Its probably the wrong size but there is a no-return policy so we are stuck with some pillows that are uncomfortable. Honestly they are the least comfortable pillows we own but we put it at 3 stars because there should be better direction on fit and returns at a price this high for a pillow.

[This review was collected as part of a promotion.] Dear Tempur-Pedic Management, I trust this letter finds you reveling in the unparalleled success of your store's extraordinary return policy, a policy that has left me in awe of your business acumen. It truly surpasses astronomical figures in its complexity and sheer lack of understanding. Firstly, I'd like to express my gratitude for the meticulously detailed product information provided on your website. It was this celestial shopping guide that emboldened me to confidently purchase two identical-sized pillows. However, as I unveiled the packaging, preparing for a night of unparalleled neck support, I discovered that my neck seems to possess a peculiar incompatibility with your products. Yet, I harbor no ill will towards your product, understanding that everyone's cervical preferences are unique. What truly astounded me was the zenith of business ethics reached when I brought my slightly dejected pillow to your customer service rep, requesting the return of one unopened, unused pillow - a request met with a denial based on the astonishing premise that "pillows are personal items." Kudos to you for revealing the clandestine nature of pillows; who would have thought that they transcend being mere sleep aids and assume a role of such intimate significance? While I acknowledge that my purchase does not fall into the category of consumables, undergarments, or other "close-to-body" items, the refusal to accept the return of an unopened, unused pillow is perplexing. I am left wondering if there is a secret code inscribed on your pillows, urging customers to unravel the truth of comfort through unboxing. In conclusion, I extend this cautionary note to all prospective customers contemplating a purchase from your establishment: unless you possess the courage to embark on the in-store pillow and bed trial, refrain from purchasing products from this establishment. Here, a pillow is not just a pillow; it's an adventure, a journey that promises a profound understanding of "how to correctly use the product" at every twist and turn. May your innovative ideology continue to flourish, offering more consumers the unique thrill of surprises during their shopping experiences. Sincerely,

I lived with headaches until I found this pillow. It is the only pillow I can use. I've been using it for over 2 decades now! When one wears down eventually, I buy another one. I simply won't use anything else. I've tried a few imitations also (same style, different company), and they didn't compare. The TempurPedic medium neck pillow has changed my life! No more headaches.

[This review was collected as part of a promotion.] This item is listed as "medium", but in fact it is really small - much smaller than other brands' products. Also, it is hard as rock to me. It is unfortunate that it cannot be returned, another piece of waste.

When I got my pillow, the smell was very bad and strong. So I let it sit in my living room for three days try to let the smell run out. But it did not! So I take off the cover and washed it hope the smell disappears. It did get a bit better, at least I can sleep on it without getting a bad headache.

[This review was collected as part of a promotion.] The pillow was much firmer than the previous ones I have had, almost hard. It was also smaller in height than what I was expecting wish it was a little higher. I am getting used to it though and am sure it will be fine in the long run.

I called Temper-pedic to report that new pillow, reported as delivered, had not arrived. Your rep. suggested I contact UPS, but I was "sure" the pillow had not been delivered. Later I was surprised to find out my neighbor had seen the package on my doorstep and took it home for safekeeping, but forgot to let me know. I was happy to get the pillow. I was even more surprised when a week later UPS delivered another pillow, which I assumed was Temper-pedic's very kind replacement for the "lost" pillow. I had the UPS driver return the pillow to you. Thanks for the extra mile of customer service. By the way, I am very pleased with the Temper-pedic pillow and would heartedly recommend your company and product.

The quality and support are great but it’s insanely stupid not to make these in at least something close to traditional king/queen sizes (like every other pillow in the world)!!! You’ll never find a pillow case to fit these so the extra material just gets bunched up somewhere, usually under your head at some point.

[This review was collected as part of a promotion.] I ordered this pillow online at the recommendation of a friend. She had gotten hers many years ago and loved it. The one I got, however, was terrible. It is very hard and made my neck ache. I used it for three nights hoping it just needed to be broken in. My neck got steadily worse. The part that's supposed to support your neck was so large and unyielding that my head was tilted at a strange angle. I tried turning it upside down and that worked marginally better but was still uncomfortable. I then handed it off to my husband to try. He lasted one night with it and it hurt his neck as well. It's now collecting dust on our floor because we can't return it and it was expensive enough that I don't want to just throw it away. Do not get it unless you can try it in person! It seems like they've changed it since my friend got hers.

[This review was collected as part of a promotion.] My neck was locked up and I could barely move side-to-side. The Tempur-Neck pillow keeps your neck and head in a proper alignment and relaxes your neck muscles. Best pillow for sleeping on your back or either side!