[This review was collected as part of a promotion.] Happy with both the customer service and the product. Customer service was attentive to my needs and solved a shipping issue quickly. The pillow itself is everything you want in a pillow. I think the only thing I can say this does better than other pillows (pillows being fairly similar is general design) is back support when sitting up and reading a book. The neck supportive design is nice as well.

[This review was collected as part of a promotion.] I've been using this Tempurpedic pillow for about 20 years. I'm pleased with my new one (replace about every 5 years) and am happy with the purchase. I have a relatively long neck and have experienced whiplash, and this pillow is the best I've found for my neck.

The Neck Pillow is helping me sleep better. I got into a motorcycle accident and went to therapy multi time and they recommend me to get a neck pillow. After 4 years the Neck Pillow help me sleep better without any pain on the neck since my neck was straight and not curve.

[This review was collected as part of a promotion.] Unfortunately I bought 2 of this pillow. After using for a few nights, I had to go to my orthopedist. The tempurpedic I ha before was great. Anyone want a brand new still in the packaging box for $50. Just pay the postage and it's your for half price.

[This review was collected as part of a promotion.] I am very particular when it comes to an acceptable firm contoured pillow for my needs. I have tried so many name brand and generic pillows over the years. Many companies claim that their pillow is firm, but it is not! The Tempur Neck pillow is PILLOW PERFECTION!!! I LOVE THIS PILLOW!!! It is the best most comfortable pillow that I have found! It is indeed firm support as stated & maintains a comfortable temperature. My sleep quality has improved greatly! I bought the large size and it provides a very comfortable sleep while on my side or back. I am so pleased with the Tempur (firm) Neck Pillow that it has become my new birthday gift to family and friends. My daughter and husband love this pillow so much they have asked me where they can but a second one as a reserve. Firm pillows aren't for everyone, so some may be caught off guard when they try a (firm) supportive pillow for the first time. But, if you are looking for a true ergonomic FIRM neck pillow, I suggest giving this pillow a try. I think it's the BEST!!!

[This review was collected as part of a promotion.] This neck pillow is very well made and conforms to your head while sleeping. It is very firm! It took some time to get used to it while sleeping on my side. That being said, this is definitely a quality pillow and Tempur-pedic is a quality brand.

I purchased the TEMPUR neck pillow to replace one I previously owned. While the curve of the new pillow fit my neck well, the good news ended there. I found the new material in the product to be much harder but worse than that, very irritating to my skin. I had a rash on my face from using the pillow which persisted until I gave up and stopped using it. I tried putting additional pillow cases (up to 3) on top of the one it came with but nothing helped. Of course I had also washed the zip off case but unfortunately the pillow itself is not washable.

[This review was collected as part of a promotion.] I have a large Tempur-Neck pillow from seven years ago and it really is large in all dimensions. While the current version is okay, it's much smaller side to side and not quite as high on the high side. Frankly, I'm disappointed. I suppose it's better than not at all and I should have read the dimensions more carefully, but it makes me sad that a really good product is no longer available.

[This review was collected as part of a promotion.] I have another major brand contour neck pillow that is still soft and supportive. This one is only supportive with no comfort. Very hard to the point my ears hurt after a short while laying on my side.

[This review was collected as part of a promotion.] I struggle to sleep thanks to the scoliosis I deal with the pain keeps me up at night, especially when it's clustered around my neck. This pillow has saved several nights of my sleep and has saved my neck further torment at the hands of less qualified pillows. Thank you TEMPUR-PEDIC, my sleep has been saved thanks to you!