I had an old Tempur neck pillow, that was much softer and a few inches longer - I guess Tempur changed their formula for this pillow because the feel of it was completely different then my old one and the length was shorter. I found this new pillow uncomfortable.

[This review was collected as part of a promotion.] I tried this pillow every night for 2 weeks and found it to be very uncomfortable. I had to stop using it due to the pain in my neck. It was an expensive lesson and I regret buying it. Unfortunately I was told it was not a returnable product. If this is inaccurate send me instructions on how to get a refund.

[This review was collected as part of a promotion.] I have one and my wife kept stealing it, so I bought me a new one. We both love our neck pillow it does stop our neck pain and allows us to sleep better. We also have to twin long Tempur-Pedic mattress with adjustable bed frames and we love our beds and pillows. We will buy again.

I gave it a shot even though it got bad reviews for comfort, size, and smell...and I did it because I invested in their mattresses and pillows in the past and loved those items! But this product is really not worth the price. After weeks of use (I gave it a shot!), my neck is still sore. It's really flat and only fits half of a standard pillowcase. Also the chemical smell is still there. This company needs to listen to all these bad reviews and offer a high-quality product (like the rest of its line). Very disappointing.

[This review was collected as part of a promotion.] I tried to like this pillow. It's very small. As a side-sleeper who likes their arm under a pillow this was not a good thing. After about a week of use, it got to be a little to soft and it kept shifting so it put a lot of pressure on my jaw and ear because that was what ended up on the ridge of the pillow.

I was somewhat disappointed with my tempur neck pillow. It is much firmer than I anticipated. My husband sleeps on a foam pillow (not sure what brand), but it is more forgiving and comfortable. Maybe the Tempur will soften up, but right now it is quite hard.

Pillow provides great support but the height differences very from my old one. I had a medium for years and reordered. The new one was taller and uncomfortable. Ordered the low and it is too low. Something changed in the production and now there is not a good in between height. Still happen to love the support and quality...but miss my old one!

[This review was collected as part of a promotion.] I was in a car accident that changed my life. I cried daily with neck pain and headaches until I was given a Tempur-Pedic neck pillow. It made a profound difference in my ability to sleep and wake without the pain. I used that pillow for two years and absolutely loved it! It wore out so I ordered a replacement in March. I've been sleeping on the new pillow for 10-12 weeks now. I canNOT get use to it! It looks like my old pillow, it is 6" shorter in length, (which makes no difference) but the material is different. I'm back to waking up with headaches and neck pain. I believe the difference in material makes this pillow not as soft and yielding, making it too firm, which is creating the problem. I loved my old Tempur-Pedic pillow - newer isn't always better.

[This review was collected as part of a promotion.] The materials are clearly high quality but although I bought a small size my neck and head could not get comfortable. The support seem too high, but maybe the issue was "too firm", so the neck could not find it proper position.

[This review was collected as part of a promotion.] I have to have good neck support or I won't be able to sleep and will have neck pain. This is my 3rd tempur pedic neck pillow in about 30 years. I've tried others, even on from my chiropractor, but they don't compare to this one.