[This review was collected as part of a promotion.] The pillow arrived and it's full of different sized pieces of foam, resulting in a lumpy and uncomfortable pillow. I expected the 90-day return policy to apply to pillows or I never would have ordered these. Customer Service towed the company line despite the product design being defective and refused to let me return the unused pillows. No one should buy these pillows from Tempur-pedic, and the company should make it far clearer on their website when a customer is ordering products that are non-returnable at the point of checkout (not just buried in the FAQ's).

[This review was collected as part of a promotion.] I have found this to be the best pillow I have ever used. It is perfect for any position as it just seems to adjust to however I use it. I love that it can scrunch up enough to make it comfortable for reading while supporting my neck and head while also being comfortable for sleeping. All in all, it's a great pillow which I highly recommend.

[This review was collected as part of a promotion.] It wasn't what I expected, I been a loyal costumer of Tempur for years, from mattress to seat cushions and this pillows where not what the brand stands for. The cooling system was ok but for me the removable stuff form the inside the pillow was a mess after taking some of it out the pillow didn't perform the way I wanted, if I knew before it was this material I wouldn't order it in the first place...

[This review was collected as part of a promotion.] I have using a certain pillow for probably 10 years or more but the company discontinued the product several years ago. I have been hesitant to buy another pillow because I did not think any pillow would compare to my old one. This pillow with the adjustable stuffing far surpasses my old pillow. I am exponentially pleased with this pillow and sleeping great!!!

[This review was collected as part of a promotion.] We have been trying to find the right amount of stuffing to take out/keep in for the best neck support. Still haven't figured it out yet. Even with all the "tricks" for getting rid of the smell (rolling the pillow and airing outside) the smell of the foam has lingered for weeks. We have mostly used these for sitting up in bed until we can figure out the right thickness for neck support.

[This review was collected as part of a promotion.] I was hoping for a comfortable, cooling pillow and unfortunately this doesn't meet the need. Do not waste your money because it's not really cooling especially after you put a pillow case on it. It has a small bit of cooling without a case for about 2 min then it's warm. The pillow case takes away the 2 min of cooling. Super disappointed and won't be purchasing from them again

[This review was collected as part of a promotion.] Didn't think I would enjoy this pillow considering my past experiences with any memory foam pillow but I have grown to love this pillow. I did remove about half of the stuffing inside to make it less thick and this helped immensely. Love that they give you that option. Using as my daily pillow now!

[This review was collected as part of a promotion.] Ive purchased many tempurpedic pillows in the past. This time decided that I liked the idea of picking my own firmness but I'm just not impressed with this one. I didn't remove any of the foam and after a month is just doesn't seem as full as it was when I first purchased it. I don't think it will last as long as my former pillows.

[This review was collected as part of a promotion.] I love that I could remove some of the foam pieces to make it custom to me. And adding the cooling cover was a no brainer! It is a heavy pillow and slides around in the pillow case but I'll get one that closes at the end and will be no problem. Overall we are very pleased.

[This review was collected as part of a promotion.] I have been looking for a good pillow for ages! Due to the reviews, I decided to buy this one, and as it said, I gave it a month to get used to it, but the more I think about it, I can't understand how I thought that chopped up foam would be good for my neck! I have tried taking some of the foam out, to "adjust it", however, this product is unbelievably uncomfortable; as I said, you're better off filling a bag with cotton balls and sleeping on it. I am deeply dissatisfied, and still on the look for the perfect pillow to get a good night sleep. If this was returnable, I would have returned it a long time ago. Hope this helps others!