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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
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3.9 out of 5 stars
stars
375 ratings349 reviews
  1. 5 stars58% (218)
  2. 4 stars11% (43)
  3. 3 stars8% (29)
  4. 2 stars7% (27)
  5. 1 star15% (58)
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Showing 271-280 of 349 reviews
Apr 28, 2023
Reviewer name: jharlan518
5 out of 5 stars
5 out of 5 stars review

RoboVac

[This review was collected as part of a promotion.] Love to have a clean house and vacuuming is a must. It’s great to have other people vacuum your house, and even better to have robots do it! Quiet and considerate, the robo cleans up dust in no time at all

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Apr 29, 2023
Reviewer name: Hammered
5 out of 5 stars
5 out of 5 stars review

My carpet hasn’t looked better

[This review was collected as part of a promotion.] Upon receiving this I have always heard how great shark vacuums are and this lived up to the hype. It was super easy to set up and get cleaning. It mapped out my apartment in a few minutes so I sent it out on a cleaning run. My carpet looks amazing and I can’t believe I waited this long to get one.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Nov 11, 2024
Reviewer name: handylady
5 out of 5 stars
5 out of 5 stars review

Excellent - give it a try

My older shark robotic vacuum started acting up and support was not able to assist. They graciously offered to replace it with this new model. So far it's been GREAT. Even through there is only 1 Brush it still picks up dog hair and sand extremely well. This model does not require as much daily maintenance compared to the older model which had to be hand cleaned out at least once a day as everything would get stuck in the roller area. Definitely recommend this product and this model. We have 3 large dogs and live in a sandy area and it picks up all of that with ease

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jul 6, 2023
Reviewer name: Maggie
5 out of 5 stars
5 out of 5 stars review

Great!

Love, love, love this!! The shark saves me so much time and provides me with the time to do other things. Purchased a different brand at one time but returned it. Decided to give Shark a try and I am not disappointed! I have no complaints at this point in time! I love it!! Would definitely recommend.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
May 17, 2023
Reviewer name: CourtneyNotLove
5 out of 5 stars
5 out of 5 stars review

10/10!

[This review was collected as part of a promotion.] Ahhh this is so great! Setup was extremely easy, doesn't take up a lot of space. We named ours Lurch. Lurch is so quiet and does a great job of cleaning. Vacuums scare my puppy but Lurch doesn't bother her too much (unless it bumps into her), but if it does, I can always run it at night and not worry about it bothering her.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jan 18, 2026
Reviewer name: Ginny b
5 out of 5 stars
5 out of 5 stars review

A new product works well Was a replacement Thank you

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Dec 27, 2025
Reviewer name: Mcgee Shark
1 out of 5 stars
1 out of 5 stars review

Bad design

Brushroll door fell off and couldn’t put it back, the brushroll continues to fall off

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi Mcgee, Thank you for sharing your experience. Having the brushroll door fall off and not stay in place can be frustrating, especially when it affects the performance of your vacuum. We’d like to help resolve this for you. Please contact us at https://support.sharkninja.com/en-CA/contact-us so our team can review the issue and assist you further. Kind Regards, Shark Clean US.

Dec 2, 2025
Reviewer name: Cheap garbage
1 out of 5 stars
1 out of 5 stars review

Don’t waste your money

Piece of crap don’t work worth a crap. And that’s being nice

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi there, Thank you for taking the time to leave a review. We’re sorry to hear that your unit hasn’t been working as it should. Please give us a call at 1-888-228-5531 so we can assist you further. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Shark Home US

Oct 13, 2025
Reviewer name: jess52
5 out of 5 stars
5 out of 5 stars review

Love the new robot. cleans well and the self-empty is so great

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jan 28, 2026
Reviewer name: James Clean
2 out of 5 stars
2 out of 5 stars review

My experience

Doesn’t empty out the dirt properly Difficult opening bin for debris

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi James, Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that your Shark Matrix isn’t emptying debris properly and that you’re finding the dust bin difficult to open. We understand how frustrating this can be, especially when the product isn’t performing as expected, and we sincerely apologize for the inconvenience this may have caused. Please know that your feedback is important to us, and we will be sharing it with our internal teams for review. In the meantime, we recommend visiting the self-help troubleshooting guide linked below, which may help resolve the issue you’re experiencing: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false. If the issue persists after trying the suggested steps, please follow the instructions at the end of the guide to connect with our support team. We’ll be more than happy to assist you further and work toward a resolution. Kind regards, Shark Clean NA.