Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity

Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for

Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity

Back to item details

3.9 out of 5 stars

stars294 ratings291 reviews

Write a review

Sort by |

Showing 251-260 of 291 reviews

Feb 22, 2025

Joj5501

1 out of 5 stars review

Horrible

I bought this a month ago and used it about 5 times. It keeps stopping saying the brush roll is stuck and when I open it there’s nothing there and the dirt cup is empty. It misses spots on the floor. My old shark was 100% better

Review from sharkninja.com

Helpful?

reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so disappointed to hear that your vacuum isn't working as it should. Kindly give our team a call at 1-888-228-5531, so we can look into this for you. We’d love to help ensure that you’re getting the most from your product. Kind regards, Shark Clean

Oct 18, 2023

Tim10

1 out of 5 stars review

Regretful purchase

The vacuum is okay but the app is absolutely junk. The app continuously crashes and does not allow you to properly edit the map making the app completely useless. Also you are limited to two no-go areas on the map. Regretting this purchase.

Review from sharkninja.com

Helpful?

reply from Shark Robotics

Hi there, Thank you for taking the time to leave your feedback. I'm sorry to hear about the issues you've experienced with the app. We would like to help you with this. Please see the following link which takes you to our troubleshooting: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us Kind regards, SharkClean US

Jan 26, 2025

Vanderson

4 out of 5 stars review

I love it, but...

I purchased this vacuum robot in NJ 1 month ago and I am loveling it. Just a problem, I live in Brazil and the app doesn't work outside the USA and Canada, I'm very upset about it.

Review from sharkninja.com

Helpful?

Dec 2, 2024

RAB1

3 out of 5 stars review

App needs work.

So far the robot does a good job, but the app neeeds work. Cannot create schedules for specific rooms on specific days. It’s the whole house or not. Would love to have the kitchen everyday and others maybe once a week.

Review from sharkninja.com

Helpful?

reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Your input regarding the app is really valuable to us. We will absolutely share your feedback with the relevant teams for future consideration. Kind regards, Shark Clean

Nov 6, 2024

Ray Ray

2 out of 5 stars review

Poor features

I traded my other one. Because of issues my son paid for a better vacuum not satisfied with what you sent me it is noisy and don’t pick up as well and

Review from sharkninja.com

Helpful?

reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean

Sep 9, 2024

Jenib2

4 out of 5 stars review

Not great with cat hair

I bought this to keep up with the cat hair. We have two cats and it gets everywhere! The vacuum does well on the hard surfaces but does not pick up the hair on my rugs. It is a bit disappointing.

Review from sharkninja.com

Helpful?

Sep 29, 2023

Thimble

1 out of 5 stars review

Buy a Roomba

Never could even connect it to set it up. Spent over an hour trying over and over to connect but it never did

Review from sharkninja.com

Helpful?

reply from Shark Robotics

Hi Thimble, Thank you for leaving your review. I'm sorry to hear that you are having issues connecting the robot. We would like to help you with this. Please see the following link which takes you to our online troubleshooting guide: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us Kind regards, SharkClean US

Sep 26, 2024

alan

5 out of 5 stars review

Great features!

This Robot Vacuum operates fantastically. I am extremely pleased with it. I love how you can set it to clean only certain rooms.

Review from sharkninja.com

Helpful?

Dec 27, 2023

Rosamarie62

4 out of 5 stars review

Great vac

Love my vacuum but the hump on top stops it from going under things to clean that is the only negative other than that would have gave it a five.

Review from sharkninja.com

Helpful?

Feb 7, 2025

Kathy

3 out of 5 stars review

Take the knob off

I love the shark the older one because this one can't go under many of my things that the other one did so I had to send it back

Review from sharkninja.com

Helpful?

reply from SharkNinja

Hello Kathy, Thank you for taking the time to leave a review. We're so sorry to hear that you weren't happy with your Robot vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.