Both my husband and I used these pillows for about 1 - 2 weeks only to find that it was worsening our neck and shoulder pain, not improving it. They turned out to be a huge waste of money. We later found out from multiple friends that they had the same experience. Please ask around, and if you've had a bad experience please review these things!!! We wish we had known in advance.

[This review was collected as part of a promotion.] I love this pillow. As soon as I lay my down within 10 mins I'm sleeping. However that being said I think I should have ordered the smaller one since it seems I only use a half of the pillow instead the whole thing. I was skeptical at first but since I've been sleeping on it, I sleep better than I ever had with any other pillow that I had. If your a stomach or back sleeper I don't think I would buy this but since I sleep on my side 95% of the time it suits me.

I originally bought this pillow 1 year ago and loved it. I recently bought one for my husband, and yes the shape was the same but the firmness was completely different. It is extremely soft and doesn't give any support. I contacted tempur pedic about it, who said that they stand by their products and will not exchange the pillow..very disappointing.... The first pillow helped my neck, b by the second has no support. It's just sitting in the box still in our living room for over a month. It's so expensive that it hurts to just throw it out. the reason we liked this pillow was for the support but the quality is not the same at all! The one star is for the lack of consistency with the product..

[This review was collected as part of a promotion.] Although I love a good firm, this pillow was way too firm. It actually made my neck ache, and was too firm for a side sleep as it felt like it was crushing my ears. Also very upset I couldn't exchange the pillow as they have a no return policy on the pillows. Pretty disappointed.

[This review was collected as part of a promotion.] This tempur pedic pillow is nothing like the original! There is something different in the material. It is much lighter and less compact and doesn't have that soft bounce that I was used to. It is very uncomfortable and gave me stiff neck the first night I used it! I'm very disappointed Tempur Pedic. I didn't mind paying over $100 back in the days, but now I feel like I just wasted my money. Bring back the original TP pillow!

[This review was collected as part of a promotion.] I purchased the Tempur-Pedic pillow to help with constant neck pain. I have one that I keep at our vacation home, and it is great, so I decided to get one for home. The new one is a bit firmer than to old one, and it seems even more effective at controlling the neck pain. I have eliminated all of the other pillows, and I am now sleeping great. This is just what I needed!

[This review was collected as part of a promotion.] Very disappointed, the pillow was small, more like a travel pillow, doesn't fit any standard sheet, no support due to low profile pillow. Excellent construction but too low for me. I'm only 5'3" so my neck is short and small shoulders and this pillow was more like a kids pillow. Now my other pillows I have I jump from roof top how much I love them. This one just doesn't work and I spent so my money on the pair.

[This review was collected as part of a promotion.] The product is fine, but I would suggest that you make it clear that 'large' refers to the height of the pillow and not the length. I assumed the later and was surprised to see a 'short' length pillow. If I had known this I would have probably ordered two 'Medium' pillows.

[This review was collected as part of a promotion.] No issue/concern with quality. However, buyer beware as I didn't thoroughly read the 'fine print'. Once you buy a pillow, its non-returnable once you open the product. I never slept on it, but opened it to see if I would like it or not. This pillow is hard as a rock! Wife said just return it. It was then I discovered the 'return policy' is very one-side towards Tempurpedic not the buyer/consumer. You're SOL so-to-speak if you open it. Too many other viable alternatives to this over-priced product with more reasonable return policies to consider. Do you research up front! Don't be me.

Its probably the wrong size but there is a no-return policy so we are stuck with some pillows that are uncomfortable. Honestly they are the least comfortable pillows we own but we put it at 3 stars because there should be better direction on fit and returns at a price this high for a pillow.