[This review was collected as part of a promotion.] I was surprised at how hard the pillow was when it arrived. After my first night my neck hurt much worse then before. I stopped using it and then read that new ergo pillows need to be "softened" first and customer support suggested sitting on it. It was a little weird, but I did it and it worked! Now the pillow is semi-hard (hoping it will soften more), but my neck pain is better. More importantly, my shoulder pain is much better (that was the reason I looked for a different pillow as my soft one was fine on my neck, but my shoulder hurt terribly after about an hour on my side).

[This review was collected as part of a promotion.] I've been using this pillow more than 8 years. I can't live without it. Its the most comfortable and help me with my back pain. If a have to travel a take it with me. Very happy with the quality and it's very durable.

[This review was collected as part of a promotion.] Helped with some of my neck issues. It works well for me to sleep on my back or side. I believe part of the reason it helped my neck is that it is super awkward to try to sleep on your stomach with this pillow, so it sort of forces you into more ergonomic positions and sleep habits. The pillow is really firm, until the foam warms up it is so firm it might bother your ears to sleep on your side. My only other slight complaint is the pillow is rather narrow width wise. If you are a person that "roams" all over your pillow and bed at night this is not a pillow for you.

[This review was collected as part of a promotion.] This is the TempurPedic product I've purchased that has been an absolute dud. This pillow was so hard that after I laid on it for a while, my head and neck went numb. My partner and I both had the same problem with this pillow. It has no give to it, does not mold to your body, and is very dense and heavy. I confirmed I have the right size based on the measurements TempurPedic provided on their website. Incredibly disappointed that I'm now stuck with pillows that are unusable.

[This review was collected as part of a promotion.] Side sleeping is not as comfortable as before in the 2000s, from shoulder to top of the head needs and used to be higher and the pillows response IS NOT THE SAME AND THAT MAKES ME SAD, it's like no sinkage of the pillow conforming to my head anymore, the pillow is very dense no give (stiff, hard)

[This review was collected as part of a promotion.] My husband and I had one of these pillows that we really like so we bought a new one. The new one is exceedingly hard. My neck still hurts from using it last week. Customer service told us ways to break it in but it seems like ALOT of work to make a very expensive pillow usable. Our first pillow of this kind did not need to be broken in.

[This review was collected as part of a promotion.] My husband paid alot for this pillow for me to be a Christmas gift. It is so hard it made my neck, head and back hurt really badly. I can't use it. It's terrible. I would give it a zero if there was a zero

[This review was collected as part of a promotion.] I was tired of waking up with a stiff back and neck from using regular pillows. If they were firm, they were too high. If they were soft, they offered no support. This pillow offers support for better posture which helps in taking care of my back and neck stiffness. It's terrific for any way you sleep; on my back or on my side. If you are a stomach sleeper, which I have been told is not good...but, I sometimes have a difficult time getting to sleep, so I tuck the pillow under my stomach and still get the support I need for less stress on my back and neck. I am thrilled to have this pillow along with my Tempur- pedic mattress. I get a terrific night of sleep and my 65 year old body feels great in the morning.

This pillow is only 20 inches wide/long. They used to be 24 inches. They decided, regardless of what "size" you buy, they are 20 inches wide/long. Returned as I got the buy one/get one. I had the original style and it was 24 inches very disappointed in product. When you have a King size bed you want a larger pillow. Tempur makes the best mattress, just wich they would reconsider their pillows.

[This review was collected as part of a promotion.] Tempur pedic is the only pillow I will buy. It takes a bit to get used to but once you do you will never go back to using a regular pillow again. It really helps with neck issues. Spend the extra money for a good pillow it is totally worth it.