I bought my first Tempur-pedic 15 years ago. I've had herniated discs in my neck for years and when they flare up I absolutely can't sleep with any other pillow, not comfortably anyway! I noticed about 3 years ago it was time to get a new one but just kept putting it off. I finally broke down and ordered but I ordered wrong size. Customer service was amazing!!! They switched out my pillow without any hesitation! I can't imagine life without my Tempur-pedic!!!

When I ordered our bed, I asked for two pillows. Representative did NOT tell me there are different sized pillows. She sent regular and it was too high for me and it hurt my neck. I called and very accommodating customer service rep offered me a courtesy exchange and sent me a smaller pillow and gave me free shipping to return the larger one. It all worked out well in the end. Just be sure to order the size pillow you think you'll need so you won't have to return a pillow.

[This review was collected as part of a promotion.] I purchased tjis pillow because i have neck pain everytime i wake up in the morning but to my surprise it got worst and it did not help. I tried to return it or exchanged but they said its not allowed. I just throw away my hard earned money

I have used this pillow for years. This pillow has been outstanding for both back and side sleeping. It has been a miracle for both my husband and I offering great support. My husband has sinus issues that are alleviated by keeping his head supported at a slight tilt. I have neck arthritis that requires proper support while sleeping. All other pillows I have used were not sturdy enough to properly support my neck during sleep. We have both been very happy with the quality of the neck pillow.

[This review was collected as part of a promotion.] I've been patiently waiting for this pillow to feel more comfortable after the break-in period, but it's been over 2 months of continued use and it's still quite stiff and has not adapted to my shape. When I sleep with it, I must use a knee pillow to even out, or else it causes more neck pain. But at this point I'm not sure if this pillow is actually improving anything.

[This review was collected as part of a promotion.] It's hard enough for side sleepers. But it's too hard for back sleepers. And I fall in the middle of two sizes, so I chose the smaller one according to the size chart. I was wrong. The bigger one fits better. But it's not returnable.

[This review was collected as part of a promotion.] I love my Tempur-Pedic neck pillow. With two fused discs in my neck, I have a hard time using other pillows that leave me with a sore neck and numbness. It can take time to get used to the pillow as it is so different from standard pillows, but it is so worth it.

[This review was collected as part of a promotion.] The roll on the pillow fits snugly under my head and neck. It provides firm support and I have noticed that I have no headaches anymore. Remember to measure to get the exact fit that you need. Great pillow and great value for the money.

[This review was collected as part of a promotion.] I have a very old tempurpedic pillow I love and just ordered a new one. It was very hard and uncomfortable at first but is slowly getting better. I love my old one and have used it for many years so hoping this new one gets there eventually!

I've had nothing but tempurpedic pillows since 2002. The one I just bought is 4" shorter than I expected. Granted, I should have looked. But the pillows I got together make one long pillow. Not much better, but really. These are more like the little travel pillows I've had since 2002.