[This review was collected as part of a promotion.] I was super excited to get the pillow. I saw some reviews stating it was too hard but I like firm pillows. This is a rock with a cover over it! Since they don't do returns I would not buy this pillow unless you like EXTREMELY firm pillows. I will not try any other pillow because of their no return policy.

Have been using a Tempur pillow for years & decided to get a new one. They have changed their foam formulation and the new formula is much firmer, and is not comfortable for me at all. It is a shame because I love my old one, but cannot use the newer one. They also don't accept returns on pillows, so now I am stuck with 2 of them.

[This review was collected as part of a promotion.] I started having pains in my neck (probably osteoarthritic--I'm pushing 60). Noticed while on vacation that they went away, so figured they might be related to my pillow and/or mattress. Tried a tempur-neck pillow and it worked to relieve the pain. I wake up feeling refreshed rather than sore in my neck.

[This review was collected as part of a promotion.] Since having the smaller, firmer, side sleeper my neck tension and soreness has only increased. This is my unique experience, and I do have joint issues, but I feel I wasted my money on a very experience pillow.

[This review was collected as part of a promotion.] this is the most comfortable pillow i have ever slept on. I am mostly a side sleeper and had trouble in the past finding a pillow that was firm enough to support my neck, yet would hold my head in the right position. This pillow does both. Best pillow ever, i would recommend to anyone who has trouble with their neck or shoulder. If you sleep on your back or side give this one a try, you will be glad you did.

[This review was collected as part of a promotion.] Not soft like my other Tempurpedic pillow that I was hoping to replace after many years. I had high hopes & tried it for a couple of weeks but my sleep suffered & left me with a sore neck & upper back.

Wow. As a previously very happy TP customer of 10 years, I'm pretty surprised to be writing this. I purchased this for my wife but neither of us can bare sleeping on it despite trying for weeks for a non-existent breakin. For reference, I am 160lbs, 5'10" my wife is 125lbs @ 5'10". * Materials are not at all the same. * Too stiff. There's very little give, and has been 0 "break in" over the course of several months. * Uncomfortable on neck -- the lack of "give" in the pillow causes your neck to be craned up in a very uncomfortable position. * The pillow smells. Though that has decreased in the last few months. * No return policy. Ouch.

[This review was collected as part of a promotion.] Previously purchased small Tempurpedic pillow several years ago. The pillow had become too soft and I was experiencing increasing neck discomfort at night and during the day. Upon consideration of a replacement pillow, I read on Tempurpedic website about measuring neck to shoulder to determine pillow size (depth). My husband measured my neck to shoulder length and I found a medium pillow was what I needed! I ordered a medium size pillow for me and a large size replacement pillow for my husband. (Buy one get one for same price!) The pillows were delivered in an out 3-4weeks. It took some time to "break in" my new pillow, but my sleep improved immediately! No neck pain at night or during the day. I am very satisfied with the purchase.

These pillows are not the original neck pillows that I purchased years ago. They stink and have been airing out since I received them, so I have not been able to use them. Very disappointing. Was considering a mattress to but there is no chance of that. FAIL!

[This review was collected as part of a promotion.] When they say firm, this pillow just that. I want to love it but I feel like the support side is too high. I am 6' tall and after measuring saw that this was the one suggested. I am a back/side sleeper. When I am on my back it is fine but if I side sleep too long my neck hurts. I think I am on week three and will give it a few more nights. If that doesn't work I am going to shorten it a bit.