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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
3.9 out of 5 stars
stars294 ratings291 reviews
  1. 5 stars59% (173)
  2. 4 stars11% (32)
  3. 3 stars7% (21)
  4. 2 stars7% (20)
  5. 1 star16% (48)
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Showing 71-80 of 291 reviews
Sep 13, 2025
Max1
5 out of 5 stars review

Asset

I have had it for a few weeks. I love it... It really is amazing to watch it move around my home and clean..

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Aug 18, 2025
So so good
3 out of 5 stars review

Robot vacuum

I couldn’t get it to learn my house plan. I redid the floor plan 5 times and moved the room diagram. I gave up. I wish it had 2 brushes not just 1.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. We're so sorry to hear that you're having trouble with you Shark Matrix mapping your home. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Jul 7, 2025
Mr. Jaws
5 out of 5 stars review

Love my new Shark!

Love it but curious why it stops and drains the battery down and can’t make it back to the docking center!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jan 23, 2025
jessicas5f79_1128
5 out of 5 stars review

Great Helper!

[This review was collected as part of a promotion.] I honestly wasn't sure what to expect from this product, but I was excited to review because I've always wanted to try one. I was pleasantly surprised by how well it cleans! You just set it and go on about your day - makes cleaning so much easier!

Review from influenster.com
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May 11, 2023
Kay59
5 out of 5 stars review

Excellent

[This review was collected as part of a promotion.] We love that this maps the house, so you can select certain rooms or the whole house to be cleaned and that we can schedule cleanings in the app. This wonderful vacuum empties and recharges and continues cleaning until the whole house is clean! Love this!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
May 4, 2023
Neddy
5 out of 5 stars review

Self Emptying Robot Vacuum

[This review was collected as part of a promotion.] Shark Matrix™ Self Emptying Robot Vacuum with Bagless, 45-Day Capacity Base and Precision Mapping leaves my home spotless after each use. It has incredible suction power and works great on multiple surfaces such as carpets or hardwood floors. I personally have two long haired cats who constantly shed and this vacuum works wonders on pet hair and dander. With Matrix Clean, the robot vacuum cleans using a precision grid taking multiple passes over dirt and debris for deep cleaning coverage. The robot vacuum empties itself into a bag less, self emptying base that holds up to 45 days of dirt and debris, It even has a self-cleaning brushroll that is engineered to pick up more hair and is anti-hair wrap. I was blown away with the technology and ease of use. It has Precision Home Mapping 360 degree Lidar that quickly and accurately maps your home so your robot can detect objects in its path day or night, constantly adapting, My home has never been cleaner and I literally get to sit back and watch the work get done for me.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Feb 16, 2024
Kendl67
3 out of 5 stars review

Does an OK job, but with issues.

This Robo vac does an OK job, but it's not great. It does have it's limitations. It will not clean the edges of rooms (against the wall), so don't throw out your traditioan vac as you will have to follow behind to get the edges. It goes a fair to poor job on medium pile carpet. It gets bound up with hair (pet and human) It does not clean in a nice grid like the y say it does. It does that for a little and then starts bouncing around the room in random paterns. It leaves some spots completely untouched. It occassionally gets caught under various chairs around the house and must be rescued. Every time it starts oit tells me there is an error and that I must clean something, but it's very difficult to understand the robo voice so I don't know what it's saying.It makes anouncements when it is noisily emptying itself. The sound of the emptying process is so loud that the announcement cannot be understood. It does a pretty good job on non carpeted floors as well as short nap carpet. It leaves untouched spots however, so I have to go back over them with a standard vac or run the robo again. I think if one were to tun this 3-4 times a week it would keep things clean except for the problems mentioned.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark. We will absolutely share your feedback with the relevant teams for consideration on future products. Some of the things you've described in your review are not normal behavior for the unit - If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean

May 18, 2023
HCM11
5 out of 5 stars review

Amazing vacuum and functionality

[This review was collected as part of a promotion.] This Shark Matrix Robot Vacuum has amazing functionality and suction power. My wife loves vacuums and has every imaginable size and shape. We have several other Shark products that she used to use frequently, including a Shark Wandvac. She used to run her vacuums specifically for different jobs around the house until we got this Shark Robot. At first we were skeptical that it would do it's job as promised, but after a good battery charge, an easy setup and the robot mapping the areas (and marking the no go zones) we realized what great suction power and convenience this robot offers. My wife is an interior designer and we are remodeling the kitchen and there have been lots of dust in the house for a couple of weeks. We were worried the robot wouldn't be able to keep up with the dust. However this Shark Matrix is still doing it's job as if nothing (including the dust and hair from our cats). The best part is that it keeps finding it's base and we can forget about it for several weeks. This is our first vacuum robot, but not our first Shark product and definitely not our last one. We are already thinking about getting another one for the basement.

Review from sharkninja.com
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Dec 19, 2024
Anonymous
4 out of 5 stars review

Durable vacuum

I’ve had the robot vac for a few years now. I like it at lot. We just bought a self-emptying model as a gift. What I don’t like is the app, it loses the schedule and/or mapping at least once a year. The stop or start app buttons are unreliable. If the robot has an issue I get an alert, why doesn’t it tell me where it is? All the gos tech going to waste. Why? Why? Why?

Review from sharkninja.com
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Jan 30, 2024
DaninAZ
5 out of 5 stars review

Change your life. Get this.

I never knew how dirty my house was... this thing finds dirt and pet hair in every run! I feel like a pig because the "45 day dust bin" was filled after 3 days! Hopefully with this little pig running around every day ducking up the dust and crumbs, the house will eventually be cleaner. So far I'm very impressed. This thing doesn't get stuck under furniture like my old roomba constantly would.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191