The material of this pillow is extremely hard and firm. However, I love the contour shape and can only sleep on contour shapes and prefer tempurpedic over other brands. I can only sleep but a few hours on this before waking up because it is so hard. I just tried the new TEMPUR-Cloud pillow, which is the softest material you have in pillows. I love the softness of that pillow so much, but hate the flat shape of it. Please make The Neck pillow with the Softness of the Tempur-Cloud. That would be the pefect pillow for me. I asked someone in sales about this and they said it would be impossible for you all to create a pillow that soft in the Contour shape. That doesn't seem right to me! PLEASE MAKE THIS SOFTER like the TEMPUR-Cloud!!!!!!!!!! There has to be someone else out there who feels the same way? Speak up if you agree!

[This review was collected as part of a promotion.] This is a good product. The only complaint I have is that the pillow had a funny smell for several weeks. The smell was from the plastic/encase that the pillow came in. I had to let it air for a several days before actually using it. Otherwise, it's a good pillow.

I loved this pillow for the first 3 to 5 days. I slept great! After that, my pillow flattened and provided no head and neck support. Also, I purchased the full size or the standard pillow but it was very small, compared to my regular standard pillow I'd have to say this neck pillow was more like a travel size pillow. I do not recommend this product.

I had been waking up with daily headaches and finally tried this pillow. I'm shocked at how much of a difference it has made... I no longer have headaches and neck/head discomfort in the morning. The pillow took a week or so to get used to and now I love it.

Since using this pillow, it has relieved any neck pain I had before. Also It lets me sleep all through the night. The only thing is, a standard pillow case is too large for the "small neck pillow". So, I took a king size pillow case and cut it down to size and made a perfect size pillow case for it, with fabric left over to make a case for my tempur-pedic roll pillow.

I have been sleeping on a Tempur-pedic mattress for 23 years I have never had a bad night sleep. I recently replaced the small neck pillow, which I loved with a new Tempur-pedic small neck pillow. Not only do I find it quite uncomfortable, I have begun to suffer with neck pain. The material that it is made of is of a different quality than the original one. I returned to using the old one.

The first night I used this, I thought i had WAY overpaid for a sub par pillow. And I HATED that it wasn't the fluffy, luxurious feather pillows I loved earlier in my adulthood. But I stuck with it because I had had neck pain for almost a year and didn't have any other solutions. So I kept using it, and I'm so glad I did. My neck pain has all but disappeared. It doesn't look or feel fancy; it just feels dense. But I have come to love how stretched out my neck and shoulders feel when I wake up.

My husband and I got pillows from here 10 years ago and loved them and can't sleep with anything else. We decided to get new ones finally this year and we were very disappointed. Ordered a large and it is very small and not anywhere near the quality they used to be. Would've returned if I could, but they don't allow returns.

[This review was collected as part of a promotion.] I hate large pillows that elevate my head too much, but had trouble finding a pillow that was thin but also supportive, until I found this neck pillow. The groove fit your neck and head perfectly for a supportive and extremely comfortable sleep. It's the only pillow I use now. Great for those who like to sleep on your back or slide, not comfortable for stomach sleepers.

I have used the standard-sized Neck pillow for years, and love it so much that I bought the travel size to take with me. I have two herniated discs in my neck and wouldn't be able to sleep with my Neck Pillow. It is truly a lifesaver to have a compact size one to pack in my suitcase. Pricey but worth it!