Hello Daniel,<br /><br />Thank you for your purchase of the Samsung HW-C47M Soundbar, I am sorry that you have experienced this issue with your soundbar.<br /><br />Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer&#39;s warranty.<br /><br />So that we can better assist you, please reach out to Samsung Support at<br /><br />1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week. <br />2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.<br /><br />We hope to hear from you so we can work together to find a solution.<br /><br />~Samsung Solutions

Hello Tayana,<br /><br />Thank you for purchasing the new HW-C47M Soundbar. <br /><br />We appreciate your feedback regarding the issues you are experiencing with your unit. Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.<br /><br />~Samsung Solutions

Hello marty,<br /><br />Thank you for taking a moment to review the Samsung HW-C47M Soundbar.<br /><br />You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND, GAME, or STANDARD. <br /><br />By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound between -6~&#43;6 by using the Up/Down buttons. <br /><br />Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to &#43;6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down. <br /><br />When you press the CH LEVEL button, you can adjust the volume of the VIRTUAL CENTER LEVEL. This will allow you to adjust the overall dialogue between -6 to &#43;6 using the UP/DOWN button on the provided Soundbar remote. When you press the CH LEVEL button when the Wireless Rear Speaker Kit connected to the Soundbar, you can adjust the rear speakers between -6 to &#43;6 using the UP/DOWN buttons. <br /><br />Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to &#43;6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”. <br /><br />Occasionally, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers.<br /><br />If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. <br /><br />~ Samsung Solutions

Hello Sq,<br /><br />Thank you for purchasing the new HW-C47M Soundbar. I am sorry to see that your expectations were not met. <br /><br />You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND, GAME or STANDARD. <br /><br />By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~&#43;6 by using the Up/Down buttons. <br /><br />Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to &#43;6 using the Up/Down buttons. Make sure the Sound mode is set to “STANDARD”. <br /><br />Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to &#43;6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down. <br /><br />When you press the CH LEVEL button on the remote, you can adjust the volume of the VIRTUAL CENTER CHANNEL or REAR LEVEL using the UP/DOWN buttons between -6 to &#43;6. <br /><br />Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. <br /><br />For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage. <br /><br />~Samsung Solutions