Like two hands gently support your neck. But with a softer touch. I have had one of these pillows for years and was recently parted from my pillow. I had to get another one as I immediately noticed the difference it meant to my neck and consequently the rest of my day. No pain and stiffness with this pillow supporting you.

I purchased 2 of these pillows 15 years ago. I take them with me everywhere when we travel. Absolutely love them. I was reluctant to order new ones reading both the good & bad reviews. Big mistake! Waste of money! Should not have ordered as the foam is completely different. It's super hard & does not conform to your body or get any softer with body heat. I have rods in my back from scoliosis surgery and my original temper pillows are the only pillows I can use to avoid neck & back problems. It's unfortunate that Tempur Pedic doesn't offer a satisfaction guarantee or replacement option for pillows. If you're expecting the new neck pillow to be as good as the older model....forget it. I'd give negative stars is possible.

[This review was collected as part of a promotion.] I had sciatica this fall and it turned out to be a problem with my neck. I was out of alignment pretty badly. One of the best things I did was purchase this pillow during my recovery! It takes about a week to get used to it if you have never used a contour pillow before, but now I'll never go back. This pillow keeps me in alignment and is very comfortable whether you sleep on your back or side. Great investment!

[This review was collected as part of a promotion.] This is the second time we've purchased these pillows as they are the only ones we will ever buy! Great neck support, has never lost shape, and super comfortable, especially when paired with a temperpedic bed which we also have! My hubby suffers from back and neck pain and this pillow is the only thing that doesn't aggravate it! Highly recommend!!!

I've been buying this pillow for 15 years. I buy a new one every five not because it's worn, but because I think I should. I have a very bad low cervical disk dysplasia. I cannot sleep on any other pillow without neck pain the next day. And, if my neck is sore, this pillow helps to relieve the pain. I travel every where with the pillow. It's not made full size anymore so I have to retrofit my pillow cases. I do miss the full size pillow for my bed at home. I have and will continue to recommend this pillow to anyone who suffers from neck issues. I adore it!

I had this similar pillow for 12 years and loved it. Obviously that's a long time for one pillow. I bought a new one and it is so much bigger. I followed the size guide and everything. I wish I could return it. It's hurting my neck. Uggghhh! It's bigger than you think.

[This review was collected as part of a promotion.] The neck pillow has allowed me to start dreaming again when falling asleep. No more waking up in the middle of the night to readjust my pillow because it was hurting my neck. Now my entire family has 1 of these in their bedding set. Thank you!

I have used this pillow for years, but the new one is nothing like my old one. The new one is as hard as a rock, and I simply cannot get comfortable on it. I'm really disappointed that I bought one online because they do not allow returns on pillows.

[This review was collected as part of a promotion.] I have only had this pillow for ~1 week, and have gone through a whole bunch of pillows to try and find something that doesn't aggravate my neck (I have a bulging disc at C6/7). This pillow has been absolutely perfect for me so far, as it keeps my head level and supported while still having that signature tempurpedic cushion. I foresee using this pillow exclusively for a long time to come.

I use a similar pillow at a relative's house when I visit. I thought this pillow would be the same but it's very much firmer. I think it'd be best for back sleepers. I'm a side sleeper and use the shortest rolled edge. It takes a little while to get used to the firmness. The pillow is constructed well and came with a zip cover. I'd recommend this product for anyone who wants a very firm pillow, especially if they sleep mostly on their back.