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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
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3.9 out of 5 stars
stars
375 ratings349 reviews
  1. 5 stars58% (218)
  2. 4 stars11% (43)
  3. 3 stars8% (29)
  4. 2 stars7% (27)
  5. 1 star15% (58)
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Showing 301-310 of 349 reviews
Feb 22, 2025
Reviewer name: Joj5501
1 out of 5 stars
1 out of 5 stars review

Horrible

I bought this a month ago and used it about 5 times. It keeps stopping saying the brush roll is stuck and when I open it there’s nothing there and the dirt cup is empty. It misses spots on the floor. My old shark was 100% better

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so disappointed to hear that your vacuum isn't working as it should. Kindly give our team a call at 1-888-228-5531, so we can look into this for you. We’d love to help ensure that you’re getting the most from your product. Kind regards, Shark Clean

Oct 26, 2024
Reviewer name: Ted0
2 out of 5 stars
2 out of 5 stars review

Wouldn't Recommend

Hair gets wrapped in the sides of the roller and clogs it up. This thing needs constant babysitting even if we clean up. Climbs over chair legs, instead of avoiding them, and makes a bunch of noise.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello Ted, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Shark Clean

Jan 24, 2025
Reviewer name: Gladys
5 out of 5 stars
5 out of 5 stars review

Great for household with pets

Works well for in-between deeper cleaning! We have two dogs so pet hair is an issue on a daily basis. The Shark Matrix is perfect to help keep the floors maintained.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Sep 9, 2024
Reviewer name: Jenib2
4 out of 5 stars
4 out of 5 stars review

Not great with cat hair

I bought this to keep up with the cat hair. We have two cats and it gets everywhere! The vacuum does well on the hard surfaces but does not pick up the hair on my rugs. It is a bit disappointing.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Oct 18, 2023
Reviewer name: Tim10
1 out of 5 stars
1 out of 5 stars review

Regretful purchase

The vacuum is okay but the app is absolutely junk. The app continuously crashes and does not allow you to properly edit the map making the app completely useless. Also you are limited to two no-go areas on the map. Regretting this purchase.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Robotics

Hi there, Thank you for taking the time to leave your feedback. I'm sorry to hear about the issues you've experienced with the app. We would like to help you with this. Please see the following link which takes you to our troubleshooting: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us Kind regards, SharkClean US

Dec 17, 2024
Reviewer name: rwbitter
3 out of 5 stars
3 out of 5 stars review

Too Loud

This robot came as a replacement to my other Shark robot vacuum that was starting to malfunction. This new one, however, is so loud! Way louder than my other one. Drives my husband nuts!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you aren't happy with the volume of your robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any further assistance, please don't hesitate to reach out to our team by phone at 1-888-228-5531. Kind regards, Shark Clean

Jul 28, 2025
Reviewer name: Jo Jo
3 out of 5 stars
3 out of 5 stars review

not so hot

I have not been able to use the robot, The battery will not charge. The light is green. When I call the 888 number I get nowhere . The photo will not go thru I called 2 times.. So I am stuck. Fix it, so I can use it.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're sorry to hear about the trouble you’re having with your robot vacuum. We completely understand how frustrating it must be to have a new product that won’t charge, especially after trying to get help by phone without success. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Feb 7, 2025
Reviewer name: Kathy
3 out of 5 stars
3 out of 5 stars review

Take the knob off

I love the shark the older one because this one can't go under many of my things that the other one did so I had to send it back

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello Kathy, Thank you for taking the time to leave a review. We're so sorry to hear that you weren't happy with your Robot vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.

Dec 30, 2023
Reviewer name: Breeca2
4 out of 5 stars
4 out of 5 stars review

Love it!!

I have a dog that sheds a lot. This robot has been great at picking up the hair and vacuuming overall.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Oct 14, 2024
Reviewer name: Kellz
1 out of 5 stars
1 out of 5 stars review

Terrible

I haven’t had this for 9 months probably used it 10 times and it stopped working giving a bumper error

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Clean

Hello Kellz, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you. Kind regards,