It took 3 weeks of airing and squishing the pillow before most of the moldy smell went away, it is still there faintly. Then I tried sleeping on it, and woke up after an hour or so with my ear hurting because it was too hard. Don't recommend it and would never buy again.

[This review was collected as part of a promotion.] After thoroughly measuring my neck to shoulder distance just as you suggest on your site, and having someone else doing it for me as well, how could this hump still be too large? The neck pillow which I have in medium causes my reflux to worsen and my neck to hurt. I really wanted it to work.

[This review was collected as part of a promotion.] Quality is great and way better than other brands. I ended up got 4 pillows for me and wife and we both have great sleep now. They fits up well. We had used other brands but all are not that comfortable like this. The only bad thing I want to mention is the price is way too high but it is worth it.

[This review was collected as part of a promotion.] I've had one of these for years and I didn't understand the sizing. I thought they were talking about the length of the pillow that's why I measured my shoulder to head. Instead it was the thickness. I bought the small thinking it would still have a thickness to it to support My next and I felt like it was made for a toddler. I haven't used it one night. I'm still using my Old one. What sucks and I knew I shouldn't have bought it was no returns on pillows. Huge waste of money and I don't know anyone who would enjoy this thin of a pillow.

[This review was collected as part of a promotion.] I've tried so many pillows to treat my back pain during sleep, your product was heaven sent to me! I was able to sleep soundly every night without aching my body once I get up and no neck clicking too!

I really need the neck support and try to go to sleep on my back so I can use the pillow. But I am a side sleeper and haven't been able to use the pillow on my side. Anyone have any suggestions? I thought if there was a smaller size that would support my neck with out cutting off my carotid artery then I could sleep on my side. I have pretty sever neck pain from previous whiplashes that have created arthritis.

I originally bought one of these pillows many years ago on the advice of my chiropractor. It eventually wore out and I was in a hurry so I just bought a conventional pillow at a local store. I went through several regular pillows and still I was having neck problems. I finally pulled the trigger on a new Tempurpedic contoured pillow and the very next morning my neck felt better than it had in years. I mostly sleep on my sides but sometimes flip to my back. Works well in all positions.

[This review was collected as part of a promotion.] I ordered a small, which was too flat. Then I ordered a medium, which was too high. I really like the firmness but need something in between, like a half shoe size! If there is any way that I can get a pillow that is between a small and medium, please let me know. This is the best pillow I have found for me in the last 20 years. Thanks

We bought the small pillow based on the shoulder width guidelines but it is TINY and way too small to use. They don't even make pillow cases for a pillow this small! It probably would have been very comfortable if it was bigger. They are non-returnable so make sure you go for the medium or large first time round and don't waste your money.

Love the neck pillow. In the past I bought the queen large neck pillow and loved it for many years. I had a shoulder injury and chiropractor recommended a different pillow. Now after a couple of years I decided to return to Tempurpedic. I bought the medium neck pillow and as much as I love it, I wish I'd bought the queen size because it's a little longer in length. All that being said I'm happy to be back to sleeping on the neck pillow!