[This review was collected as part of a promotion.] Switching to a tempur-neck pillow was a life changing move! It is so supportive and makes falling asleep 100% easier. While it is sturdy, it is also very comfortable, and perfectly cradles my neck in order to give me a great night's sleep.

[This review was collected as part of a promotion.] While expecting a tempur material where the pillow molds to your head on the famous memory foam, I received a pillow that is made of a polyurethane material that is quite hard. Unfortunately it can't be returned or exchanged so it is a gambling, you may like it or not, and no way to secure customer satisfaction. I reached out to customer service, and they told me that the pillow has a break-in period, and will slightly soften over time with regular use. While I keep using it and waiting to get soften, a month later, I will keep my three stars for the lack of clear information on what to expect in their web site.

I purchase two of these pillows, for my wife and myself, following some complaints from my wife about the previous pillows we had, and a very frequent neck pain I was waking up with since some weeks. When it arrived, I was still skeptical... maybe too soft... maybe too tall... well, I put it to test and my neck pain went away from the very first night using it. I was also skeptical on the materials... seemed like this was an old-er model not up to date with the latest cooling tech... I was wrong... I do love this and how it feels, and the temperature on my cheek is just right, both in hot and cold nights. In conclusion, I thought it was an older product with problems and that it would not work for me, and I couldn't have been more wrong about it.

[This review was collected as part of a promotion.] I sprang for this pillow, paying the substantial bill because I thought I'd certainly be getting a guaranteed comfortable product for my balky neck and head. Unfortunately, the height and angle didn't work well for my frame, and I only found that out from trying it for a few nights. Despite persisting, I found that it didn't get any better. I had taken the gamble because I (mistakenly) read that Tempur-pedic gave a multi-month satisfaction guarantee; unfortunately, I hadn't read carefully enough to see that it didn't apply to pillows; likewise, Tempur-pedic doesn't accept returns or offer credit, so I am stuck with an expensive pillow that I can't use. :(

[This review was collected as part of a promotion.] I loved my Tempur-pedic pillow that I bought in 1997. It was immediately comfortable. No neck pain. I brought it with me in my suitcase on travels. It did get softer and sagged over the many years, and I needed to replace it. The 2021 replacement product is a very different material, with an unacceptable feel. It's too stiff, and the dimension is too tall. I complained to Customer Service and was told it needed some 'breaking in'. I gave it a month. Nope. Unacceptable. Tempur-pedic policy of no refunds is also very disappointing. I realize that they can't re-sell any return product, but competitors do offer 100 days of try out and yes, refund is available. They either accept the return that they would donate to charity, or they ask you to just donate it to charity.

[This review was collected as part of a promotion.] Took a few days to get used to since I'm used to decades old pillows folded under me to prop up my neck, but this is great. Once you get it into a spot where it feels like it's supporting your neck well, it doesn't budge or deflate over the night. Lovely for preventing migraines for me!

[This review was collected as part of a promotion.] This pillow was a tremendous surprise as I was managing back and neck pain, but shortly after trying this pillow my sleep is less interrupted and I awake pain free. The shape and density of this is very comfortable!

[This review was collected as part of a promotion.] Highly recommended. Make sure you check the sizes and have someone measure your neck to shoulder distance. I assumed I'd be small bc I'm only 5'3" but I'm a medium! I no longer have neck or shoulder pain, thanks to this pillow. The only thing I don't love (but have gotten used to) is how firm it is. I suppose it probably wouldn't work as well if it wasn't firm though!

[This review was collected as part of a promotion.] Not comfortable at all in fact my back started to hurt so I will not be using these anymore and unsatisfied that we are not able to exchange pillows even ones that have not been opened you should change this policy

[This review was collected as part of a promotion.] The small neck pillow is not as thick or firm as the original neck pillow which I've purchased in the past, so I am disappointed. It is very thin and much less supportive for the neck, making it too thin and soft for my needs. I hope Tempur-Pedic will make this an extra small pillow, perhaps for children, and go back to the original structure of their neck pillow. I purchased the medium firm pillow, but it is almost too firm and too large for me. Alas, I am looking at purchasing another pillow from a different company.