[This review was collected as part of a promotion.] I am very particular when it comes to an acceptable firm contoured pillow for my needs. I have tried so many name brand and generic pillows over the years. Many companies claim that their pillow is firm, but it is not! The Tempur Neck pillow is PILLOW PERFECTION!!! I LOVE THIS PILLOW!!! It is the best most comfortable pillow that I have found! It is indeed firm support as stated & maintains a comfortable temperature. My sleep quality has improved greatly! I bought the large size and it provides a very comfortable sleep while on my side or back. I am so pleased with the Tempur (firm) Neck Pillow that it has become my new birthday gift to family and friends. My daughter and husband love this pillow so much they have asked me where they can but a second one as a reserve. Firm pillows aren't for everyone, so some may be caught off guard when they try a (firm) supportive pillow for the first time. But, if you are looking for a true ergonomic FIRM neck pillow, I suggest giving this pillow a try. I think it's the BEST!!!

[This review was collected as part of a promotion.] Be sure to CHOOSE a pillow size when ordering your pillow. The website automatically chooses the SMALL size, which is VERY small for any adult. There is a helpful size chart, so use it, and choose the correct size. You have to scroll down to see the chart (there should be a link to it next to the size choice box). Small refers to the height of the pillow, not the length. They will not allow returns of even unopened boxes, so get it right. We have used Tempur-pedic for years, before they had choice of types. This Temper-NECK pillow seems harder than others we've had (I too wish it was slightly softer) but it does the job- it gives me correct alignment and therefore no neck or upper back pain. Regarding customer service: I had an issue which was resolved after I contacted them the second time. They were very apologetic and they generously made good on the issue.

[This review was collected as part of a promotion.] This hurts my ear and causes severe neck pain every time I try to sleep on it, and I've tried it several times. I've been sleeping on Vance Waze pillow for like 15 years so I'm not sure what the problem is. My husband on the other hand loved his.

[This review was collected as part of a promotion.] The pillow itself takes getting used to so let me explain. First, the shape itself takes getting used to. It's an unusual shape to begin with but you do get used to it after about ten sleeps on it. Secondly, it's a very stiff memory foam. Not a negative but again going from a worn pillow to this takes about ten sleeps to break in. Thirdly (which is why I only gave 3 stars) is the sizing is wrong. The website says if you're between two sizes, get the smaller one (between a medium and a large, get the medium). I did that and I've come to discover it's too small for me. I feel my neck could use the larger size and there's no return policy from Tempurpedic that would allow me to exchange and for the cost of one of these pillows, that's a major disappointment.

[This review was collected as part of a promotion.] Always loved this pillow. I used to have one many years ago and the firmness gave out since I was using it so much. Just recently, I invested in a newer, larger one. And it was the right move. I sleep through the night without tossing and turning as much and my neck never feels aches or pains like it once did.

[This review was collected as part of a promotion.] I noticed immediately that I have less neck pain when I sleep on this pillow than I do when using a regular pillow. It lost 1 star for me because the bump that supports my neck is just a little too tall and firm to be cozy.

These pillows are not the original neck pillows that I purchased years ago. They stink and have been airing out since I received them, so I have not been able to use them. Very disappointing. Was considering a mattress to but there is no chance of that. FAIL!

My neck pain was reduced significantly. Pillow gets a little getting used to, a couple weeks for me, but I stuck with it because the need to pop my neck was going away and overall felt a ton better with this pillow. I used to sleep on my stomach but now sleep on my side. It's originally not super comfortable because of the shape but gets better as you get used to it. All other pillows are no longer sufficient, went traveling but didn't bring a pillow. Really missed it and my neck suffered on those goose feather pillows, gonna look for a travel version soon

I purchase two of these pillows, for my wife and myself, following some complaints from my wife about the previous pillows we had, and a very frequent neck pain I was waking up with since some weeks. When it arrived, I was still skeptical... maybe too soft... maybe too tall... well, I put it to test and my neck pain went away from the very first night using it. I was also skeptical on the materials... seemed like this was an old-er model not up to date with the latest cooling tech... I was wrong... I do love this and how it feels, and the temperature on my cheek is just right, both in hot and cold nights. In conclusion, I thought it was an older product with problems and that it would not work for me, and I couldn't have been more wrong about it.

[This review was collected as part of a promotion.] I was in so much pain with my neck and shoulder. Bought so many other pillows and none of them helped with the discomfort. The tempurpedic pillow has allowed me to get better rest, and my neck and shoulder pain has finally gone.