[This review was collected as part of a promotion.] Be sure to CHOOSE a pillow size when ordering your pillow. The website automatically chooses the SMALL size, which is VERY small for any adult. There is a helpful size chart, so use it, and choose the correct size. You have to scroll down to see the chart (there should be a link to it next to the size choice box). Small refers to the height of the pillow, not the length. They will not allow returns of even unopened boxes, so get it right. We have used Tempur-pedic for years, before they had choice of types. This Temper-NECK pillow seems harder than others we've had (I too wish it was slightly softer) but it does the job- it gives me correct alignment and therefore no neck or upper back pain. Regarding customer service: I had an issue which was resolved after I contacted them the second time. They were very apologetic and they generously made good on the issue.

[This review was collected as part of a promotion.] I ordered the pillow based on the suggested size with my measurements and the pillow is to big. I called customer service to see about an exchange for a smaller size and I was told that that was not possible.

[This review was collected as part of a promotion.] Worst pillow ever -- and I've tried a LOT of pillows. The most insulting part of this whole purchase is the fact that you cannot return or exchange a pillow. So I'm out a lot of money for one pillow that hurt my already sore neck. Will never buy another product from Tempur-pedic again. A lot of money for nothing.

[This review was collected as part of a promotion.] I had big hopes for this product, but the high side is too large for under my neck and the small side is just flat, it isn't a soft small neck roll to place under my neck, sadly I am unable to use it. I am a big fan of Tempur-pedic products , I have two Tempur-pedic beds , but this pillow disappoints.

[This review was collected as part of a promotion.] We used to have Tempur Pedic Pillows that were wonderful, and we could hardly even sleep without them. We had them for 13 years. However, the quality of this product has gone down considerably. They are extremely hard, and do not form to your head like they used to. They slide out from under your head, and my husband has had a serious neck ache since we started using them. It used to be like sleeping on a cloud, now it is like finding the nearest rock. Not fun. I can tell they have cheapened their product, by using more affordable but not as quality product to make their pillows.

Even through I got the large size, the pillow is not even large enough to fill the pillow case let alone support the curve of my neck when side sleeping. That said I still have to add an additional pillow under my head/neck for support. This was a waste of my money and I won't make this mistake again.

[This review was collected as part of a promotion.] Bought two pillows and an adapt mattress. The pillows are to hard and the mattress is total opposite. I bought my mattress two months ago and I already feel a a hole even when I weigh 170 pounds. Had another tempur purchased back on early 90 that lasted me 20 plus years, but this one is another story. I was your best positive marketer sharing my experience, but now I'm going to start sharing the latest one

[This review was collected as part of a promotion.] This is a second set of TEMPUR-Neck pillows to have available for travel. Myself and my husband have had ours for several years and will not sleep on any other pillows. The neck support is wonderful and the Tempur foam is like resting on a cloud. My only disappointment is that Tempur-Pedicure does not make a pillowcase that fits the neck pillow. Regular pillowcases are too large to fit the neck pillow and bedding manufacturers do not make a pillowcase for them either. Please consider offering pillowcases made for the neck pillow.

[This review was collected as part of a promotion.] In regards to the pillow height and how it holds my head, this pillow is perfect, but I had to stop using it because it was so firm that it was giving me headaches to lay on it for too long. It was great when I slept on my side, but I sleep mostly on my back so the firmness did not allow me to get comfortable for the full night. Perfect for people looking for a firm option.

[This review was collected as part of a promotion.] I have had neck and shoulder pain most of my life. This pillow allows me to fully relax those muscles with great support from the pillow. I like having the option of small or large sides to sleep on. Completely comfortable and I'm virtually pain-free!