Hello, Thank you for taking the time to leave a review. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're saddened to hear that you’re unhappy with your Robot's features. We greatly appreciate your feedback and we'll be sure to pass it along to the relevant teams for future consideration. In the meantime, please feel free to reach out to our team by phone at 1-888-228-5531 if you need any assistance with your product. Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave your feedback. I'm sorry to hear about the issues you've experienced with the app. We would like to help you with this. Please see the following link which takes you to our troubleshooting: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us Kind regards, SharkClean US

Hello, Thank you for taking the time to leave a review. Your input regarding the app is really valuable to us. We will absolutely share your feedback with the relevant teams for future consideration. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're disappointed to learn about your Robot's performance. Based on the suction power and behavior you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Kindly give our team a call at 1-888-228-553, so we can look into this for you. We’d love to help ensure that your product works as intended. Kind regards, Shark Clean