[This review was collected as part of a promotion.] Ordered a large-sized pillow according to the measurements provided by Tempur-Pedic. When I tried to lay on it the first day it arrived, it was too big for me even though measurements for my neck and shoulder were supposed to be fit for this size pillow. Contacted their customer service, and the answer was that they do not accept any returns or exchanges for pillows. They only do for mattresses... That's very frustrating as I spend around 100$ for a pillow I cannot use and cannot even exchange for the right size, did not even want my money back. The pillow is not even used; simply tried laying on it once I received it. Not the best experience. Not sure if I will spend more money to buy a different size pillow or just get it from another company.

Pillow provides great support but the height differences very from my old one. I had a medium for years and reordered. The new one was taller and uncomfortable. Ordered the low and it is too low. Something changed in the production and now there is not a good in between height. Still happen to love the support and quality...but miss my old one!

[This review was collected as part of a promotion.] I had been trying to find something for better neck support. I didn't realize this product could not be returned when I bought it. I slept on it once with a sheet covering it and found it to be really uncomfortable. I put it back in the box where it is just sitting in my house. I get that others may really like this pillow. I wasn't bothered that it wasn't the right pillow for me. What bothers me is that I can't return it. For that reason alone I'll never buy Tempur-pedic products again.

We've had a tempurpedic neck pillow forever and love it, but it was starting to deteriorate. After careful measurement we ordered two mediums. I don't even have words to describe how awful this new pillow is. It does NOT conform to your head/neck. Rather it's like sleeping on a rock. I'm beyond disappointed, having chosen to get the "real" deal rather than a knock-off for the quality. The company should offer other options than just "extra firm." Who would know that extra firm means rock solid! Waste of lots of money since you can't return them. Clearly, these are different than their old ones.

[This review was collected as part of a promotion.] I had hoped to find a solution to my snoring problem, and based on online reviews found the TEMPUR-Neck Pillow to be highly rated. I tried sleeping on it for three nights and found it to be very uncomfortable, not permitting me a good night's sleep on any of those nights. When I contacted the company to request a return authorization and refund, I was told that they do not accept returns. This is the only bedding company I have ever dealt with that will not permit returns or even offer a partial refund if the item is donated. I am now stuck with a pillow that I cannot use.

[This review was collected as part of a promotion.] I can't say enough great things about the TEMPUR-Neck Pillow! It provides great support but also is soft and plush at the same time. My neck pain has went away entirely since I've been using the neck pillow. I recommend TEMPUR-Neck Pillow to any and everyone!

I love Tempur-pedic beds and pillows, own both. This neck pillow is just what I needed. I am so pleased with this pillow, it helps keep my neck in alignment. I saw some people talking about getting a larger one and was concerned. These are only one dimension size, the sm,med,lg are the thickness of pillow. Beware this is important for your neck, there is a help box that explains size is depth of pillow based on your necks length, not the size of the pillow (dimensions). You will love this pillow, it is so comfortable.

I purchase this neck pillow several months ago. Unfortunately due to air tight packaging the chemical odor couldn't escape. This smell is not something you want in a pillow. If pillow had been properly stored in open air before shipment I would have kept it. Too bad,This was a replacement for my original Tempur-Pedic which after over 10 years finally wore out.

[This review was collected as part of a promotion.] This product was terrible! Not what I was expecting at all. I needed a hard pillow but this pillow did not fit the shape of my neck, and only made things worse. Plus one cannot receive a refund, which is not advertised clearly on the website. I was extremely disappointed, and absolute do NOT recommend this product!!

I got this pillow for my partner who had been having neck pain, that after process of elimination and correction of other factors, we attributed to our sleep environment. She has sung this pillows praises many times over and has had a great improvement in neck pain/discomfort! It is comfortable, with good support and firmness. She is a side and back sleeper and this pillow has been comfortable for her to sleep on in both positions. Well worth the money spent for the quality! Side note: I have tried the pillow as well and though I have found also found it very comfortable, as primarily a stomach sleeper, it is not ideal for that position.