[This review was collected as part of a promotion.] This pillow is no longer made the same way. I just recently bought 2 neck pillows - 1 medium for me and 1 large for my partner. The medium one does not support my neck. It is too soft and sort of fluffy right out of the packaging. I immediately called the company and was told it was not returnable. I tried to explain that the pillow is too soft even in its packaging and that it was just delivered to my home. I even explained that on the website it says it is firm which it is not. However, the large neck pillow is still much firmer than the medium. Previously they were both firm just different sizes for your neck. I am sorely disappointed in this company for changing the product and not disclosing it.

[This review was collected as part of a promotion.] I bought one of these pillows in 2020 and loved it. It has a 5-year warranty, so I assumed the pillow was still good. It isn't. The pillow doesn't last five years. Assume you're buying one every two years. The memory foam just dies and your sleep slowly gets worse and worse.

I have been using this pillow for over 15 years. 10 years ago experienced a severe neck injury and surgery. This pillow provides the support and comfort of none other. I have recommended and sold this pillow to over 50 people, all of which express greater comfort and better sleep. I never travel without my Tempur-Pedic pillow. Recommend washing pillowcase prior to use.

[This review was collected as part of a promotion.] The neck pillow was only offered in firm. I would preferred if it was a medium. I had a Temper-Pedic Neck 20 years ago it was perfect and it didn't seem as hard. I'm hoping my new pillow will eventually soften a little bit.

[This review was collected as part of a promotion.] Used guide online to determine which to buy, ordered 2 medium pillows. Both are sealed in plastic, so I only opened one. Discovered it was extremely uncomfortable for me, and my spouse. Tried to return unopened pillow for store credit and was refused. I understand why they don't accept returns of opened products, but a pillow sealed in plastic cannot be contaminated. I will avoid this company in the future.

[This review was collected as part of a promotion.] I am having to sleep on my side right not but am normally a back sleeper. I measured a medium for side sleepers and small for back sleepers. It's a bit annoying that I have to choose one or the other. The instructions say to size down if you're in between sizes so I did. I think I probably need the medium for side sleeping but I'm hoping it works for me once I'm sleeping on my back again. The pillow itself is not the size of a standard pillow, it's much smaller. Also, the foam is so firm that my ears hurt from sleeping on it. It's gotten better as I break it in but it's pretty uncomfortable during the break in period. I do think it's helping me sleep better now that it's breaking in but sometimes I still wake up feeling like the side of my face is smooshed. I think this pillow can be helpful for it's not for everyone.

[This review was collected as part of a promotion.] This is the temperpedic 2nd pillow I have had. It arrives feeling very hard, like sleeping on a saddle, but does soften up some with time. It gives my neck the support it needs. The first pillow is still in good shape and I still use it too. I am glad it comes in different sizes since I am a very small person. Happy with my purchase.

I ordered the small pillow as I have a smaller 5'4" frame and the ergonomics of this pillow just does not work. It's tolerable to fall asleep on my side, but laying on my back is basically impossible as the larger bump is awkwardly shaped and doesn't form a brace for my neck but rather holds my head raised in the air. I wake up with a sore neck and it's been in pain all day. I got this pillow and the Tempur-cloud pillow which I wish I just ordered two of. This neck pillow just is not flexible to a variety of bodies and if you aren't even allowed to return it after trying it once, it is a gamble and waste of money.

I really need the neck support and try to go to sleep on my back so I can use the pillow. But I am a side sleeper and haven't been able to use the pillow on my side. Anyone have any suggestions? I thought if there was a smaller size that would support my neck with out cutting off my carotid artery then I could sleep on my side. I have pretty sever neck pain from previous whiplashes that have created arthritis.

I originally bought one of these pillows many years ago on the advice of my chiropractor. It eventually wore out and I was in a hurry so I just bought a conventional pillow at a local store. I went through several regular pillows and still I was having neck problems. I finally pulled the trigger on a new Tempurpedic contoured pillow and the very next morning my neck felt better than it had in years. I mostly sleep on my sides but sometimes flip to my back. Works well in all positions.