Hello Sandra, Thank you for sharing your review of the HW-C47M Soundbar. I am sorry to see that you are experiencing this issue with your Soundbar delivery. Please contact Walmart Customer Service directly to assist with resolving your issue. We hope this is resolved in a timely manner. If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Solutions

Hello Kylieanne, Thank you for sharing your experiences with the HW-C47M Soundbar. So we can better assist you, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage. ~Samsung Solutions

Hello Shanmukha, Thank you for your review of the Samsung HW-C47M Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team. Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. ~ Samsung Solutions

Hello mercedes, Thank you for purchasing the Samsung HW-C47M Soundbar System which comes with a subwoofer and rear speaker kit. We appreciate you sharing your thoughts about the wireless description of the rear speakers. Occasionally, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage. ~Samsung Solutions

Hi bboop, Thank you for taking a moment to review the Samsung HW-C47M Soundbar. By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume. However, there are a few settings you can change to adjust the surround effect to your preference: 1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote. 2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote. 3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. 4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range. By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound between -6~+6 by using the Up/Down buttons. Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down. When you press the CH LEVEL button, you can adjust the volume of the VIRTUAL CENTER LEVEL. This will allow you to adjust the overall dialogue between -6 to +6 using the UP/DOWN button on the provided Soundbar remote. When you press the CH LEVEL button when the Wireless Rear Speaker Kit connected to the Soundbar, you can adjust the rear speakers between -6 to +6 using the UP/DOWN buttons. Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”. I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Solutions