[This review was collected as part of a promotion.] I ordered a small, which was too flat. Then I ordered a medium, which was too high. I really like the firmness but need something in between, like a half shoe size! If there is any way that I can get a pillow that is between a small and medium, please let me know. This is the best pillow I have found for me in the last 20 years. Thanks

I was concerned that the pillow would be too hard. The online chat person said that it will loosen up over time. I stacked books on top of it in different positions. I've let it breathe for about 2 months now. It really does feel like sleeping on a wood block. Also, the measurements didn't work for me. The pillow's ridge for the neck is way too high for me although I followed the measurement advice AND got the smaller size. Unfortunately it is not returnable. I bought this same kind of pillow from Tempur-pedic a long time ago and it was the only pillow I used for about 8 years. I loved it. I regret I haven't been able to find a replacement.

[This review was collected as part of a promotion.] I was very excited to get this pillow, I have been using it for one month and my neck hurts every morning. I know it is the pillow because I do stretch every day and by nighttime my neck doesn't hurt as much as when I recently wake up. I called the customer service line to see if they could help me find a different option and "Exchange" or get a voucher for another pillow, but they said no. I'm very disappointed, I ordered this pillow because my partner has one from years ago that is very comfortable. I'm afraid they changed it and now this is "Bait and switch".

[This review was collected as part of a promotion.] I ordered two pillows after reading rave reviews. Unfortunately these pillows are so uncomfortably hard that they cannot be used and since Tempurpedic has a no return policy we stuck. I have other contour pillows so these aren't the first. On the positive side they appear well made.

[This review was collected as part of a promotion.] I should have known better than to buy something when they told me ahead of time that I can't return it. In honesty, it felt like sleeping on a brick. I don't mean to be unkind but this is extremely uncomfortable, so I'm back to my original pillow. I would take it to Good Will, but I don't think they will take it either. Save your money.

I need good neck support while I sleep and have been searching for a pillow that would give that to me. These seemed like the perfect fit. I bought 2 for the price of 1 on a sale weekend and got a medium and large size because I was between sizes. I slept on the large first, and it was too big/kept my head and neck at a weird angle. So their recommendation to go to the smaller size if between sizes is accurate. Next, I slept on the medium size for a few nights. Each morning I woke up with all my neck muscles tight and stiff. I've read that this can happen with super firm pillows because your neck muscles fight against the hard surface and never fully relax. This was true for me. I also had my wife try these pillows and she reported the same stiff neck. Unfortunately, this means that these pillows will be going in the guest room as an option for when we have people stay over. Maybe someone else will find it to be their dream pillow. Overall the construction quality of the pillows was very high and I imagine they would have lasted a long time had they worked for me.

I bought this thinking I was replacing our old neck pillow. It is smaller than the one we are replacing and does not feel the same. I saw that immediately on opening and of course, Tempurpedic will not accept a return for a pillow (even if unused). Bad policy for a purchase you make sight unseen, not well advertised consider the pricing, I really don't recommend buying from them.

As with all Temper-Pedic products it performs exactly or better than advertised. All their products are high quality and you absolutely get more than your moneys worth. You cannot go wrong. I have had a temper-pedic bed for years and I regret waiting this long to finally purchase a pillow. Order it now. You will be thrilled. I have never slept better.

[This review was collected as part of a promotion.] Used the measurement chart on the website to order size M. Did not match at all. It is not even the size that is the problem, it is the actual shape of the pillow that does not fit the contour of my neck and shoulders. Gave it a month try, makes my neck hurt. Horrible product, no return policy. It is already in the trash. Don't bother.

[This review was collected as part of a promotion.] I had to abandon this after about 6 nights of trying it, being uncomfortable, then reading the tempurpedic website and watching videos to learn what I might be doing wrong. My main aim in trying the neck pillow was to see if it would reduce snoring by supporting my neck more, and keeping the airway open. But this was a failed experiment and furthermore has left me with a sore neck. It might be the right thing for some people, but the strong/hard neck support is quite the wrong thing for other people.