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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
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3.9 out of 5 stars
stars
330 ratings318 reviews
  1. 5 stars59% (194)
  2. 4 stars11% (35)
  3. 3 stars7% (23)
  4. 2 stars8% (25)
  5. 1 star16% (53)
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Showing 281-290 of 318 reviews
Jun 5, 2024
Apq5
1 out of 5 stars review

It doesn’t suck; it sucks!

Doesn’t connect with 5G and is not on the description, It only vacuum if it passes on top of the dirt - it doesn’t have brushes that pull  The dirt in the suction—- I move from i robot - I am going back-  No more shark for me

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Clean

Hello Ana, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Matrix. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET. Kind regards,

Oct 14, 2024
Kellz
1 out of 5 stars review

Terrible

I haven’t had this for 9 months probably used it 10 times and it stopped working giving a bumper error

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Clean

Hello Kellz, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you. Kind regards,

Jul 7, 2025
Mr. Jaws
5 out of 5 stars review

Love my new Shark!

Love it but curious why it stops and drains the battery down and can’t make it back to the docking center!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Feb 7, 2025
Kathy
3 out of 5 stars review

Take the knob off

I love the shark the older one because this one can't go under many of my things that the other one did so I had to send it back

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello Kathy, Thank you for taking the time to leave a review. We're so sorry to hear that you weren't happy with your Robot vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.

Feb 18, 2025
Mlou
5 out of 5 stars review

Great vacuum

I bought mine last month and LOVE it! Sharkie is amazing. So easy to use and makes cleaning effortless.

Review from sharkninja.com
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Jan 24, 2025
John
1 out of 5 stars review

Junk

Junk. 3rd one in a month. All 3 are the worst thing I've ever owned. Will not MAP correctly, totally confused, absolutely useless.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. This isn’t our usual standard, and we apologize for how frustrating this must be. We will absolutely share your feedback regarding the mapping issue with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean

Oct 3, 2023
Lucy
5 out of 5 stars review

Great coverage

Had ours for almost two years, exalent coverage follows a direct path back and forth! Doesn't go every which way like the other brand we have.

Review from sharkninja.com
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Jun 21, 2023
None used
5 out of 5 stars review

Gifted to me and I cannot say enough about it. I really like that it picks up hair with ease and DOESNT get stuck or loses momentum.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Dec 19, 2024
Barbara
5 out of 5 stars review

Works great.

Works great but my old robots app allowed more options. Such as when replacement parts were needed. It is much quite than my rumba.

Review from sharkninja.com
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Dec 29, 2024
BamaMan
5 out of 5 stars review

Very reliable.

Second one I’ve bought. Very happy with the performance and reliability of this model. Very dependable and great time saver.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191