[This review was collected as part of a promotion.] It's hard enough for side sleepers. But it's too hard for back sleepers. And I fall in the middle of two sizes, so I chose the smaller one according to the size chart. I was wrong. The bigger one fits better. But it's not returnable.

[This review was collected as part of a promotion.] This neck pillow is perfect for taller or bigger men. It is 4" high, making it great for broad shouldered side sleepers with neck problems, and also good for back sleepers who want a bit of head elevation. It is firm, but Tempur Pedic foam material makes it very comfortable. I do not find it to feel hot or cool. I am happy that I bought it, and have been using it nightly for about 2 months.

[This review was collected as part of a promotion.] I bought this pillow for my wife and it caused her extreme discomfort, neck, and back pain. She could not even make it through the first night of sleep with this pillow. She tried multiple times to use it but could never get through a single nights sleep. Worst of all is Tempur-Pedic does not allow you to return their product for a refund if you are not satisfied. Do not buy this pillow!

I've been using the pillow for 2 months and honestly this hard pillow didn't really alleviate my neck pain much (maybe it's not too severe anyway). The package arrived with one side open already and there's only a plastic bag between the pillow and the outside.

I bought this pillow for my son So that he has one when he and his family come for a visit. Like me, he has used these pillows for years and we both love them. Personally, I cannot sleep well without my Tempur-Pedic pillow. I have a standard size at home and a Travel size for trips.

I have been a fan of the Tempur-Neck Pillow for over a decade. I am 6' tall with broad shoulders and am a side sleeper. For a decade, every few years I would buy a new QUEEN size LARGE Tempur-Neck Pillow (after 3-4 years, they get too soft and I needed a new one). This time when I went to order I see they redesigned it. First, they got rid of the QUEEN size. The QUEEN size from before was about the length of a normal pillow. Still too small for my king size bed, but better than the STANDARD size which should really be called CHILD. This new pillow is so small that when I roll over, I roll right off the pillow. Secondly and more importantly, the new formula is much softer and has far less support than even my 4 year old one. I called customer care and was told they redesigned it and that lots of people are complaining. I implore Tempurpedic to bring back the Original Tempur-Neck Pillow. Take a look at all of your bad reviews on this pillow. I'm not the only one asking. Rebrand this new neck pillow to a new name. It is nothing like the old one. Bring back the QUEEN size - this pillow is too small. This LARGE pillow is supposed to be for people with broad shoulders, but because it is so soft, my head seeps into it and I wake up with a neck ache.

[This review was collected as part of a promotion.] My Tempurpedic mattress was the most comfortable ever so when I was looking for a neck pillow, based on great reviews, I ordered the neck pillow. I used it for a month hoping it would start to work for me but it actually made my neck pain worse

[This review was collected as part of a promotion.] This pillow is a replacement for my previous Tempurpedic neck pillow. It was more firm which is fine for the support. I haven't had any issues with this new one. It also didn't need the "airing out" like the other pillows required-which was nice

[This review was collected as part of a promotion.] This is my fourth Tempur Pillow. The quality is excellent. I have tried other brands with similar design and they are not as good. I have neck problems and this pillow helps me so much. I use the travel size as well and never travel without it.

[This review was collected as part of a promotion.] I found this pillow to be way too hard. It actually made my neck pain worse. The fact that there is no way to do a return is very frustrating because it's an expensive pillow. Other pillow companies like Dozase have really great return policies which makes sense because everyone is different. I think the idea of this pillow is good in terms of the shape of it. But I found it to be very hard and it never felt like memory foam to me where you eventually kind of settle in. Every night I tried to sleep on it, I ended up giving up after a few hours of tossing and turning.