Customer reviews for Tempur-Pedic TEMPUR-Neck Pillow, Standard forTempur-Pedic TEMPUR-Neck Pillow, Standard
Most helpful positive review
5 out of 5 stars review
Quality and comfortable product
Rested sleeper
Originally posted on
Tempur World, LLC
Most helpful negative review
1 out of 5 stars review
Unfortunately, Not for Me
Colorado Buyer
Originally posted on
Tempur World, LLC
5,394 reviews
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- 2 out of 5 stars reviewVerified Purchase5/22/2023I had high expectations of these pillows because they were Tempur-pedic. They are hard as rocks. I am not able to use them. And I was not allowed to return them. They were very expensive pillows. And I feel like I totally wasted my money. Very disappointing.
Not what i excepted!
SKOOriginally posted ontempurpedic.com - 1 out of 5 stars reviewVerified Purchase10/29/2020The neck pillow is extremely stiff and does not give at all with the weight of my head. It's also really bad for side sleeping, and you have to both go to sleep and wake up on your back unless you want your neck and shoulders to hurt. I talked to customer service about my dissatisfaction with the product and requested an exchange but they refused to offer one.
Extremely stiff, small, not comfortable
Unsatisfied SleeperOriginally posted ontempurpedic.com - 5 out of 5 stars reviewVerified Purchase8/30/2022[This review was collected as part of a promotion.] I was gifted my first T-P neck pillow 20 years ago. Recently, because I was chastised by my friend for having it so long and hadn't upgraded to a newer one. I knew it was hypoallergenic and wasn't worried at all. To appease her concern for me, I upgraded to your new neck pillow and have loved the experience! Since the new one had a different design,I was a bit sceptical, but was rewarded with the best pillow and sleep I've ever experienced. Thank you!
Something old, something new.
Eyelid TheatreOriginally posted ontempurpedic.com - 1 out of 5 stars reviewVerified Purchase5/26/2022[This review was collected as part of a promotion.] I recently purchased a new neck pillow to replace an aging neck pillow that I received in 2007 with my original Tempurpedic mattress. That pillow had started to wear down and the neck crease had worn down to the point it wasn't giving my neck the support it needed. I was waking up with headaches. So I ordered a new set. I was excited to get two for the price of one. However, this pillow is NOT the same quality as the old one from 2007. In fact, when they say "extra firm", they mean it. This pillow is as hard as rock. It does not conform to the shape of the neck. In fact, it doesn't conform at all. It is rock hard and very uncomfortable. My headaches have only gotten worse and now I have ne...
Hard as a Rock
DB2022Originally posted ontempurpedic.com - 5 out of 5 stars reviewVerified Purchase1/28/2015I bought this pillow before Christmas, and I'm so in love with it. It comes with me wherever I go. I've had neck and shoulder pain for years, and I had been interested in purchasing an ergonomic pillow but I got so many divided opinions on them that I just couldn't take the plunge. I finally got to the point where I would try anything, and I am so glad that I did. This was the best purchase I've ever made. It's made a huge difference! So worth it!
Love this Pillow!
honestamosOriginally posted ontempurpedic.com - 2 out of 5 stars reviewVerified Purchase9/18/2020Really wanted to love this pillow however it feels much too small. Constantly readjusting throughout the night, for example, if I roll over, there isn't enough pillow to be comfortable. Tried the large as well, same issue. I have a king sized bed and, while I love the firmness of this pillow it doesn't keep up with the space I seem to cover.
Overall Too Small
King Sized NeededOriginally posted ontempurpedic.com - 3 out of 5 stars reviewVerified Purchase2/7/2022[This review was collected as part of a promotion.] ...than my older versions (about 20 years old with tags that said they were made in Denmark). But since the new pillows aren't returnable I am using them by putting my head on the lowest corner. I assume the old ones were medium too, but the tags didn't say and unfortunately I tossed them out before I tried the new ones.
Pillows harder and smaller and less comfortable...
NagOriginally posted ontempurpedic.com - 1 out of 5 stars reviewVerified Purchase3/14/2024[This review was collected as part of a promotion.] The title said "large" but it is smaller than small. A size for babies, but falsely titled large, very deceptive. Comfort wise it is like putting my head on rock or a wooden log. I would give negative five if I could or at least a zero but none of those are options. I contacted the customer service with the size concern, they said "the size is mentioned on the website" therefore can't take it back even though it is still in the original pack and unused. This is absolutely strange. If customer is dissatisfied, the seller takes the product back happily and with apology. THIS IS NOT THE CASE WITH TEMPERPEDIC. I was about to buy a king size mattress from Temperpedic, but thank God, I know the ...
Deceptive size, Very uncomfortable
M.A.SuhailOriginally posted ontempurpedic.com - 5 out of 5 stars reviewVerified Purchase4/29/2024[This review was collected as part of a promotion.] Very comfortable pillow. I bought this after my wife has been sleeping on one for several years. I started having neck issues almost every night, and at my wife's recommendation, I bought this pillow. I love it. It has greatly alleviated the issues I was having with my stiff neck.
