[This review was collected as part of a promotion.] I had been trying to find something for better neck support. I didn't realize this product could not be returned when I bought it. I slept on it once with a sheet covering it and found it to be really uncomfortable. I put it back in the box where it is just sitting in my house. I get that others may really like this pillow. I wasn't bothered that it wasn't the right pillow for me. What bothers me is that I can't return it. For that reason alone I'll never buy Tempur-pedic products again.

I have been only using TEMPUR-Neck pillows for over 20 years! They usually last me 3-5 years before they start feeling too soft and lose the support that I need for my neck. However, the most recent pillow I purchased is much softer than the pillows I had previously. I don't feel like my neck is as supported and I have more pain when I wake up. Disappointed.

I HAVE A TEMPUR - NECK PILLOW THAT I PURCHASED ABOUT 10 YEARS AGO AND THE QUALITY AND SURPRISINGLY FIRMNESS IS STILL BETTER THAN THE NEW TEMPUR-NECK-PILLOW! I WOULD LIKE TO KNOW HOW CAN I OBTAIN A REPLACEMENT PILLOW CASE FOR MY 10 YEAR OLD TEMPUR-NECK PILLOW. OR YOU GUYS CAN JUST SEND ME ONE AS A GOOD SHOW OF CUSTOMER APPRECIATION!

I need support to relieve stiffness, soreness & limited range of motion; of my neck. I have purchased less expensive contour pillows in the past, they were not effective. Nor was a regular pillow folded. I purchased this one at the recommendation of a Dr of Chiropractic's. It is a much smaller pillow - based on the Dr's assessment of my body frame size. I thought at first that it was not going to be adequate. It is firmer then any other I have tried & conforms to my frame. So far retaining its shape & firmness. It is expensive, but for me money well spent. I am very pleased.

[This review was collected as part of a promotion.] I began having horrible neck/back pains when I would wake up, but the Tempur- neck pillow changed all that for me. Not only do I not wake up in pain but I get a good nights rest. It is worth every penny for sure.

[This review was collected as part of a promotion.] This helps my neck and shoulder. I sleep on my side mostly. I measured between sizes and they say to go with the smaller size. I went with the large anyway and think it's maybe a little big so I'll probably order a medium at some point.

I ordered the small pillow as I have a smaller 5'4" frame and the ergonomics of this pillow just does not work. It's tolerable to fall asleep on my side, but laying on my back is basically impossible as the larger bump is awkwardly shaped and doesn't form a brace for my neck but rather holds my head raised in the air. I wake up with a sore neck and it's been in pain all day. I got this pillow and the Tempur-cloud pillow which I wish I just ordered two of. This neck pillow just is not flexible to a variety of bodies and if you aren't even allowed to return it after trying it once, it is a gamble and waste of money.

[This review was collected as part of a promotion.] Arthritis in the upper spine lead to pillow suggestion by friend. I love it! I passed this information along to my PT and now she is suggesting it to patients like me. She is thrilled to have another to tool to help people!

[This review was collected as part of a promotion.] I used this pillow at my aunt's and immediately was hooked. I have a reoccurring pinched nerve in my neck and this is the only pillow that helps. I ordered the largest size. I sleep on my back, side and stomach and am comfortable in all positions. I take this pillow everywhere with me. If I use any other pillow for even one night, my neck pain returns. Five stars. I'm a lifer.

Thought I had pretty broad shoulders, so I got the large thinking I have a big gap to cover as a side sleeper. Much too firm (I had the original years ago and don't remember it being this stuff) and much too big. Useless for sleeping, but because there's no refunds so I'm just using it as a meditation cushion.