First off, yes this pillow is harder than your average pillow, but it states it is medium firm. I can tell it is also softening with more use as tempurpedic does. It can take up to 3 weeks for it to soften up. It is amazing for my neck! I have been sleeping soooo good and i have no more neck pain at all! It's amazing. I think i did get too small of one (i went with small because i was worried a medium would be too big) but honestly i just put a thin pillow under it and that worked great and it sits at the perfect height now. Despite being a harder, more firm pillow, it is absolutely perfect for what i bought it for - which was neck pain. This is not an average pillow, and it's not meant to be. It's truly great for helping with neck pain

[This review was collected as part of a promotion.] I was really looking forward to this product. I haven't bought a new people in 5 years. However I'm disappointed. It's much smaller than I thought and I'm still having neck and shoulder pain. I really wish I could return or exchange it. I won't be able to afford another pillow for a while.

[This review was collected as part of a promotion.] I have to use a smaller profile pillow due to a neck injury and I found that the tempur neck pillow works best for me. I recently had to replace my old one which I had for over 15 years. This pillow supports my neck and relieves pressure. I have tried many other replacements and none compare to this tempur pillow. I take it with me when I travel and it is small and easy to pack in my suitcase. I would highly recommend this pillow.

I've had this pillow a few months and haven't really used it because it doesn't seem appropriate for sleeping at night. But I used it this week and woke up with severe tightness and pain. Really bad. I am a healthy 35 year old. DO NOT USE. It's not comfortable. Not supportive. And they won't give me my money back...terrible company.

[This review was collected as part of a promotion.] Before owning this pillow I had tried unsuccessfully to jerry-rig it's shape with other pillows. As a massage therapist I'm hyper-aware of alignment and this pillow has it all - properly aligns the neck - side or back-sleeping - and moreover my neck melts into it. Love it!

I just received my neck Tempur-Pedic pillow a few days ago and I no longer am uncomfortable sleeping! I have used Tempur-Pedic pillows for about 15-20 years. The last one I bought, I used it for 2-3 years and the last 6 months was uncomfortable. My physical therapist just told me I purchased the wrong one for my arthritic neck and TMJ syndrome! However, the one I just received (and I am writing a review for) is the one I always buy, except for the last pillow and my physical therapist approves! I didn't have to adjust to it and I slept all night. It felt like a dream! Also, I couldn't detect an odor to air out like I usually do (yeah!). I measured my neck as the instructions said to and I needed a "medium". The pillow is standard in size which is perfect for me. Thank you!

Bought online this small neck pillow to replace my old one (which I love), to find out this new one is 1.5 in longer, 1.5 In wider, 1 in thicker and much harder and stiff than my old one. Definitely a different kind of foam. Called to get a refund and was informed that any purchase online is non refundable. Tempurpedic, never again!

[This review was collected as part of a promotion.] For years I've wasted my time with other fancy pillows that were supposed to be good for neck/shoulder pain. They never worked. I finally caved and bought the tempurpedic. I know some people pft at the size (I bought small) but I love it. It's sized perfectly for me, instead of this big bulky pillow I have to keep moving around all night long. This also means I can easily bring it for travel. After waking up for weeks with a stiff neck, I haven't had the same pain since switching to this pillow. Really glad I finally bought one!

[This review was collected as part of a promotion.] I have severe chronic neck and shoulder problems and the new contour pillow I bought from Tempurpedic really gives me relief at night when I am sleeping. I also sleep mostly on my back because I use a CPAC Machine and this pillow is excellent for a back sleeper. I have owned several contour pillows over the years, but this Tempurpedic contour pillow is by far the most comfortable of them all. It is heavier, softer and more supporting than any other contour pillow I have ever used. It gives my neck & shoulders complete support all during the night. I highly recommend it!

Please don't waste your money. I used this pillow and my neck pain actually WORSENED. Also you should be advised of 2 things: 1. The size of the pillow is smaller than standard size. BEWARE 2. Tempur Pedic has a no return policy for pillows. So if you purchase a pillow and don't like it, be advised you are forced to keep it. This policy is so unfair. Other retailers let you return the pillow, so I would advise you to purchase your pillow from another retailer in case you don't like the product and want to return.