[This review was collected as part of a promotion.] I’ve had this for several weeks now and am so pleased. I’ve had an older robot vacuum for many years using it less and less as time went on. It was loud and inconsistent so I’d gone back to my traditional vacuum. In comes the Shark Matrix… Set up was a breeze. The unit took about 30 minutes and mapped our home. After that, we set it off on its maiden voyage. She cleaned like a charm, returning once to the dock to “unload” all the dirt and dog hair. We now have it programmed to run at night, and although I hear it click on, it isn’t loud enough to keep me up. It does a great job getting into the corners and the technology keeps it running smoothly and not with the jerky back-and-forth movements. This truly is a smart robot machine. We’ve not yet had to empty it, but have removed the bin and it is very easy to do. I strongly recommend this upgrade if you’re considering it. The convenience and thorough clean is well worth it.

I have had several shark robot vacuums and I have got to say the latest technology used in the Matrix robot are so much better than in the past. No issues with connections or mapping or blocking entire rooms! He finds his way back to the base each time and does a really good job keeping my multi-pet home free of loose hair!! It is an expensive vacuum for sure but worth every penny!

[This review was collected as part of a promotion.] I recently had the opportunity to try out the Shark Matrix vacuum and it’s changed up my cleaning routine now. First, the 45 day day capacity base is a life saver on saving me time since I don’t need to empty it after each use. It just goes right back to the dock and empties out. Second, I love the sleek design that makes it stand out in the home. The way the robot returns back to the dock after each use still impresses me. Lastly, the set up and use of this vacuum is really easy to use and to understand m. Set up was easy and the manual was very accessible since it’s a QR code. Overall, this vacuum has been a game changer and I can’t imagine myself without one now!

[This review was collected as part of a promotion.] So far I’m obsessed! My floor was already vacuumed when I got my shark matrix set up but wanted to see it in action still. Well apparently my floor wasn’t so clean! It wasn’t just crumbs that it picked up, but the tiny dirt particles and the amount of dust was shocking to me! I’m a stay at home mom with a toddler so we always have a mess to clean up. Our new vacuum has already given me a little bit of my time back!

[This review was collected as part of a promotion.] The Shark Matrix™ Self Emptying Robot Vacuum is a game changer in the world of robotic vacuum cleaners. With its advanced features and precision mapping technology, this vacuum provides a superior cleaning experience. One of the standout features of the Shark Matrix™ is its self-emptying base with a massive 45-day capacity. This means that you don't have to worry about emptying the vacuum for weeks, making cleaning even more convenient. The bagless design also makes maintenance a breeze, eliminating the need to constantly replace bags. The precision mapping technology ensures that the Shark Matrix™ cleans every inch of your home with great accuracy, allowing it to navigate around obstacles and furniture with ease. It also has a powerful suction capability that easily removes dust, dirt, and pet hair from your floors and carpets.

[This review was collected as part of a promotion.] I have two dogs and two cats at my house and really needed this vacuum. I need to vacuum everyday and this does a great job. The set-up was quick and easy to do in no time. I have two large area rugs and the robot has had no problems maneuvering on and off of it. It works great for pet hair and would highly recommend!!!! Overall, I am very happy with this Shark!

[This review was collected as part of a promotion.] This thing is pretty cool! I'll tell you, it maps out your house and you can send it to whatever room you want it to clean. It cleans great and then goes back to empty out. It even cleaned my area rug in the room. It is kind of loud when emptying but other than that it is fantastic

