[This review was collected as part of a promotion.] I had high hopes for this pillow - I was careful to order the correct size, and to give the pillow time to "open up". It has been several weeks now, and the pillow is as uncomfortable as day one. It is hard as a rock and is like sleeping on the arm of your sofa. It seems that the back of the pillow - the "shallow end" if you will, always wants to slide back down between the headboard and my head which accentuates the discomfort. I have never loathed a pillow more than this one. It made my shoulder and neck worse. I have gone back to my 8 year old tempurpedic pillow that has the scooped out edges. Now THAT pillow is a miracle pillow. I wanted to order that one, but it seemed like the original design has changed based on the website descriptions.

[This review was collected as part of a promotion.] This is the best pillow I've ever owned! Before trying this neck pillow, I could not sleep well. My neck would always hurt and I would toss and turn all night long. I bought so many kinds, shapes and brands. After so many options and brands, I tested this one 12+ years ago and fell in love with it from the very beginning! A little pricey but it is a wonderful 5-year investment! I immediately bought one for my husband as he started stealing it from me. His is a medium; mine a small. We both love them and totally recommend it!

I used to have a tempur-pedic pillow years ago. I had it for more than 10 years which is the only reason I ever got rid of it. At the time I didn't have chronic pain or discomfort so I didn't buy another one. Now, I do have chronic shoulder and neck pain. After our current pillow seemed to be making things worse, I decided to invest again in Tempur-pedic. I bought two, one for me and one for my husband. Unfortunately I am disappointed in my purchase. These pillows are nonrefundable and my neck/shoulder pain has not improved since switching. My husband isn't a fan of his either. The product isn't as good quality as it was in the past. I should've researched the return policy prior to purchase.

[This review was collected as part of a promotion.] My neck was not supported, I woke up with a headache and stiff neck. I understand these work for many people, but it didn't work for me. My frustration is with myself for not checking if I can have a trial period with the pillow, there is not. If it doesn't work for you, then you are out the money for the risk. I found a great side sleeper pillow from Natureoedic I love, it's also adjustable. They did have a trial offer, but I didn't need to return. And no offgasssibg! Tempurpedic smells toxic.

[This review was collected as part of a promotion.] I have to have good neck support or I won't be able to sleep and will have neck pain. This is my 3rd tempur pedic neck pillow in about 30 years. I've tried others, even on from my chiropractor, but they don't compare to this one.

[This review was collected as part of a promotion.] I am stuck with 2 extra pillows that I don't like. The pillow is too hard for my neck. Instead of getting relief from my neck pain, I get more tension. When I called to see if I could exchange the pillows, the person in charge would not help me. He was mean and insensitive. I will never purchase any item from them again. I will tell everyone I come in contact with about this. It's unfair I couldn't exchange the pillows when two of them were not even opened.

[This review was collected as part of a promotion.] Don't buy this pillow!! I was so excited to purchase this pillow because I have neck pain. When I received it, it didn't fix my neck pain and actually caused headaches in the middle of the night and when I replaced pillow with a different one, the headache went away. I'm not happy with this pillow, and I wanted to exchange it for a different one but they wouldn't do it. I didn't even want my money back, just wanted another pillow. It was a hard NO!!!

[This review was collected as part of a promotion.] I have been in five car wrecks over my 87 years. None of which were my fault. All but one being hit while at a stop. The pillow over the years has been my savior. It provides the support my neck needs. I wake refreshed and ready for another day. I can't tell u how many I have purchased over the years, it is the perfect one for me.

This pillow is perfect for back sleepers , and for people with neck pain . I use this pillow when I nap in the afternoon . I also purchased the down pillow ( as I am a side sleeper at night ) love love love theses pillows . Will never buy another kind .

It took 3 weeks of airing and squishing the pillow before most of the moldy smell went away, it is still there faintly. Then I tried sleeping on it, and woke up after an hour or so with my ear hurting because it was too hard. Don't recommend it and would never buy again.