Hi Thimble, Thank you for leaving your review. I'm sorry to hear that you are having issues connecting the robot. We would like to help you with this. Please see the following link which takes you to our online troubleshooting guide: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us Kind regards, SharkClean US

Hi there, Thank you for taking the time to leave your review. I'm sorry to hear about your experience with the robot. We would like to help you with the noise. Please see the following link which takes you to our troubleshooting: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. Kind regards, SharkClean US

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean