I have been using Tempur-neck pillows for 35 years. Although there are many great pillow out there, and I have tried many, there is nothing like the Tempur design for truly resting your neck and upper back. So when it came time to replace mine, after many years, I went back to Tempurpedic. As an additional bonus, they are now certified by CertiPUR-US, an important confirmation of the excellence of the product for me.

When I got my pillow, the smell was very bad and strong. So I let it sit in my living room for three days try to let the smell run out. But it did not! So I take off the cover and washed it hope the smell disappears. It did get a bit better, at least I can sleep on it without getting a bad headache.

[This review was collected as part of a promotion.] I have been using the small neck pillow for over 20 years, I just purchased the medium to try it out. I alternate the small and the medium. Both give me the support my neck needs. I love these pillows!

[This review was collected as part of a promotion.] This pillow went beyond firm into hard as a rock. Sadly I bought two. One was never even taken out of the box and they would not allow me to return it. If you like hard pillows it might be worth a shot but beware the return policy.

[This review was collected as part of a promotion.] My wife and I were excited when we found tempur-pedic due to constantly waking up with sore necks with many pillows. First of all, the quality is solid but it just didn't work for us. The first 5-10mins were great and we thought we found the perfect pillows. However, after sleeping on it for 1 night, we woke up with neck pain and back tightness. Now regarding the return policy, Tempur-pedic double charged my credit card and sent me 4 pillows instead of 2. While the pillows were in original packaging, sealed and untouched, customer service refused to offer any help and joked that I can give them out as gifts. Now I am stuck with 4 pillows. I have to say their sales strategy is creative though - double charging and sending extra orders but refused to take any return. Good luck and hopefully I am the only person who experienced this.

[This review was collected as part of a promotion.] I love Tempur-Pedic! However the quality of this pillow is incredibly disappointing. It is literally as hard as a rock and doesn't get softer with use. I immediately get headaches every time I use it and I hardly get headaches at all. My husband and I joke about not throwing the "brick" around too carelessly or we could hurt someone. The shape would have been excellent and everything I needed if it weren't for how hard the pillow is. I wish they would have at least let me exchange the pillow (I knew immediately I didn't want it upon opening the box, with the pillow still within its plastic protective sheet. If super hard pillows are your jam, however, this pillow is for you!

This pillow really supports your neck. The size small is perfect for a woman. I like one with the down Sleep Number cover, and one for back sleeping. I use silk pillowcases. I've had it for years, and tried others, but none is like this! It lasts a long time too.

Love the neck pillow. In the past I bought the queen large neck pillow and loved it for many years. I had a shoulder injury and chiropractor recommended a different pillow. Now after a couple of years I decided to return to Tempurpedic. I bought the medium neck pillow and as much as I love it, I wish I'd bought the queen size because it's a little longer in length. All that being said I'm happy to be back to sleeping on the neck pillow!

[This review was collected as part of a promotion.] I have been buying these pillows ever since I was rearended in a car accident in 2002 (or close thereto. I don't remember the exact year). They are the best neck pillows, and helps my neck a lot. They will last close to five years. Your neck will let you know when you need a new one. I date when I purchased the pillow on the tag itself. There is nothing that I don't like about it. Thank you for making the best neck pillow.

[This review was collected as part of a promotion.] Thought I wanted a new tempur-neck pillow because my old one actually made my ear hurt during the middle of the night. So got the new one and quit using it after that first night - it is harder than the old one. The new one is now on my living room chair and used as a arm rest or back rest or on the living room floor for my head when doing exercises.