Hello Sandra, <br /><br />Thank you for sharing your review of the HW-C47M Soundbar. <br /><br />I am sorry to see that you are experiencing this issue with your Soundbar delivery. Please contact Walmart Customer Service directly to assist with resolving your issue. We hope this is resolved in a timely manner.<br /><br />If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.<br /><br />~ Samsung Solutions

Hello MJ,<br /><br />Thank you for sharing your review regarding the HW-C47M Soundbar. Your review is very important to us, and it will be shared with our internal teams.<br /><br />Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:<br />1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs &amp; Home Theater’ and select your model &amp; topic.<br />2) Manuals &amp; Software <br />3) Warranty Info<br />4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates<br />5) Contact Us<br /><br />~ Samsung Solutions

Hello ashley,<br /><br />Thank you for purchasing the new HW-C47M Soundbar. I am sorry to see that your out-of-box experience has not been ideal. <br /><br />So we can better assist you with step-by-step troubleshooting or warranty replacement, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.<br /><br />~Samsung Solutions

Hello steven,<br /><br />Thank you for sharing your experiences with the HW-C47M Soundbar. I am sorry to see that you are not completely happy with your purchase.<br /><br />Make sure when you are connecting the speaker wire to the rear speakers that you do not push the wire in too far. The clamp needs to be holding on to the exposed wire, if you place the speaker wire in to far you will experience noise such as static or other interruptions of the signal. <br /><br />Also keep in mind that you do not have your Wi-Fi/modem router near the wireless rear speakers. This can cause interference with the wireless signal as well.<br /><br />If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.<br /><br />~ Samsung Solutions

Hello Kylieanne,<br /><br />Thank you for sharing your experiences with the HW-C47M Soundbar. <br /><br />So we can better assist you, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.<br /><br />~Samsung Solutions