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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
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3.9 out of 5 stars
stars
330 ratings318 reviews
  1. 5 stars59% (194)
  2. 4 stars11% (35)
  3. 3 stars7% (23)
  4. 2 stars8% (25)
  5. 1 star16% (53)
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Showing 271-280 of 318 reviews
Oct 20, 2024
Tracy
2 out of 5 stars review

Not good for pets hair

If you have pets it doesn't clean up hair along the edges, and it clogs up all the time. Would love it if it would do these things. Also not very good on carpet. I have to use another vacuum when it is done. So it saves no time.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean

Oct 18, 2023
Tim10
1 out of 5 stars review

Regretful purchase

The vacuum is okay but the app is absolutely junk. The app continuously crashes and does not allow you to properly edit the map making the app completely useless. Also you are limited to two no-go areas on the map. Regretting this purchase.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Robotics

Hi there, Thank you for taking the time to leave your feedback. I'm sorry to hear about the issues you've experienced with the app. We would like to help you with this. Please see the following link which takes you to our troubleshooting: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us Kind regards, SharkClean US

Jul 28, 2025
Jo Jo
3 out of 5 stars review

not so hot

I have not been able to use the robot, The battery will not charge. The light is green. When I call the 888 number I get nowhere . The photo will not go thru I called 2 times.. So I am stuck. Fix it, so I can use it.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're sorry to hear about the trouble you’re having with your robot vacuum. We completely understand how frustrating it must be to have a new product that won’t charge, especially after trying to get help by phone without success. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Jan 24, 2025
ashleys1236_3217
5 out of 5 stars review

Awesome

[This review was collected as part of a promotion.] I love this thing. It’s my first one. Setup was very easy. Wasn’t that noisy at all. I tested it on my son’s room and it cleaned it in no time. I would definitely recommend this to anyone.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jul 12, 2025
Notnecessarilyafan
2 out of 5 stars review

TBD

So far, it's doing its job- that being said, this is the second replacement robot I've recieved. I got the original for Christmas. I got the first replacement the end of February, and now this one. Ask me how it's doing at the end of August.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean

Sep 1, 2023
MOF1
1 out of 5 stars review

NON REPLACEABLE FILTER - WORTHLESS!!!

I would give this 4.5 stars for performance and the app....but the filter in the bin is NON REPLACEABLE...this is the stupidest design ever. How can you create a product with a non-serviceable consumable part????

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jul 31, 2024
Baby Shark
5 out of 5 stars review

Excellent doesn't describe it well enough.

This replaced our previous IQ. This is incredible to say the least! Extremely happy with this unit. 2 dogs and a cat in our home and his is the best investment I have made in our house since building it!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jun 5, 2024
Apq5
1 out of 5 stars review

It doesn’t suck; it sucks!

Doesn’t connect with 5G and is not on the description, It only vacuum if it passes on top of the dirt - it doesn’t have brushes that pull  The dirt in the suction—- I move from i robot - I am going back-  No more shark for me

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from Shark Clean

Hello Ana, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Matrix. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET. Kind regards,

Jan 26, 2025
Vanderson
4 out of 5 stars review

I love it, but...

I purchased this vacuum robot in NJ 1 month ago and I am loveling it. Just a problem, I live in Brazil and the app doesn't work outside the USA and Canada, I'm very upset about it.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Dec 28, 2024
James
3 out of 5 stars review

I miss the programming features my old ones had.

I am aggravated, I thought I could program it for what day and what time I wanted it to run like my old ones can with a remote. This one does not have that feature so each day I need to remember when and a courteous time because I live in a condo.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're saddened to hear that you’re unhappy with your Robot's features. We greatly appreciate your feedback and we'll be sure to pass it along to the relevant teams for future consideration. In the meantime, please feel free to reach out to our team by phone at 1-888-228-5531 if you need any assistance with your product. Kind regards, Shark Clean