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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
3.9 out of 5 stars
stars294 ratings291 reviews
  1. 5 stars59% (173)
  2. 4 stars11% (32)
  3. 3 stars7% (21)
  4. 2 stars7% (20)
  5. 1 star16% (48)
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Showing 231-240 of 291 reviews
Sep 17, 2025
Shark Shifter
5 out of 5 stars review

Great robot vacuum

Have had it three weeks and I love it!!! Does an amazing job!!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Sep 9, 2025
Donald
5 out of 5 stars review

Review

I bought this replacement model and we love it. It does an excellent job

Review from sharkninja.com
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Jul 7, 2025
Carol
5 out of 5 stars review

Excellent Service

My new Robot Matrix is awesome. I named her Esther and she does a wonderful job for me.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jul 31, 2025
naaa
2 out of 5 stars review

na

this unit is very noisy and does not hold a battery charge past 20 minutes

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your Shark Robot is having trouble holding a charge. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Feb 7, 2025
IndyLady66
3 out of 5 stars review

Works good, but disappointed overall

Frustrating that the vacuum stops frequently with error message "brushroller is stuck". No obvious debris in the brushroller. Also, vacuum is very noisy when in operation.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your vacuum is displaying a brush roll error and the troubles you're facing with the noise. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.

Sep 9, 2024
Jenib2
4 out of 5 stars review

Not great with cat hair

I bought this to keep up with the cat hair. We have two cats and it gets everywhere! The vacuum does well on the hard surfaces but does not pick up the hair on my rugs. It is a bit disappointing.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Dec 2, 2024
RAB1
3 out of 5 stars review

App needs work.

So far the robot does a good job, but the app neeeds work. Cannot create schedules for specific rooms on specific days. It’s the whole house or not. Would love to have the kitchen everyday and others maybe once a week.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Your input regarding the app is really valuable to us. We will absolutely share your feedback with the relevant teams for future consideration. Kind regards, Shark Clean

Feb 19, 2025
living room
5 out of 5 stars review

Really picks up and saves me time

I bought this about one month ago. I initially did not want a self emptying robot, but I am so happy and pleased that I did. It can vacuum my living, dining, laundry and 1/2 bath rooms without my having to worry if it is getting clogged

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Jan 30, 2025
Bonfire62
5 out of 5 stars review

Can’t live without it

my old shark quit working so I was sent a new one and I couldn’t be happier. Having a dog that sheds makes this machine in dispensable. I can’t tell you how much I love it.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
May 7, 2024
Debbie
1 out of 5 stars review

Loud

This was a replacement from Shark for my older model. It is extremely louder than my previous model. Don't plan on being in the same room it's vacuuming because it's annoying. It does a decent job of cleaning however nothing outstanding..

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with the noise level of your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Shark Clean