[This review was collected as part of a promotion.] I ordered a Large thinking it was a Queen or King size in diameter but the size refers to the thickness and this pillow is way too thick. I didn't remove the plastic packing it came in and wanted to return it but Tempur-Pedic does not accept returns or exchanges (even if it was never opened) So now I have a very expensive pillow that I cannot use. Will not ever be purchasing any Tempur-Pedia products... This rating does not deserve any stars. Feeling Ripped Off.

I had high expectations of these pillows because they were Tempur-pedic. They are hard as rocks. I am not able to use them. And I was not allowed to return them. They were very expensive pillows. And I feel like I totally wasted my money. Very disappointing.

[This review was collected as part of a promotion.] The pillow I purchased is sitting in the closet. Although I measured my neck to shoulder, as suggested, pillow, I received is extremely uncomfortable, and I can't sleep on it. I think it's ridiculous that the return policy will not allow you to return or exchange a product. They'll exchange a mattress after 90 days, but not a pillow that you've tried out for one night.

[This review was collected as part of a promotion.] I ordered this pillow and was shocked when I saw how short (in length) it was. I'm not kidding, the pillow is so short that when you roll your body over in the night, your head falls off the pillow. I'm used to much longer pillows that allow a person to roll back and forth during the night. And since Tempur-Pedic has a no-return policy, I now own a completely useless pillow. I will never again try and use a pillow from Tempur-Pedic.

I have been a fan of the Tempur-Neck Pillow for over a decade. I am 6' tall with broad shoulders and am a side sleeper. For a decade, every few years I would buy a new QUEEN size LARGE Tempur-Neck Pillow (after 3-4 years, they get too soft and I needed a new one). This time when I went to order I see they redesigned it. First, they got rid of the QUEEN size. The QUEEN size from before was about the length of a normal pillow. Still too small for my king size bed, but better than the STANDARD size which should really be called CHILD. This new pillow is so small that when I roll over, I roll right off the pillow. Secondly and more importantly, the new formula is much softer and has far less support than even my 4 year old one. I called customer care and was told they redesigned it and that lots of people are complaining. I implore Tempurpedic to bring back the Original Tempur-Neck Pillow. Take a look at all of your bad reviews on this pillow. I'm not the only one asking. Rebrand this new neck pillow to a new name. It is nothing like the old one. Bring back the QUEEN size - this pillow is too small. This LARGE pillow is supposed to be for people with broad shoulders, but because it is so soft, my head seeps into it and I wake up with a neck ache.

[This review was collected as part of a promotion.] It was too high for my neck so I just wanted to change the size of it, but they don't change or refund it because of their policy. It didn't even open the product package and don't understand their policy.

I have been having chronic neck pain and regular pillows just don't work. I researched and decided to try this pillow, because it's ergonomically designed shape, the benefits of memory form, and availability of various sizes (so I can choose one that fits me the best!). So far it has worked great. It has really helped to alleviate my neck pain. I highly recommend it!

[This review was collected as part of a promotion.] I purchased this pillow at the recommendation of my doctor who suggested that I needed a pillow that provided more support for my neck. I did not really believe that the Tempur-Neck pillow would help until I tried it. I was pleasantly surprised - this pillow has improved my sleep quality significantly! The 4 star rating is only because I would love to have a fitted pillowcase that could be purchased with it (the pillow is smaller than a standard pillow).

In 2000 I purchased both the original TemperPedic bed and pillows. It was time to replace pillows and this one said it was like the original. It is not! It is over 6 inches shorter and is not as heavy or firm as the original pillows. This pillow is the same shape and is comfortable but not the quality I was expecting. I have recommended TemperPedic to many people over the years. With this purchase it is clear that quality has significantly decreased and is not the original product I fell in love with.

The pillow is small! And the curved part that is supposed to support my neck does not. I selected medium size based on the measurements on the website and the pillow does not match the measurements. Plus, it is not firm like the website mentions. The pillow is as if it's meant for a child and I don't believe my neck and shoulder are staying supported all through the night. Plus, you're not allowed to return and get refunded for the pillows! Even if you don't open the packaging. Shady!