Hello ashley, Thank you for purchasing the new HW-C47M Soundbar. I am sorry to see that your out-of-box experience has not been ideal. So we can better assist you with step-by-step troubleshooting or warranty replacement, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions

Hello ryan, Thank you for sharing your review of the HW-C47M Samsung Soundbar. I am sorry to see that you have experienced these issues with your new purchase. Please be aware that Wi-Fi routers or modems can cause interference with your wireless rear speaker kit to your Soundbar. The maximum distance between the rear speakers and the Soundbar should be roughly 32 feet. If you are experiencing disconnect issues, please make sure that there isn't any furniture, walls or metal objects inbetween the Soundbar, subwoofer and wireless speaker kit. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 5) Contact Us ~ Samsung Solutions

Hello EDWARD, We appreciate you taking a moment to review the HW-C47M Soundbar. Occasionally, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done with the wireless module, eliminating any clutter of long wires running the length of your room. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Hello Kylieanne, Thank you for sharing your experiences with the HW-C47M Soundbar. So we can better assist you, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage. ~Samsung Solutions