Hello Tonya,<br /><br />Thank you for purchasing the new HW-C47M Soundbar. I am sorry to see that you are experiencing this issue with your rear speakers. <br /><br />So we can better understand your issue, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.<br /><br />~Samsung Solutions

Hello steven,<br /><br />Thank you for sharing your experiences with the HW-C47M Soundbar. I am sorry to see that you are not completely happy with your purchase.<br /><br />Make sure when you are connecting the speaker wire to the rear speakers that you do not push the wire in too far. The clamp needs to be holding on to the exposed wire, if you place the speaker wire in to far you will experience noise such as static or other interruptions of the signal. <br /><br />Also keep in mind that you do not have your Wi-Fi/modem router near the wireless rear speakers. This can cause interference with the wireless signal as well.<br /><br />If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.<br /><br />~ Samsung Solutions

Hello Sq,<br /><br />Thank you for purchasing the new HW-C47M Soundbar. I am sorry to see that your expectations were not met. <br /><br />You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND, GAME or STANDARD. <br /><br />By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~&#43;6 by using the Up/Down buttons. <br /><br />Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to &#43;6 using the Up/Down buttons. Make sure the Sound mode is set to “STANDARD”. <br /><br />Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to &#43;6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down. <br /><br />When you press the CH LEVEL button on the remote, you can adjust the volume of the VIRTUAL CENTER CHANNEL or REAR LEVEL using the UP/DOWN buttons between -6 to &#43;6. <br /><br />Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. <br /><br />For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage. <br /><br />~Samsung Solutions