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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
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3.9 out of 5 stars
stars
375 ratings349 reviews
  1. 5 stars58% (218)
  2. 4 stars11% (43)
  3. 3 stars8% (29)
  4. 2 stars7% (27)
  5. 1 star15% (58)
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Showing 291-300 of 349 reviews
Jan 24, 2025
Reviewer name: ashleys1236_3217
5 out of 5 stars
5 out of 5 stars review

Awesome

[This review was collected as part of a promotion.] I love this thing. It’s my first one. Setup was very easy. Wasn’t that noisy at all. I tested it on my son’s room and it cleaned it in no time. I would definitely recommend this to anyone.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Aug 26, 2025
Reviewer name: Clean Latiffa
5 out of 5 stars
5 out of 5 stars review

Best vacuum

I love my robot shark vacuum!! It saves so much time since I do not have vacuum. I love the fact that it vacuums under my bed! I love that I can set a schedule and not have to worry.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jan 30, 2025
Reviewer name: Bonfire62
5 out of 5 stars
5 out of 5 stars review

Can’t live without it

my old shark quit working so I was sent a new one and I couldn’t be happier. Having a dog that sheds makes this machine in dispensable. I can’t tell you how much I love it.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
May 7, 2024
Reviewer name: Debbie
1 out of 5 stars
1 out of 5 stars review

Loud

This was a replacement from Shark for my older model. It is extremely louder than my previous model. Don't plan on being in the same room it's vacuuming because it's annoying. It does a decent job of cleaning however nothing outstanding..

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with the noise level of your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Shark Clean

Oct 26, 2024
Reviewer name: Ted0
2 out of 5 stars
2 out of 5 stars review

Wouldn't Recommend

Hair gets wrapped in the sides of the roller and clogs it up. This thing needs constant babysitting even if we clean up. Climbs over chair legs, instead of avoiding them, and makes a bunch of noise.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello Ted, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Shark Clean

Feb 11, 2025
Reviewer name: Dano
3 out of 5 stars
3 out of 5 stars review

It's ok but not as great as the first model I had

I really like the first one I had , that had two brushes and would go under my end tables and furniture.... The peace thats on top of the new one will not allow it to go under places like the first model i had!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're sad to hear that you aren't happy with the design of your Robot. We'll definitely share your feedback with the relevant teams for consideration on future products. If you need any help with your vacuum, please don't hesitate to reach out to our team by phone at 1-888-228-5531. Kind regards, Shark Clean

Sep 20, 2023
Reviewer name: Suzanne
2 out of 5 stars
2 out of 5 stars review

Not happy

Not happy with this product it keeps forgetting the layout of my house and it doesn’t reach the whole house I have had it remap over and over it still doesn’t do the complete room

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Robotics

Hi Suzanne, Thank you for taking the time to leave your review. I'm sorry to hear about your map disappearing. If I could please suggest that you factory reset your robot and have your robot do an Explore Run to generate a new one. This will help the robot remap your home. If you would like some guidance on remapping your home please visit our Troubleshooting guide: https://support.sharkclean.com/hc/en-us/articles/9958195849500-RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us Kind regards, SharkClean US

Dec 28, 2024
Reviewer name: NateVA
3 out of 5 stars
3 out of 5 stars review

Low on features

It only will clean once a day. You can't have multiple so don't buy if you have animals. Doesn't work well for hardwood floors. Low suction and brush throws the debris.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're disappointed to learn about your Robot's performance. Based on the suction power and behavior you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Kindly give our team a call at 1-888-228-553, so we can look into this for you. We’d love to help ensure that your product works as intended. Kind regards, Shark Clean

Jun 5, 2024
Reviewer name: Apq5
1 out of 5 stars
1 out of 5 stars review

It doesn’t suck; it sucks!

Doesn’t connect with 5G and is not on the description, It only vacuum if it passes on top of the dirt - it doesn’t have brushes that pull  The dirt in the suction—- I move from i robot - I am going back-  No more shark for me

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Clean

Hello Ana, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Matrix. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET. Kind regards,

Sep 9, 2024
Reviewer name: Jenib2
4 out of 5 stars
4 out of 5 stars review

Not great with cat hair

I bought this to keep up with the cat hair. We have two cats and it gets everywhere! The vacuum does well on the hard surfaces but does not pick up the hair on my rugs. It is a bit disappointing.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191