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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
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3.9 out of 5 stars
stars
375 ratings349 reviews
  1. 5 stars58% (218)
  2. 4 stars11% (43)
  3. 3 stars8% (29)
  4. 2 stars7% (27)
  5. 1 star15% (58)
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Showing 311-320 of 349 reviews
Feb 7, 2025
Reviewer name: Kathy
3 out of 5 stars
3 out of 5 stars review

Take the knob off

I love the shark the older one because this one can't go under many of my things that the other one did so I had to send it back

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello Kathy, Thank you for taking the time to leave a review. We're so sorry to hear that you weren't happy with your Robot vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.

Sep 13, 2025
Reviewer name: Max1
5 out of 5 stars
5 out of 5 stars review

Asset

I have had it for a few weeks. I love it... It really is amazing to watch it move around my home and clean..

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Dec 19, 2024
Reviewer name: Barbara
5 out of 5 stars
5 out of 5 stars review

Works great.

Works great but my old robots app allowed more options. Such as when replacement parts were needed. It is much quite than my rumba.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jul 7, 2025
Reviewer name: Mr. Jaws
5 out of 5 stars
5 out of 5 stars review

Love my new Shark!

Love it but curious why it stops and drains the battery down and can’t make it back to the docking center!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jan 24, 2025
Reviewer name: John
1 out of 5 stars
1 out of 5 stars review

Junk

Junk. 3rd one in a month. All 3 are the worst thing I've ever owned. Will not MAP correctly, totally confused, absolutely useless.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. This isn’t our usual standard, and we apologize for how frustrating this must be. We will absolutely share your feedback regarding the mapping issue with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean

Sep 26, 2024
Reviewer name: alan
5 out of 5 stars
5 out of 5 stars review

Great features!

This Robot Vacuum operates fantastically. I am extremely pleased with it. I love how you can set it to clean only certain rooms.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Oct 7, 2023
Reviewer name: Miranda 2.0
3 out of 5 stars
3 out of 5 stars review

Noisy

I have no issues with it capabilities. My issue is the noise. It’s sounds as if something is rattling. The noise is annoying.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Robotics

Hi there, Thank you for taking the time to leave your review. I'm sorry to hear about your experience with the robot. We would like to help you with the noise. Please see the following link which takes you to our troubleshooting: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. Kind regards, SharkClean US

Feb 18, 2025
Reviewer name: Mlou
5 out of 5 stars
5 out of 5 stars review

Great vacuum

I bought mine last month and LOVE it! Sharkie is amazing. So easy to use and makes cleaning effortless.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Aug 18, 2025
Reviewer name: So so good
3 out of 5 stars
3 out of 5 stars review

Robot vacuum

I couldn’t get it to learn my house plan. I redid the floor plan 5 times and moved the room diagram. I gave up. I wish it had 2 brushes not just 1.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. We're so sorry to hear that you're having trouble with you Shark Matrix mapping your home. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Sep 29, 2023
Reviewer name: Thimble
1 out of 5 stars
1 out of 5 stars review

Buy a Roomba

Never could even connect it to set it up. Spent over an hour trying over and over to connect but it never did

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Robotics

Hi Thimble, Thank you for leaving your review. I'm sorry to hear that you are having issues connecting the robot. We would like to help you with this. Please see the following link which takes you to our online troubleshooting guide: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us Kind regards, SharkClean US