I find this pillow to be extremely uncomfortable. It's hard as a rock. Figured my body heat would help to soften it within a few minutes of each use, but this is not the case. I have trouble falling asleep while using it, and wake up most mornings with my head on my mattress due to discomfort. Also noticed a strong chemical odor when I received it five weeks ago - the scent still resides. I find it unfortunate that this is such an expensive pillow, when it does not own up to its claims of offering "comforting therapeutic support." Wish there was something that could be done to make my money spent worthwhile, since I spent a hefty amount on a product I cannot use. Unfortunate but understandable that they do not accept returns.

[This review was collected as part of a promotion.] This pillow has done wonders for my sleep. It fits perfectly under my neck & head, keeping me fully supported all night. I'm no longer waking up multiple times in the night to get comfortable, & when I do wake up in the morning, I have no knots in my shoulders. Wish I would've made this purchase years ago!

[This review was collected as part of a promotion.] I'm around 5'11" and a large neck pillow was the perfect size! Did not realize how much my quality of sleep had deteriorated due to improper neck support, but now I sleep and feel like a brand new person. You won't be disappointed

The woman who answered the phone and took the order was abrupt and dismissive during our very short conversation. She did not seem to want to be bothered with selling the product. I told her the size of the pillow, she said a medium size cover was needed & was very emphatic that there were no exchanges. Foolishly trusting her to know the products, I bought 2 pillow covers as I did not want to "bother" her again, ever. The cover is too small for the pillow. I can compress the pillow to force it into the cover but that reduces the "give" in the pillow's support. So, I have 1 cover still in the plastic bag, unopened, and another gathering dust. How silly for Tempurpedic not to make pillowcases for these speciality pillows and market them to their customers.

I don't like this pillow at all. It is very hard and uncomfortable. Plus it smells horrible. I've let it air out for a long time and it still smells. Also, you are not allowed to return the pillow. Even if the plastic was still on. What a waste of a lot of money.

I disagree with Michele, I am a side sleeper and have the pillow for back sleepers and couldn't be happier. It depends on the person. The best investment we ever made was the mattress set and pillows. All our back pains went away and I fall asleep faster than before.

My chiropractor has always suggested sleeping with a rolled up towel under my neck to help with my spine alignment, so I thought this pillow would be perfect. The first night I used it, I woke up with a headache I couldn't get rid of. This scared me off using it again until a couple nights later... same thing. Now I can use it without headaches, but it's so firm, it makes my ears red and hurt if I lay on my side. My fiancé doesn't seem to mind it, though he pretends like the big bump isn't there and just lays on the flat part.

[This review was collected as part of a promotion.] The pillow is not as hard as I would have liked it to have been, but it does its job. It is very comfortable and sits right at my neck area. Ever since using this pillow, I have been sleeping like a baby.

I have gone through both the Symphony and the Traditional tempur-pedic pillows but returned to my old Neck Pillow. I was looking for additional support but the other two lines left me with a stiff neck and sore back in the morning. They are both sitting in my closet and I continue to use my neck pillow. It is a classic and you can't go wrong.

I have been buying this pillow ever since I had my neck operated on for a herniated disk in 2005. I literally cannot use any other pillow. All other pillows make my neck uncomfortable, and I cannot sleep. Every where I go, I take my Tempur-Pedic Neck pillow! I will only buy this pillow for the rest of my life, I love it. Thank you so much...for every good night sleep!