Bought a UR2360S robot vacuum - self emptying/mapping/matrix type. 6 days ago. Unfortunately it may be going back if the problems are not resolved. It did an acceptably accurate job of mapping the house as the first setup step. However, do not follow it around or allow your curious pet near it, as this will, understandably confuse it. I would suggest just doing it twice, using the first run as a learning curve - for yourself, not the robot. In terms of physical cleaning performance, it works surprisingly well and does thorough job. Its ability to avoid unexpected objects it pretty good unless they are very light and easy to move, in which case it may move them around a little randomly, but that's no big deal. It's routing logic appears to be a bit illogical and inefficient at times, when it leaves small patches and then comes trekking back later from the other side of the room to finish them off, as if it just remembered, but at least it doesn't leave them uncleaned - and since I"m not having to do it, I don't really care. The return to dock for empty or recharge and resume where it left off, seems to work but so far it only manged half the house before deciding it had had enough. However, having spent hours fighting with the software mapping app. I think I may know what the problem is. More on that later. So it will be tested again tomorrow. So now to the bad stuff. The smart phone app software it one of, if not the, most abysmal piece of - sorry, but - garbage I have ever had the incredibly frustrating misfortune to deal with. And trust me, I have personally used and even written a LOT of application software during my 50 year career. The general concept is great, but the execution is terrible. Whoever wrote (OK, "coded") this, certainly did not do it, or test it, on a couple of square inches of smart phone screen! They would have needed fingers as thin a toothpicks for a star! Also they did not write a detailed design spec and flowchart first. It looks like a very amateur job, just winging it as they when along and should never have been approved for distribution. There are also no detail instructions on how to use it and how it is supposed to function. Not even the various online videos give any help. In fact it looks like none of those supposed "expert bloggers/influencers/testers" have actually attempted to use it themselves. They just basically parrot what the extremely limited product publication materials say, while patting them selves on the back doing so. Worthless! The room mapping feature is the worst culprit. You have to poke and guess and some features that show up are obviously intended to do something, but what that is is unfathomable and unexplained - the red lines that randomly appear, for example. Once you finally discover, by trial and error, how to basically map rooms, it is way too sensitive and incredibly frustrating on the tiny smartphone screens. Zooming in and out by pinching is awful. Once you zoom in and have no white pace left around the map, you screw up the mapping you have already done. So you have to hit Done and wait for it to upload and save before going back in from scratch with the full map on the screen. A lock/unlock feature for individual room definitions would greatly help. It desperately needs zoom and scroll buttons. Sometimes room definitions and no go or deep clean zones randomly disappear and don't save. Trying to define areas has lower limits and depends on the current zoom scale. So to make them smaller you have to zoom in first - way too far in some cases. Room definitions are done using rectangles that encompass or limit the actual layout on the map, which is fine, but don't overlap them or things can get confused when it is cleaning. It is possible to odd shaped room definitions, especially to overcome the way your house is laid out. This is done by defining several smaller rooms and merging them. That's OK, but just name the first one and let the other default to "Roomx, Roomy, etc. until you have fully defined your map. Then go back and merge them afterwards, selecting the named room first so that it uses that name for the merged room. The problem is that trying to edit a merged room results in strange scaling effects that you cannot control. Even though it does indicate - sometimes - the separate rectangles, there is no un-merge feature to allow you to adjust them with any kind of reasonable control. Otherwise, you have to delete the merged room and start over. Defining no go and deep cleaning zone is not perfect either, but significantly less wearing on the nerves. At least, once in the zones menu, you can't screw up your room definitions. Once you have successfully defined you room mapping - if you have enough patience and manage to get that far - DO NOT under any circumstance open the Map menu again unless you really need to change something - ever! - or you are going to screw something up. Next is the Rooms menu. This seems fairly straight forward, and allows you to select which rooms to be cleaned, either by default of for a custom cleaning. The problem is that every time you open the menu, it looses your selections - including "All". You should be able to save a default selection for routine cleaning and have custom selections only be active for one cleaning session. And when you switch between the map and list versions, it just reverts again! So you need to be very careful to use the list version when exiting the rooms menu and make sure you have "All" of whatever your routine selection is being selected, and checked. Otherwise your next scheduled cleaning with no go as you expect or maybe not at all! Which brings up to point I referred to at the beginning of this review. Do not open the app other than to command a cleaning, while it is doing it's thing - even if idle while emptying or recharging - because the rooms menu selection fiasco and schedule menu appear to take immediate effect and it will not resume to clean the remainder of the rooms. I THINK this is the reason it failed to complete the first - and only do far - attempted cleaning of our whole house. Tomorrow may shine some light on that. The schedule menu it not without it's own little seemingly illogical foibles either, depending on the order you edit your room selections. However it is relatively easy to power you way though them and to be honest, i did not waste the time to attempt to discover the logic. One last thing - well three actually. While the device does a good job of cleaning - much better than I expected for sure, plus it can do it as many times as you like instead of the typical once a week - it also takes a long time to complete the job. Our house one level and 2300 sq ft. It took from 7:00 am to gone 3:00 pm to not actually complete the whole house - only about half of it. It will run for an hour between rather lengthy rechargings, before returning to resume where it left off. Which adds to the total duration of the job. The same applies to when it needs to empty, but that only adds the time traveling to and from the dock and actual emptying. Of course that will vary depending on your specific floor surfaces. I am also using the default middle cleaning setting and no matrix cleaning or deep clean zones, which would prolong it even further. So don't expect it to start in the morning and be done by 10:00 am. On the other hand, you are not having to do it, so I think that's an very acceptable tradeoff. Secondly, the robot seems to do a great job of not getting trapped or stuck and extricates very effectively from any situations which it encounter. Lastly, if you give up on the room definition mapping app, you can always do what some reviewers report doing - just ignore all that and let it clean the whole house by default as it pleases. Well, I hope that has been helpful and I tried to be honest and not biased. I also hope the the manufacturer reads this, take note and corrects the issues. I will try to be optimistic and await a software update, but frankly I'm not holding my breath. Their customer support is enthusiastic, but limited in its scope of expertise and there is no way to get answers or report the issues with the app. - or get someone to actually explain how it (supposedly) works and how to use it. I'm not sure anyone there knows other than the amateur who authored it.

I bought this a year and a half ago and I wish I had returned it when I could. It’s awful. There is always an issue with emptying into the base & it won’t clean until you fix it so doesn’t clean often. It bangs into everything and no matter how many magnetic strips or “DO NOT GO” areas on the map in the app, it still just goes wherever it wants. Save your money

[This review was collected as part of a promotion.] This is our first robot vacuum, and the results so far are mixed! Pros: - cleans nicely under beds - really fun to watch - app is fairly easy to use and it's nice to be able to tell Sharkira to go clean a specific room - self-emptying dock is really neat and can hold a bunch of junk Cons: - can't map multiple floors of the house; and if there's a step down on one of the floors, won't be able to map across that step - battery life isn't the best - fairly slow at what it does; takes hours to clean a floor - hair got tangled in the brush and the spinning attachment Probably not the best fit for me or for this specific home, but it is a nice addition to our cleaning regimen and will get used the most as a way to clean under all 4 beds in the house.