Hi Amanda, Thank you for sharing your experience with us. We’re sorry to hear that the product didn’t meet your expectations in terms of build quality and noise level. We understand how disappointing it can be when a new model feels different from what you were used to. Your feedback is incredibly valuable. It helps us identify areas where we can improve and deliver the quality you expect. We truly appreciate you taking the time to let us know. Kind Regards, Shark Clean US.

Hi Nixan, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience, and we completely understand how frustrating it is when the mopping pad won’t stay attached. This is definitely not the experience we want for you. We’d like to help troubleshoot the issue and see what might be causing the pad to come off. Please visit our support page via the link below for step-by-step guidance to troubleshoot and resolve the problem. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark vacuum currently only works through the app and that the Google Home integration has been broken for months. We completely understand how frustrating this must be, and we want to make things right. Please know that we’ll share your feedback with the relevant teams internally to help improve your experience. In the meantime, we recommend referring to our self-help guide link below to troubleshoot any issues you're experiencing: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hello there, Thank you for taking the time to leave a review. We're disappointed to hear that your Matrix hasn’t performed as expected. We understand how disappointing it can be when a product doesn’t meet your needs—especially when it comes to pet hair. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hi there, Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup. Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best. Warm regards, Shark Clean US

Hello, Thank you for taking the time to leave a review. We're sorry to hear about the trouble you’re having with your robot vacuum. We completely understand how frustrating it must be to have a new product that won’t charge, especially after trying to get help by phone without success. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean