[This review was collected as part of a promotion.] It was too high for my neck so I just wanted to change the size of it, but they don't change or refund it because of their policy. It didn't even open the product package and don't understand their policy.

[This review was collected as part of a promotion.] With the usual marshmallow pillow my head is too high and there is no consideration for the space between shoulder and head. However, the Tempur-Neck pillow is a bit thick. So the head is still elevated.

[This review was collected as part of a promotion.] Comfortable Support: Pillow design that conforms to ergonomics, providing good support, relieving neck fatigue, and giving you a more comfortable sleeping experience. High-Quality Materials: Made from premium materials, soft and comfortable, breathable, anti-bacterial, and dust mite resistant, ensuring the quality of your sleep and health.

[This review was collected as part of a promotion.] We have used Tempurpedic pillows before and really liked them. They were very comfortable. My husband has been using the same pillow for years but decided to replace it with a new one. We were expecting the new one to be as comfy as the old one. This one is so firm and stiff that it is unusable. Since it can't be returned it is stuck on a shelf in the closet. This was a waste of a lot of money!

I was so excited to try this pillow offering neck support. I slowly incorporated it into my bedtime because it was awkward at first. After trying it a few times a week, my neck could not take it anymore. It's been about 4 weeks now and I still have the worst pain in my neck and shoulders from laying on this pillow. I wish there was a better return/exchange policy. This was the most expensive and uncomfortable pillow I have a ever purchased.

[This review was collected as part of a promotion.] I've had this style of Tempur-Pedic for years and decided to replace with this one, however it is not the same material as the old one I had. It is much firmer and uncomfortable in comparison. It feels cheaper than my old one. Also this is the only company that does not do exchanges or returns on pillows which I don't understand why they do for the mattress but not the pillows.

[This review was collected as part of a promotion.] thickness is still too thin for big guys! and the pillow is short and puny! compared to other Large described items, fells like a rip off when you open the package! Better order larger than large! in order not to be disappointed!

[This review was collected as part of a promotion.] Used guide online to determine which to buy, ordered 2 medium pillows. Both are sealed in plastic, so I only opened one. Discovered it was extremely uncomfortable for me, and my spouse. Tried to return unopened pillow for store credit and was refused. I understand why they don't accept returns of opened products, but a pillow sealed in plastic cannot be contaminated. I will avoid this company in the future.

[This review was collected as part of a promotion.] I never even opened this package because my experience with the small version was awful. My neck cramped after one night sleeping on such a hard and uncomfortably designed pillow. Truly I was shocked. And by the heartless customer service that refuses to even let a customer return an UNOPENED BOX --THE PRODUCT STILL IN THE ORIGINAL PACKAGING UNTOUCHED!

[This review was collected as part of a promotion.] I had been using an extra cushion for support of my arms and shoulders before I purchased this pillow. Once I got this I found I no longer needed to use the extra support. It feels good because my shoulders feel like they're well supported with the size and firmness of the pillow.