Comfortable and Built to Last
DogboyOriginally posted ontempurpedic.com - 1 out of 5 stars reviewVerified Purchase6/30/2023[This review was collected as part of a promotion.] We have bought Tempur-Pedic neck pillows for years and they have been wonderful. The last pillows I ordered are awful. They are so stiff that you have a hard time sleeping on them. I have been trying to break one in by sleeping on the little side (big side is too stiff), but pillow is still very hard. I would not recommend this pillow and my husband and I are so disappointed that we cannot use them, especially since they are not returnable.
Too stiff!
Not happyOriginally posted ontempurpedic.com - 5 out of 5 stars reviewVerified Purchase8/5/2024[This review was collected as part of a promotion.] We had these pillows for over 12 years now and we were due to change them and wanted the exact same onea for a reason. Best sleep ever as they mold to the body and they provide the best support. Would definitely recommend having them.
Amazing sleep
Happy sleeperOriginally posted ontempurpedic.com - 2 out of 5 stars reviewVerified Purchase5/27/2020The quality is great- obviously it's a tempurpedic, but this specific pillow was a total let down. I was using the Tempur pillows that were included with our mattress for the past 6 years. Over time they broke down and lost shape, but that's expected when they're 6 years old! I recently started having side/back neck pain so I figured this style would help being a side/back sleeper, but I was wrong. It's not thick nor firm enough (I did measure correctly). I would definitely not purchase this pillow again and I would also advise you to not waste your money on one. If you're looking for a pillow stick to one of their normal styles of pillows.
Let down
TB419Originally posted ontempurpedic.com - 2 out of 5 stars review12/13/2025The neck pillow was not what I expected. The picture in the website makes the pillow look so much more cushioned than it actually is. The contour of the pillow is too specific to support anything else other than your neck. I feel like I HAVE to sleep on my back the whole night to actually use the pillow properly. If I sleep in any other position like my side, the pillow hurts my ears and I toss and turn to find a good position.
Alright…
Eh sleeperOriginally posted onTempur World, LLC - 5 out of 5 stars reviewVerified Purchase11/28/2023[This review was collected as part of a promotion.] love this pillow, and recommend reading up on how best to use it - but the first one I ordered was stolen, and the second box was tampered with; so maybe it would be more advisable to use discrete packaging?
Great pillow, but maybe smarter to ship in the unmarked box?
Lauren QuinnOriginally posted ontempurpedic.com - 4 out of 5 stars reviewVerified Purchase11/3/2023[This review was collected as part of a promotion.] The pillow seems to be a great choice for me but the pillow is really hard and uncomfortable at first. It's hard to get used to but once it softens, I'm sure it is going to be my favorite since the first night's sleep was good.
Hard pillow at first
Happy sleeperOriginally posted ontempurpedic.com - 1 out of 5 stars reviewVerified Purchase10/18/2023[This review was collected as part of a promotion.] The firm pillow is not comfortable. Tempur-Pedics pillow policy is BUYER BEWARE because once you use the pillow it cannot be returned. The tempur pedic material in my pillow is to firm. Tempur-Pedic should have a program in place to get their 3 different density materials into the hands of consumers interested in the tempur-pedic product who shop online.
Be careful what you buy.
Unhappy pillow buyerOriginally posted ontempurpedic.com - 5 out of 5 stars reviewVerified Purchase1/29/2022[This review was collected as part of a promotion.] Bought a new Tempur Neck pillow to repace the one I have had for years. It is a little larger than the older one, but I like it even more! Same comfy sleep I have had before. It does sleep a bit warm, but using a second pillow case takes care of that for me. Getting buy one/get onw was a plus!
Best Pillow Ever
Happy CamperOriginally posted ontempurpedic.com - 4 out of 5 stars reviewVerified Purchase3/8/2016This is not a "squishy" pillow you love to curl up with but my chiropractor recommended I purchase one. It is expensive but it does hold up. (This is my second one since my son grabbed the first one a few years ago and is still using it.) I purchased it because I was waking up each morning with headaches. Since I have been using it, I think the number of headaches have gone down. I still get them but not as much. Would I purchase it again, probably, if I had the extra money.
Quality Pillow
Grandma LindaOriginally posted ontempurpedic.com - 5 out of 5 stars reviewVerified Purchase2/23/2022[This review was collected as part of a promotion.] I recently bought the Tempur-neck pillow for use with with my CPAP mask for sleep apnea and find the pillow to be very effective for this purpose. The pillow itself is very comfortable, has very firm feel to it, making my CPAP mask to stay put as I sleep on my sides. Even laying on my back feels very comfortable. I feels like a very hight-quality material that could last for a long time wht little degradation.
High-quality and very comfortable and firm pillow for my use
Pleasant sleeperOriginally posted ontempurpedic.com - 1 out of 5 stars reviewVerified Purchase9/1/2021I bought this pillow with hopes it would help my neck pain. I have a tempurpedic mattress and love it. This pillow is horrible, however. It's not just "firm", it's hard as a rock. I ordered the size small based on my measurements and it is MUCH too small. It put pain on my shoulder when side sleeping, even though I am a petite, 5' 3" woman. It's a shame tempurpedic does not offer returns, I am very disappointed.
Like sleeping on a rock
Keb0024Originally posted ontempurpedic.com