[This review was collected as part of a promotion.] I bought two medium sized pillows based on my neck and shoulder measurements, per the company's website. This size was uncomfortable and the company refused to exchange the pillows for the smaller sized pillows despite them still being in the plastic wrapping.

We bought the small pillow based on the shoulder width guidelines but it is TINY and way too small to use. They don't even make pillow cases for a pillow this small! It probably would have been very comfortable if it was bigger. They are non-returnable so make sure you go for the medium or large first time round and don't waste your money.

[This review was collected as part of a promotion.] This pillow stabilizes my neck, properly supports my neck, and is shaped to accommodate the natural curves of my spine. I am very happy with this pillow. If you're looking for a fluffy pillow, this is definitely not it.

[This review was collected as part of a promotion.] The pillow simply works. No more tossing / turning, fumbling with my pillow trying to find a comfortable sleeping position. I'm a side sleeper. Now, at night when I climb into bed and cover up, I lay on my side, position my head in the middle of the pillow, fall asleep and it seems as if I hardly move until morning,

[This review was collected as part of a promotion.] I've been patiently waiting for this pillow to feel more comfortable after the break-in period, but it's been over 2 months of continued use and it's still quite stiff and has not adapted to my shape. When I sleep with it, I must use a knee pillow to even out, or else it causes more neck pain. But at this point I'm not sure if this pillow is actually improving anything.

[This review was collected as part of a promotion.] The title said "large" but it is smaller than small. A size for babies, but falsely titled large, very deceptive. Comfort wise it is like putting my head on rock or a wooden log. I would give negative five if I could or at least a zero but none of those are options. I contacted the customer service with the size concern, they said "the size is mentioned on the website" therefore can't take it back even though it is still in the original pack and unused. This is absolutely strange. If customer is dissatisfied, the seller takes the product back happily and with apology. THIS IS NOT THE CASE WITH TEMPERPEDIC. I was about to buy a king size mattress from Temperpedic, but thank God, I know the reality of Temperpedic now. I would never buy any temperpedic product nor would I recommend.

Extremely supportive—and too stiff for me. Supported the neck but created midback issues. Stopped using it and they resolved immediately. Disappointed. And very expensive for a test. Unless you’re sure I’d suggest trying out in store due to NO returns and no exceptions.

I have been using this pillow for over 15 years. 10 years ago experienced a severe neck injury and surgery. This pillow provides the support and comfort of none other. I have recommended and sold this pillow to over 50 people, all of which express greater comfort and better sleep. I never travel without my Tempur-Pedic pillow. Recommend washing pillowcase prior to use.

[This review was collected as part of a promotion.] I dislike this pillow so much! I wish I never waisted my money. I had one of these pillows about 15 years ago and loved it, so I thought I'd get a new one. I was so excited when it was delivered! I got it out and thought why did they change it? It's ridiculously smaller (it's way to small for a normal pillow case) then it used to. My old pillow fit in a normal pillow case. Also this pillow is SO hard! I wish I could get my money back

Out of the box the pillow had a very strong smell, overpowering and unpleasant. After 2 months the smell had decreased but is not gone. The pillow supports as it should, but I find that I have to reposition during the night to party of the pillow that is not compressed. I wish that I could order a queen or king-sized. The standard size is too small, I roll over and I'm off the pillow.