[This review was collected as part of a promotion.] This pillow is too thin. It's almost like not having a pillow. Buy the large NOT the small. I called customer service to exchange it for a large but unfortunately they don't even consider the exchange even though I didn't even open the plastic wrap. NO MORE Tempur- pedic products for me.

[This review was collected as part of a promotion.] I bought this pillow because it was highly recommended. It was awful! Hurt my neck really bad. I measured and sizing was not an issue. With no returns this was a waste of over $100. It's literally collecting dust in a closet

[This review was collected as part of a promotion.] I used to frequently have what I thought were tension/stress headaches (pain on on side of my head and neck). After I started sleeping with this pillow, I have had almost no more of these headaches. I immediately noticed that my neck and head feels more supported using this pillow.

[This review was collected as part of a promotion.] I've been using these pillows for over eight years! Since I was a child I suffered from neck pain and for many years when I woke up I often had my neck twisted and it hurt a lot until I started using the Tempurpedic pillow. I have never suffered from neck pain or with a sprained neck. I would never stop using this pillow and of course I travel everywhere with my pillow.

[This review was collected as part of a promotion.] I had a pillow like these from Tempur-pedic years ago and loved it, unfortunately, it disappeared. I've tried many others with little success. I'm beyond happy to have this again so that I can get some sleep without worrying I will wake with a horrid kink in my neck. Thanks Tempu-Pedic!

This pillow is hard and your head will not sink in like memory foam. I'm a side sleeper and my ear hurts when I tried this pillow. No returns or exchanges for a softer pillow allowed either. Also, the larger contour is too large and the smaller one is too small. All around poor design, and the pillow has not gotten any softer with regular use.

"Firm" does not accurately describe this product. It has NO give at all and does not even vaguely feel like a pillow. It is unusable but they do not accept returns for pillows, no matter how miserable it is. It is heavy enough to use as a doorstop though, so it's got that going for it. Which is nice.

Despite taking measurements, the pillow does not provide enough height. Its also not as long as i expected and does not fit in standard pillowcases. Return or exchange policy is much needed. Other pillow companies offer trials, tempur-pedic should too

I've been using this pillow everyday for over a month. I thought I just had to get used to it but that is not the case since it has been so long. I wake up with a very stiff neck every morning. I think the shape of this pillow is not ideal and that the cloud pillow which is a more traditional shape would work better.

The pillow is very unique shape and great quality, but I move around during my sleep and in the morning, my head rested on top of the highest point of the pillow and tense up my neck. I love the quality (!!), but the shape is not for me... I would like to exchange the pillow to regular shape one, if possible. :-)