Hello Tonya,<br /><br />Thank you for purchasing the new HW-C47M Soundbar. I am sorry to see that you are experiencing this issue with your rear speakers. <br /><br />So we can better understand your issue, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.<br /><br />~Samsung Solutions

Hi bboop,<br /><br />Thank you for taking a moment to review the Samsung HW-C47M Soundbar.<br /><br />By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume. <br /><br />However, there are a few settings you can change to adjust the surround effect to your preference:<br /><br />1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.<br />2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote. <br />3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. <br />4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to &#43;6 range.<br /><br />By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound between -6~&#43;6 by using the Up/Down buttons. <br /><br />Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to &#43;6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down. <br /><br />When you press the CH LEVEL button, you can adjust the volume of the VIRTUAL CENTER LEVEL. This will allow you to adjust the overall dialogue between -6 to &#43;6 using the UP/DOWN button on the provided Soundbar remote. When you press the CH LEVEL button when the Wireless Rear Speaker Kit connected to the Soundbar, you can adjust the rear speakers between -6 to &#43;6 using the UP/DOWN buttons. <br /><br />Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to &#43;6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”. <br /><br />I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. <br /><br />~ Samsung Solutions

Hello Tayana,<br /><br />Thank you for purchasing the new HW-C47M Soundbar. <br /><br />We appreciate your feedback regarding the issues you are experiencing with your unit. Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.<br /><br />~Samsung Solutions