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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
3.9 out of 5 stars
stars
375 ratings349 reviews
  1. 5 stars58% (218)
  2. 4 stars11% (43)
  3. 3 stars8% (29)
  4. 2 stars7% (27)
  5. 1 star15% (58)
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Showing 281-290 of 349 reviews
Oct 20, 2024
Reviewer name: Tracy
2 out of 5 stars
2 out of 5 stars review

Not good for pets hair

If you have pets it doesn't clean up hair along the edges, and it clogs up all the time. Would love it if it would do these things. Also not very good on carpet. I have to use another vacuum when it is done. So it saves no time.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean

Dec 28, 2024
Reviewer name: James
3 out of 5 stars
3 out of 5 stars review

I miss the programming features my old ones had.

I am aggravated, I thought I could program it for what day and what time I wanted it to run like my old ones can with a remote. This one does not have that feature so each day I need to remember when and a courteous time because I live in a condo.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're saddened to hear that you’re unhappy with your Robot's features. We greatly appreciate your feedback and we'll be sure to pass it along to the relevant teams for future consideration. In the meantime, please feel free to reach out to our team by phone at 1-888-228-5531 if you need any assistance with your product. Kind regards, Shark Clean

Oct 18, 2023
Reviewer name: Tim10
1 out of 5 stars
1 out of 5 stars review

Regretful purchase

The vacuum is okay but the app is absolutely junk. The app continuously crashes and does not allow you to properly edit the map making the app completely useless. Also you are limited to two no-go areas on the map. Regretting this purchase.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Robotics

Hi there, Thank you for taking the time to leave your feedback. I'm sorry to hear about the issues you've experienced with the app. We would like to help you with this. Please see the following link which takes you to our troubleshooting: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us Kind regards, SharkClean US

Dec 2, 2024
Reviewer name: RAB1
3 out of 5 stars
3 out of 5 stars review

App needs work.

So far the robot does a good job, but the app neeeds work. Cannot create schedules for specific rooms on specific days. It’s the whole house or not. Would love to have the kitchen everyday and others maybe once a week.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Your input regarding the app is really valuable to us. We will absolutely share your feedback with the relevant teams for future consideration. Kind regards, Shark Clean

Nov 6, 2024
Reviewer name: Ray Ray
2 out of 5 stars
2 out of 5 stars review

Poor features

I traded my other one. Because of issues my son paid for a better vacuum not satisfied with what you sent me it is noisy and don’t pick up as well and

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean

Jul 12, 2025
Reviewer name: Notnecessarilyafan
2 out of 5 stars
2 out of 5 stars review

TBD

So far, it's doing its job- that being said, this is the second replacement robot I've recieved. I got the original for Christmas. I got the first replacement the end of February, and now this one. Ask me how it's doing at the end of August.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean

Dec 28, 2024
Reviewer name: NateVA
3 out of 5 stars
3 out of 5 stars review

Low on features

It only will clean once a day. You can't have multiple so don't buy if you have animals. Doesn't work well for hardwood floors. Low suction and brush throws the debris.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're disappointed to learn about your Robot's performance. Based on the suction power and behavior you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Kindly give our team a call at 1-888-228-553, so we can look into this for you. We’d love to help ensure that your product works as intended. Kind regards, Shark Clean

Sep 8, 2025
Reviewer name: Greg
5 out of 5 stars
5 out of 5 stars review

Great Shark Robot Vacuum

I bought this a few weeks ago and it is really doing a great job on cleaning my wood like floors. I use it twice a week and it really helps me to keep my home clean. If you buy one watch the maintenance U tube video so you keep it working well.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jan 24, 2025
Reviewer name: Gladys
5 out of 5 stars
5 out of 5 stars review

Great for household with pets

Works well for in-between deeper cleaning! We have two dogs so pet hair is an issue on a daily basis. The Shark Matrix is perfect to help keep the floors maintained.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Aug 26, 2025
Reviewer name: Clean Latiffa
5 out of 5 stars
5 out of 5 stars review

Best vacuum

I love my robot shark vacuum!! It saves so much time since I do not have vacuum. I love the fact that it vacuums under my bed! I love that I can set a schedule and not have to worry.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191