Have been using a Tempur pillow for years & decided to get a new one. They have changed their foam formulation and the new formula is much firmer, and is not comfortable for me at all. It is a shame because I love my old one, but cannot use the newer one. They also don't accept returns on pillows, so now I am stuck with 2 of them.

[This review was collected as part of a promotion.] I was surprised to see it first, I expected normal pillow dimensions but it is lot smaller than regular pillows. It is very firm as well. I can only use this pillow for side sleeping and in that too its not that comfortable.

[This review was collected as part of a promotion.] Since having the smaller, firmer, side sleeper my neck tension and soreness has only increased. This is my unique experience, and I do have joint issues, but I feel I wasted my money on a very experience pillow.

[This review was collected as part of a promotion.] Be sure to CHOOSE a pillow size when ordering your pillow. The website automatically chooses the SMALL size, which is VERY small for any adult. There is a helpful size chart, so use it, and choose the correct size. You have to scroll down to see the chart (there should be a link to it next to the size choice box). Small refers to the height of the pillow, not the length. They will not allow returns of even unopened boxes, so get it right. We have used Tempur-pedic for years, before they had choice of types. This Temper-NECK pillow seems harder than others we've had (I too wish it was slightly softer) but it does the job- it gives me correct alignment and therefore no neck or upper back pain. Regarding customer service: I had an issue which was resolved after I contacted them the second time. They were very apologetic and they generously made good on the issue.

[This review was collected as part of a promotion.] I followed the instructions for how to measure the length of my shoulder from my neck, and according to that I should order a large pillow. It's most definitely not the correct size. When my neck touches pillow, my head does not make contact so all the pressure is on my neck. Maybe a different size would work but they don't exchange so I'm stuck with an expensive pillow I'm unable to use.

[This review was collected as part of a promotion.] I wanted to love these pillows, but I wake up multiple times through the night, tossing and turning because the pillow doesn't appropriately support my neck. I've had to go back to using my old pillows which is a bummer. As a side sleeper, I was so excited to use this pillow but unfortunately it came up short.

[This review was collected as part of a promotion.] I had high hopes for this but within the first 5 days of using this pillow I had two of the worst nights of sleep I can recall. It felt fine, supportive, etc, I just *didnt sleep*. Which is not usually my issue. The problem I was hoping to solve was waking up with neck/shoulder pain from hyper mobility. So after the second traumatically bad night of sleep I gave up and went back to my old pillow.

We have had our new Tempur-pedic neck pillows for almost a month now and what a relief! The morning neck-headaches have gone the way of our old neck-pillows. Guess those pillows were more worn-out then I realized! It's a pleasure to rest our heads on our fresh, new, supportive Tempur-pedic Neck pillows!

[This review was collected as part of a promotion.] I got my first TEMPUR-Pedic pillow decades ago when there was only one style to choose from and it lasted me 30 years! Recently I had one of those neck-spasm things where you can't turn your head past a certain point. Despite icing, heat, hot showers, etc., it wasn't going away. So I did what I should have done at the start -- purchase a new TEMPUR-Pedic pillow! It's a whole new experience. The rise is higher than my first one and the pillow is very firm, but gives where the weight of your head is. I am a back and mostly side sleeper and am not waking up anymore with a stiff neck or any pain and am sleeping soundly again. A game changer!

[This review was collected as part of a promotion.] I had been trying to find something for better neck support. I didn't realize this product could not be returned when I bought it. I slept on it once with a sheet covering it and found it to be really uncomfortable. I put it back in the box where it is just sitting in my house. I get that others may really like this pillow. I wasn't bothered that it wasn't the right pillow for me. What bothers me is that I can't return it. For that reason alone I'll never buy Tempur-pedic products again.