While the customer service was exceptional, the quality of these pillows not so much. I tried 3x to get a pillow that actually supported my neck and all of them arrived relatively flat and quickly lost the little bit of support they had. I have had these pillows before but as of late they have been horrible!

It is a little too hard for me and it makes my neck hurt. It is a little better now than when I bought it but it is still too hard. It never seems to conform. I was going to return it but I lost the receipt. My daughter opened the box and she threw the box away and she probably threw the receipt away along with the box.

[This review was collected as part of a promotion.] This proved to be too firm out of the box, so I called to begin a return. The pillow had only been in my possession about 10 minutes at that point, but I was told that pillows could not be returned. I had seen the "90-Night Trial" guarantee that said, "If you don't love it in the first 90 nights, you can send it back"--but only after the fact saw that there is an asterisk there, and this does not include pillows. Caveat emptor!

Both my husband and I used these pillows for about 1 - 2 weeks only to find that it was worsening our neck and shoulder pain, not improving it. They turned out to be a huge waste of money. We later found out from multiple friends that they had the same experience. Please ask around, and if you've had a bad experience please review these things!!! We wish we had known in advance.

Wow - how small can you make a pillow and still label it for general use. This pillow isn't even large enough for a child. Put it on a real adult bed and you will lose it. Laugh (or cry) when you put a standard pillow case on it. Stupidly small. Last Tempur product for me.

My first purchase of this product was at a Mall in Freehold, NJ years ago. I was very pleased with it. My most recent purchase of this product was online, and it doesn't seem to live up to the standard set by the first one. It doesn't seem as firm, but I would still recommend it.

[This review was collected as part of a promotion.] The firm pillow is not comfortable. Tempur-Pedics pillow policy is BUYER BEWARE because once you use the pillow it cannot be returned. The tempur pedic material in my pillow is to firm. Tempur-Pedic should have a program in place to get their 3 different density materials into the hands of consumers interested in the tempur-pedic product who shop online.

[This review was collected as part of a promotion.] I've had neck problems for a little while now, and this pillow has helped me so much! I haven't had headaches that I used to get and I spend less time in pain each day. This pillow has been very helpful for me!

[This review was collected as part of a promotion.] This is an amazing pillow especially if you sleep on your side. It's firm enough to hold your head position the entire night but soft enough that it's not uncomfortable. It's also easy to clean as you can take off the cover and wash it.

[This review was collected as part of a promotion.] Thought I wanted a new tempur-neck pillow because my old one actually made my ear hurt during the middle of the night. So got the new one and quit using it after that first night - it is harder than the old one. The new one is now on my living room chair and used as a arm rest or back rest or on the living room floor for my head when doing exercises.