I think I should have ordered the small rather than the medium as it raises my head too far up. But I went with their measurements. It also is made of some material that is not as soft as my previous tempurpedic pillow which was too old to keep. I may keep trying to use it to see if it softens up. Otherwise I will need to gift it.

[This review was collected as part of a promotion.] Used the measurement chart on the website to order size M. Did not match at all. It is not even the size that is the problem, it is the actual shape of the pillow that does not fit the contour of my neck and shoulders. Gave it a month try, makes my neck hurt. Horrible product, no return policy. It is already in the trash. Don't bother.

[This review was collected as part of a promotion.] Was skeptical about this pillow as I normally lean towards fluffier pillows. However, ever since using the Temper-Neck Pillow I have not woken up with any neck pain. The pillow is very supportive for both side and back sleeping. Would recommend to anyone with constant or even occasional neck stiffness after sleeping.

This is it! I was given a free pillow with purchase of mattress and I chose the neck pillow. I was going through a very stressful period and the stress collected in my neck and shoulders. This pillow made all the difference. I never went back to a regular pillow and that was 15+ years ago. So my hubby started having neck pain and he wanted my pillow. I immediately ordered him is own neck pillow. It takes about two weeks to break it in and get use to it so don't give up on it. You will grow to love. My hubby has not went back to his regular pillow like he originally planned. He is hooked now. Just would like to suggest that Tempur-Pedic make it bigger like the original neck pillow.

[This review was collected as part of a promotion.] I had a tempur-neck pillow for YEARS. Love it. Finally broke down and replaced it. These pillows are great, but this one is SO firm, it makes my face and ears go numb. I think I am going to have my kids jump on it to try and un-firm it. Maybe then I can use it. I ordered according to the size chart, and even measured, it doesn't fit me right. I'm female, 5'5." I'm so sad to have a very expensive pillow I can't use or return. I wish there was a return policy. My next expensive pillow will be from a company that lets me try it first. It's such an important item.

[This review was collected as part of a promotion.] I ordered a pillow on line, never opened the packaging, pillow was too small, called to send back and was told against policy, your policy is totally un business like and never will I buy or recommend Tempurpedic.

[This review was collected as part of a promotion.] As a side sleeper, I was having issues waking up in the middle of the night due to my arms falling asleep and some possible neck pain. I tried out the TEMPUR mattress topper and the neck pillow as a possible solution. Fortunately, this combination of materials has seemed to alleviate my problems, though I do have mixed feelings about the pillow. Be advised, the website is not joking about the pillow being firm. It is a bit firmer than I'm used to and it does take some getting used to sleeping on the contoured shape. Despite being firmer than I would like, it does seem to be doing the job and allowing me to sleep better. Consider trying one out in the store if you can before you commit to buying. Returns are unfortunately not allowed unlike other retailers.

[This review was collected as part of a promotion.] Love these pillows for relieving neck and back pain. The small is actually smaller than I'd expect but it does still work for me. I was having back and neck pain every night before deciding to buy these and they were definitely worth it. I have shoulder pain from an ac joint separation and the pain extends to my neck sometimes so I'm glad that this helps lessen the pain, I'm going to have surgery but for the meantime this makes it a little easier

We were excited to get our new Tempur-pedic pillows and used them right away, but the first night, I thought I smelled mildew in a big way. I tried again the next night (switching my husband's pillow for mine - shhh, don't tell him), but it still smelled. I called Tempurpedic, and they said, "Give it a week; the smell should be gone by then." We did. It wasn't gone. It wasn't mildew, but it was chemicals from whatever they make the foam out of. Needless to say, we returned the pillows and are now back to our old, mushy ones. I so wanted to love the pillows. They felt great, but we couldn't stand the smell.

Thought I had pretty broad shoulders, so I got the large thinking I have a big gap to cover as a side sleeper. Much too firm (I had the original years ago and don't remember it being this stuff) and much too big. Useless for sleeping, but because there's no refunds so I'm just using it as a meditation cushion.