[This review was collected as part of a promotion.] The pillow lasted less than a week before losing all support. My head literally hits the bed in some weird dip in the pillow. Contacted customer service to request an exchange, which required uploading a fair number of photos, only to be denied because there wasn't a "visible" dip. I had heard great things about this brand - something must have changed. Don't waste your money.

[This review was collected as part of a promotion.] The pillow works well for its purpose, but the length of the pillow is so very small. I have a queen sized bed and it looks like a child sized pillow on my bed. I ordered one for my daughter, who has a king sized bed - she gave it back to me. I was surprised that while I was able to select the size of the neck area of the pillow, I wasn't able to select the bed size for that particular pillow. At the time I ordered it, I assumed that was because it was going to be a relatively standard sized pillow. It really is almost too small. Other than that, the pillow is comfortable and provides the support for my neck as intended. As long as you are okay with a fairly small pillow, it works well.

[This review was collected as part of a promotion.] I loved the Tempur-Neck Pillow so much I bought one for my Mother and she loved it so much she would brag about it to the rest of the family!! When she went to heaven her pillow remains on my bed as a treasured momento!!

[This review was collected as part of a promotion.] I had to abandon this after about 6 nights of trying it, being uncomfortable, then reading the tempurpedic website and watching videos to learn what I might be doing wrong. My main aim in trying the neck pillow was to see if it would reduce snoring by supporting my neck more, and keeping the airway open. But this was a failed experiment and furthermore has left me with a sore neck. It might be the right thing for some people, but the strong/hard neck support is quite the wrong thing for other people.

My husband and I both use these pillows for our necks problems. I have stenosis and he had disc surgery. We are both tall and got the medium height. The pillow gives great support. It took a little getting used to but now it's like my Temperpedic mattress- I love it!

Wow - how small can you make a pillow and still label it for general use. This pillow isn't even large enough for a child. Put it on a real adult bed and you will lose it. Laugh (or cry) when you put a standard pillow case on it. Stupidly small. Last Tempur product for me.

[This review was collected as part of a promotion.] I loved my Tempur-pedic pillow that I bought in 1997. It was immediately comfortable. No neck pain. I brought it with me in my suitcase on travels. It did get softer and sagged over the many years, and I needed to replace it. The 2021 replacement product is a very different material, with an unacceptable feel. It's too stiff, and the dimension is too tall. I complained to Customer Service and was told it needed some 'breaking in'. I gave it a month. Nope. Unacceptable. Tempur-pedic policy of no refunds is also very disappointing. I realize that they can't re-sell any return product, but competitors do offer 100 days of try out and yes, refund is available. They either accept the return that they would donate to charity, or they ask you to just donate it to charity.

[This review was collected as part of a promotion.] This pillow went beyond firm into hard as a rock. Sadly I bought two. One was never even taken out of the box and they would not allow me to return it. If you like hard pillows it might be worth a shot but beware the return policy.

[This review was collected as part of a promotion.] I had two cervical fusions in 2003 and it was recommended by my therapist to purchase this pillow to help my neck. I recently had two more cervical fusions and really needed to purchase another pillow. This pillow is perfect to place my neck in a proper position. I love it!

The pillow is using different material compare to the ones I got a few years ago. it is too soft and it does not support the neck as strong as the old one. I used to buy this pillow one per year and loved it. I decided to come back try this again but very disappointing and I wish they did not upgrade the material.