuuming too. I got this robot on Black Friday at 50% off. I set it up and WHAM....this little robot is a BEAST! After my first use, I emptied the bin and a sweater of fur came out. I was amazed. I vacuum the carpets now maybe 2-3 times a week and still get small bundles of hair in the bin. My carpets always look awesome with the lines and designs the robots leaves. I loves this robot. It's almost like my little toy. Just get my Iphone out, open the app...and vacuum my carpets with ZERO effort. LOVE THIS ROBOT!!!!

Brush, roller socks, barely picks up, fluffy dog hair off of carpet. It will go over the fluffy dog hair, three or four times and it will still be on the carpet. Vacuum is great app is great. Roller and suction sucks.They need to improve on the stiffness of the brush and suction

I bought this to work with my google home assistant for voice command. a firmware update was pushed down and now google home does not see the vacuum. this is still unresolved 2 months and counting. it appears there is no sense of urgancy to correct. highly disappointed and would not re-purchase Read the reviews on line before buying https://www.googlenestcommunity.com/t5/Home-Automation/Shark-vac-not-connecting-to-Google-Home-app/m-p/747605#:~:text=Shark%20royally%20screwed%20up%20this,just%20changed%20to%20SharkNinja.com.

I bought a shark years ago when they came out, worked great, easy to troubleshoot and very long lasting. This version has been nothing but issues. Sub par suction, doesn’t detect dirt well, and now currently will not charge, I have had this less than a year and do not have carpet. I also have this set up in a space of about 700 square feet so the bar is pretty low. I would not recommend this product at all and next time will be buying something else.